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Integrate Zendesk with ServiceNow

Appy Pie Connect allows you to automate multiple workflows between Zendesk and ServiceNow

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

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Best ways to Integrate Zendesk + ServiceNow

  • Zendesk Integration ServiceNow Integration

    Zendesk + ServiceNow

    Update Record in ServiceNow when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    ServiceNow Integration Update Record
  • Zendesk Integration ServiceNow Integration

    Zendesk + ServiceNow

    Create Record to ServiceNow from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    ServiceNow Integration Create Record
  • Zendesk Integration ServiceNow Integration

    Zendesk + ServiceNow

    Update Record in ServiceNow when New Group is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Group
     
    Then do this...
    ServiceNow Integration Update Record
  • Zendesk Integration ServiceNow Integration

    Zendesk + ServiceNow

    Create Record to ServiceNow from New Group in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Group
     
    Then do this...
    ServiceNow Integration Create Record
  • Zendesk Integration ServiceNow Integration

    Zendesk + ServiceNow

    Update Record in ServiceNow when New Organization is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Organization
     
    Then do this...
    ServiceNow Integration Update Record
  • Zendesk Integration {{item.actionAppName}} Integration

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zendesk + ServiceNow in easier way

It's easy to connect Zendesk + ServiceNow without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zendesk & ServiceNow Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick ServiceNow as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to ServiceNow.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and ServiceNow

Zendesk?

Zendesk is a customer support software that offers services and support to clients around the world. It offers a number of features such as email marketing, help desk management, and monitoring of social media. The software is offered in a variety of ways. There are options for companies to rent the software or purchase it outright. They also offer the ability to download documentation on how to use their software. One of the most important parts of Zendesk is that they provide 24/7 service to customers. When a user has a question, they can call or email their representatives and get assistance from them.

ServiceNow?

ServiceNow is an enterprise software used for IT operations management. It is often used by companies to manage their end-to-end lifecycle of IT services. Some of the features that it gives include IT service automation, self-service support, IT governance, and other things. It is also known for its ease of use. Many companies have come to rely on ServiceNow because of its simple functionality. It allows companies to monitor, automate, execute, and support their business operations. If there is an issue with IT operations, ServiceNow can be quickly accessed by the employee to fix the problem.

Integration of Zendesk and ServiceNow

When Zendesk and ServiceNow merge together, they are able to provide better support to their customers. Instead of having two separate software applications, they now have one app that has both functions in it. This makes it easier to manage customer service requests and any IT issues that may arise. Just like any other product, software needs to be updated regularly so that it can perform at its best. With the integration of these two programs into one app, updates can be done with ease and will be available faster than before. This helps businesses reduce costs since they don’t have to pay for two different software apps but instead just one. Having a single app means that users also have access to all the features of both programs in one place instead of having to go to two separate sites.

Benefits of Integration of Zendesk and ServiceNow

There are many benefits for integrating Zendesk with ServiceNow. The first benefit is cost reduction due to no need for two separate programs. The second benefit is reduced overhead costs which is also due to no need for two separate programs. The third benefit is increased efficiency because users only have access to one site instead of two. The fourth benefit is increased flexibility since users can choose between having either program and not having both. There are many more benefits when these two programs are integrated together but these are some of the more important ones.

In conclusion, merging Zendesk with ServiceNow greatly increases efficiency for companies who use either program or both. The reduced cost saves businesses money while the reduced overhead costs increase productivity because there are less things that need to be done when using this combination app. Integrating these sputions into one allows users to have more access to features in one place instead of having to go back and forth between two different websites.

The process to integrate Zendesk and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.