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Integrate Zendesk with ShipRocket

Appy Pie Connect allows you to automate multiple workflows between Zendesk and ShipRocket

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About ShipRocket

Shiprocket is a technologically advanced logistics platform that connects retailers, consumers, and supply chain partners to create great shipping experiences.

ShipRocket Integrations

Best ways to Integrate Zendesk + ShipRocket

  • Zendesk Integration ShipRocket Integration

    Zendesk + ShipRocket

    Add New Product in shiprocket when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    ShipRocket Integration Add New Product
  • Zendesk Integration ShipRocket Integration

    Zendesk + ShipRocket

    Create Custom Order to shiprocket from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    ShipRocket Integration Create Custom Order
  • Zendesk Integration ShipRocket Integration

    Zendesk + ShipRocket

    Create a Return Order to shiprocket from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    ShipRocket Integration Create a Return Order
  • Zendesk Integration ShipRocket Integration

    Zendesk + ShipRocket

    Cancel an Order in shiprocket when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    ShipRocket Integration Cancel an Order
  • Zendesk Integration ShipRocket Integration

    Zendesk + ShipRocket

    Update Order in shiprocket when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    ShipRocket Integration Update Order
  • Zendesk Integration {{item.actionAppName}} Integration

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zendesk + ShipRocket in easier way

It's easy to connect Zendesk + ShipRocket without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Order

    Triggers when a new order is created.

  • New Product

    Triggers when a new product is created.

  • New Shipment

    Triggers when a new shipment is created.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Add New Product

    Creates a new product.

  • Cancel an Order

    Cancel an order

  • Create Custom Order

    Creates a custom order.

  • Create a Return Order

    Create a return order

  • Update Order

    Update an existing order.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zendesk & ShipRocket Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick ShipRocket as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to ShipRocket.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and ShipRocket

Zendesk?

Zendesk is an online customer support software that helps companies provide better customer support. It is a web-based application that allows companies to create and manage their support tickets, handle inbound emails, and also allows agents to work from the system to respond to customer queries.

It helps companies interact with its customers and prospects more effectively, and it can be customized as per the needs of the business. This ensures that data is captured in a standardized manner that would otherwise be difficult to achieve.

Zendesk is ideal for handling both simple and complex questions. It can be used by small businesses with only one or two employees. All the information related to the customers is organized in a way that it becomes easy to access anything at any time.

ShipRocket?

ShipRocket is a shipping software that helps businesses ship their products through multiple carriers, including UPS, USPS, DHL, FedEx, and others. The ShipRocket API enables integrations with third parties, so that the shipping process can be streamlined.

Integration of Zendesk and ShipRocket

A company will have to integrate Zendesk and ShipRocket together if it wants to improve its customer experience. The integration will allow users to track all orders in one place, while getting notifications when new orders are created or when there are any changes in existing shipments. This makes things easier for the company's staff.

Integrating Zendesk and ShipRocket will also help analyze data about the shipments for any patterns/behavior that might help improve the experience of customers and increase the number of repeat customers. It will also help identify problems in shipping and provide sputions to them. For example, the software might tell the company that most of its packages are getting delivered late, after which the company can contact ShipRocket or UPS or any other carrier to improve on this aspect.

Benefits of Integration of Zendesk and ShipRocket

One of the biggest benefits of integrating Zendesk and ShipRocket is that it allows companies to identify patterns in their operations and understand how they can improve these processes to enhance their customer experience.

The integration will also streamline the shipping process by helping the company handle all orders from one system, which means that staff won't need to switch between multiple systems to check on orders, track shipments, etc. Not only will this save time for the staff, but it will also ensure that orders are handled in a timely manner.

In conclusion, integrating Zendesk and ShipRocket together will help make things easier for businesses that want to focus on their main objective i.e. selling more products and services instead of managing all the details related to shipping products.

The process to integrate Zendesk and ShipRocket may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.