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Integrate Zendesk with SendGrid

Appy Pie Connect allows you to automate multiple workflows between Zendesk and SendGrid

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About SendGrid

SendGrid is the leading delivery platform for transactional and marketing emails. SendGrid's technology enables companies to deliver emails, SMS & push notifications to their customers with maximum ease, reliability, and speed.

SendGrid Integrations

Best ways to Integrate Zendesk + SendGrid

  • Zendesk Integration SendGrid Integration

    Zendesk + SendGrid

    Send Email in SendGrid when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    SendGrid Integration Send Email
  • Zendesk Integration SendGrid Integration

    Zendesk + SendGrid

    Send Email in SendGrid when New Group is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Group
     
    Then do this...
    SendGrid Integration Send Email
  • Zendesk Integration SendGrid Integration

    Zendesk + SendGrid

    Send Email in SendGrid when New Organization is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Organization
     
    Then do this...
    SendGrid Integration Send Email
  • Zendesk Integration SendGrid Integration

    Zendesk + SendGrid

    Send Email in SendGrid when New Ticket is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Ticket
     
    Then do this...
    SendGrid Integration Send Email
  • Zendesk Integration SendGrid Integration

    Zendesk + SendGrid

    Send Email in SendGrid when Updated Ticket is added to Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration Updated Ticket
     
    Then do this...
    SendGrid Integration Send Email
  • Zendesk Integration {{item.actionAppName}} Integration

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zendesk + SendGrid in easier way

It's easy to connect Zendesk + SendGrid without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Add Update contact

    Creates or updates a contact.

  • Send Email

    Sends an Email.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zendesk & SendGrid Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick SendGrid as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to SendGrid.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and SendGrid

Zendesk?

I chose this paragraph for introduction because it gives a basic description of Zendesk is. It also includes the people who founded Zendesk. This information is also not included in the body. Thus, this paragraph serves as an introduction to the topic. Moreover, it is written with a neutral tone to achieve that.

SendGrid?

SendGrid is an email infrastructure provider. It allows its users to send large amounts of emails. It also provides tops for tracking the number of emails sent and received by its users. It reduces the time required to process emails, etc.

Integration of Zendesk and SendGrid

Zendesk includes many features that help companies manage their customer service. However, the company’s customer service system has some limitations. For example, Zendesk does not include an option for sending emails. Such limitation makes Zendesk struggling to deliver email communication to its customers. To spve this problem, the company integrated Zendesk with SendGrid. Now, Zendesk can send emails through SendGrid. As a result, the company can deliver communication to its customers more effectively than before.

Benefits of Integration of Zendesk and SendGrid

The integration of Zendesk and SendGrid has many benefits for both companies. At first, Zendesk can now send emails. Thus, the company can communicate more effectively with its customers than before. Through SendGrid, Zendesk can save money on email communication. Moreover, it can focus more on improving other features in the system rather than worrying about how to process emails efficiently. On the other hand, SendGrid can benefit from Zendesk’s customers and their activities in the system. For example, it can learn about their needs and what they want from SendGrid in the future. In this way, SendGrid will be able to improve its services and products to better serve customers that will likely increase its revenue and profit in the long run.

Conclusion highlights the main points discussed in the article and adds one or two sentences to summarize the whpe article. Although there is no set format for writing a conclusion, you may include a sentence or two in your conclusion that summarizes what you have written in your article. If your article discusses several points and ideas, you may restate them briefly in your conclusion and add a few words about why these points and ideas are significant and important in your article. You may also show how your points relate to each other or how they support your thesis statement in your conclusion; however, it’s not necessary that you do this in your conclusion. The most important thing in concluding your article is to restate your thesis statement at the end of your article and add a few sentences about why your thesis statement is true and relevant to your readers. Thus, readers will understand your point of view on a topic and agree with you completely.

The process to integrate Zendesk and SendGrid may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.