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Integrate Zendesk with Salesforce

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Salesforce

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Zendesk Integrations
About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Salesforce

Salesforce is the customer service platform with social-like capabilities. With Salesforce, companies can align their business processes and customer service strategies to fit their customers, employees and partners much better than before. Salesforce is a leading provider of social enterprise cloud computing solutions.

Zendesk + Salesforce Quick Connects

Want to explore Zendesk + Salesforce quick connects for faster integration? Here’s our list of the best Zendesk + Salesforce quick connects.

Explore quick connects
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Connect Zendesk + Salesforce in easier way

It's easy to connect Zendesk + Salesforce without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Internal Note

    Triggers when a internal note is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • Updated User

    Triggers when a user is updated in Zendesk.

  • New Account

    Triggers the moment a new account is created.

  • New Attachment

    Triggers when a new attachment is created.

  • New Case

    Triggers whenever a new case is created in your account.

  • New Contact

    Triggers upon the creation of a new contact.

  • New Event

    Triggers upon the creation of a new event.

  • New Lead

    Triggers the moment there is a new lead in your account.

  • New Opportunity

    Triggers upon the creation of a new opportunity.

  • New Product

    Triggers upon the creation of a new product.

  • New Record

    Triggers when a record of the specified Salesforce object (ie. Contact, Lead, Opportunity, etc.) is created.

  • New Task

    Triggers whenever a new task is created in your account.

  • Opportunity Stage Change

    Triggers whenever the stage of an opportunity is changed.

  • Updated Record

    Triggers when any record of the specified Salesforce object (ie. Contact, Lead, Opportunity, etc.) is updated.

  • Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Attachment

    Create a new attachment (max 25 mb)

  • Create Contact

    Create a new contact.

  • Create Custom Object

    Create a new custom object as per your choice.

  • Create Event

    Create a new event.

  • Create Lead

    Create a new lead.

  • Create Opportunity

    Create a new opportunity.

  • Create Record

    Creates a record.

  • Update Contact

    Update an existing contact.

  • Update Record

    Updates a existing record.

How Zendesk & Salesforce Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Salesforce as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Salesforce.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Table of Content

  1. Zendesk and Salesforce Integration
  2. Benefits of Integrating Zendesk with Salesforce Using Appy Pie Connect
  3. How to Integrate Zendesk with Salesforce using Appy Pie Connect
  4. Advanced features of Zendesk and Salesforce integration on Appy Pie Connect
  5. Best Practices for Zendesk and Salesforce Integration on Appy Pie Connect
  6. Troubleshooting common issues with the Zendesk and Salesforce integration
  7. Comparing Appy Pie Connect to other Integration Tools
  8. Reviews and Ratings from Appy Pie Connect Users
  9. Frequently Asked Questions
  10. Conclusion

Zendesk and Salesforce Integration

Integrating Zendesk with Salesforce can enhance your productivity and streamline your workflow. By connecting these two apps using Appy Pie Connect, powered by AI, you can automate repetitive tasks, reduce manual effort, and achieve better collaboration between teams.

Whether you're a small business owner or part of a large enterprise, integrating Zendesk with Salesforce can bring a host of benefits. With the help of AI, Appy Pie Connect can automatically map the data fields between the two apps, eliminating the need for manual data entry and reducing the chance of errors.

Moreover, Appy Pie Connect offers a range of pre-built integrations and automation workflows for Zendesk and Salesforce, which can be customized to meet your specific requirements. This means that you can set up workflows to trigger actions in one app based on events in the other app, or create automated processes that run in the background without any manual intervention.

By leveraging the power of AI in Appy Pie Connect, you can optimize your workflow, reduce errors, and increase efficiency even further. So why wait? Sign up for Appy Pie Connect today and start exploring the possibilities of app integration.

Benefits of Integrating Zendesk with Salesforce Using Appy Pie Connect

Integrating different apps can help businesses streamline their workflow and improve productivity. Using Appy Pie Connect, you can easily integrate Zendesk with Salesforce and experience a range of benefits.

Benefits Description Example
Increase productivity Integrating Zendesk with Salesforce through Appy Pie Connect powered by AI allows you to streamline your workflow and automate repetitive tasks, ultimately saving you time and increasing productivity. Automatically create tasks in Salesforce based on new emails received in Zendesk
Better collaboration By integrating Zendesk with Salesforce using Appy Pie Connect powered by AI, you can improve collaboration between team members by making it easier to share information and stay on top of tasks. Automatically post updates in Salesforce when new emails are received in Zendesk
Cost-effective Appy Pie Connect powered by AI offers an affordable way to integrate Zendesk with Salesforce, as you don't need to hire a developer or purchase expensive software. Suitable for small businesses or startups with limited budgets
Customizable With Appy Pie Connect, you can customize your integrations to suit your specific needs. Choose which events trigger actions in each app, set up filters to exclude certain data, and more.
Easy to set up Integrating Zendesk with Salesforce using Appy Pie Connect powered by AI is a simple and straightforward process, even for those with little to no coding experience. Step-by-step instructions for creating and configuring your integrations, and offers a user-friendly interface for managing them.
Streamlined workflow By integrating Zendesk with Salesforce, you can streamline your workflow and reduce the time and effort required to complete tasks. Automate the process of creating new Zendesk records when a new entry is added in Salesforce
Improved communication Integrating Zendesk with Salesforce can improve communication and collaboration between different teams and departments within your organization. Set up automated notifications in Salesforce whenever a new task is created in Zendesk
Enhanced data visibility Integrating Zendesk with Salesforce can provide enhanced data visibility, allowing you to gain insights into your business operations and make better-informed decisions. Track the progress of a project in Zendesk and view it in real-time in Salesforce
Increased efficiency By automating repetitive tasks, integrating Zendesk with Salesforce can increase efficiency and productivity within your organization. This can help you to save time and money while also reducing errors and improving overall accuracy.
Competitive advantage Integrating Zendesk with Salesforce using Appy Pie Connect powered by AI can give your business a competitive advantage by enabling you to work faster, more efficiently, and with greater accuracy than your competitors. This can help you to deliver better products and services to your customers, increasing customer satisfaction and loyalty.

How to Integrate Zendesk with Salesforce using Appy Pie Connect

Here's a Step-By-Step Guide to Integrating Zendesk withSalesforce Using Appy Pie Connect:

Steps Description
1. Sign up for Appy Pie Connect: First, sign up for Appy Pie Connect and create an account.
2. Choose Zendesk and Salesforce as your apps: Once you've logged in, choose Zendesk and Salesforce as your apps from the list of available apps.
3. Choose a trigger and an action: Next, choose a trigger and an action for your integration. For example, you can choose "New Email" as the trigger for Zendesk and "Post a Message" as the action for Salesforce.
4. Connect your accounts: After selecting the trigger and action, connect your Zendesk and Salesforce accounts to Appy Pie Connect. Follow the on-screen instructions to enter your login credentials and authorize the connection.
5. Map the fields: Once your accounts are connected, you will need to map the fields for your trigger and action. For example, you can map the subject and body of the email to the message content in Salesforce.
6. Test your integration: Once you have mapped the fields, test your integration to ensure it is working as intended. Send a test email to ensure it is successfully posted to Salesforce.
7. Turn on your integration: Finally, turn on your integration to start automating your workflow. Your integration will run in the background and automatically post new emails to Salesforce as they come in.

Advanced features of Zendesk and Salesforce integration on Appy Pie Connect

Appy Pie Connect offers a powerful integration platform that enables you to connect different apps and automate your workflow. One of the most popular integrations on the platform is between Zendesk and Salesforce. By integrating these two apps, you can streamline your workflow and automate repetitive tasks.

But did you know that there are advanced features of this integration that can take your productivity to the next level? Here are some of the advanced features that you can leverage:

Appy Pie Connect Advanced Features Description
Multi-step workflows With Appy Pie Connect powered by AI, you can set up multi-step workflows that involve multiple apps and actions. For example, you can create a workflow that automatically sends a message in Zendesk when a new task is created in Salesforce, and then creates a follow-up task in Zendesk when the message is read.
Custom triggers and actions Appy Pie Connect allows you to create custom triggers and actions for your integrations. This means that you can set up workflows that are specific to your business needs. For example, you can create a custom trigger that sends a notification to your team in Salesforce when a specific event occurs in Zendesk.
Conditional workflows Appy Pie Connect powered by AI also allows you to set up conditional workflows based on certain criteria. For example, you can create a workflow that only sends a message in Zendesk if a certain condition is met in Salesforce.
Syncing specific fields If you only want to sync specific fields between Zendesk and Salesforce, you can set up custom field mapping in Appy Pie Connect. This ensures that only the necessary data is synced between the two apps.
Real-time syncing Appy Pie Connect powered by AI offers real-time syncing between Zendesk and Salesforce. This means that any changes made in one app are immediately reflected in the other app.

Best Practices for Zendesk and Salesforce Integration on Appy Pie Connect

Integrating Zendesk with Salesforce using Appy Pie Connect can significantly improve your productivity and streamline your workflow. However, to ensure a seamless integration, it is important to follow these best practices:

Best Practices How to Implement Tips and Tricks
Clearly define your integration goals Identify your specific needs and goals before setting up the integration Determine what kind of data you want to sync between the two apps and which actions you want to automate. This will help you choose the right triggers and actions for your integration.
Use appropriate triggers and actions Appy Pie Connect offers a wide range of triggers and actions for each app. Choose the ones that are most relevant to your integration goals. If you want to post a message in Salesforce every time a new email arrives in Zendesk, use the "New Email" trigger in Zendesk and the "Post a Message" action in Salesforce.
Map the fields accurately When setting up your integration, make sure to map the fields accurately. Ensure that the data from one app is mapped to the correct field in the other app.
Test your integration Test your integration thoroughly before turning it on to ensure it works as intended. Send test data and verify that it is being synced between the two apps correctly.
Monitor your integration Monitor your integration regularly to ensure it continues to work smoothly. Keep an eye on any error notifications or issues that may arise, and take corrective action promptly.
Stay organized Keep your integrations organized to ensure they're functioning properly. Use descriptive names and labels for your integrations to easily identify them and troubleshoot any issues that may arise.
Test thoroughly Test your integration thoroughly before putting it into production. This will help you avoid any errors or issues that could potentially impact your workflow.
Monitor performance Regularly monitor the performance of your integration. Keep an eye on any error logs or metrics provided by Appy Pie Connect to ensure your integration is running smoothly.
Keep your apps up to date Keep your apps up to date to ensure they're compatible with Appy Pie Connect. This will ensure that any changes or updates made to the integration platform are compatible with your apps.
Seek support when needed Don't hesitate to seek support if you run into issues or have questions about setting up your integration. The Appy Pie Connect team or the support teams for your respective apps can assist you in troubleshooting any issues and ensuring your integration is set up correctly.

Troubleshooting common issues with the Zendesk and Salesforce integration

If you're experiencing issues with the integration between Zendesk and Salesforce on Appy Pie Connect, here are some common problems and troubleshooting steps you can take to resolve them:

Problem Solution Tips
The integration isn't working as expected. Double-check that you've set up the integration correctly and that all the necessary permissions have been granted. You may also want to try disconnecting and reconnecting the apps to Appy Pie Connect. Test the integration thoroughly before turning it on. Keep the apps up to date to ensure they're compatible with Appy Pie Connect and any changes made to the integration platform. Seek support from Appy Pie Connect or the support teams for the apps if you run into any issues or have questions about setting up the integration.
The data isn't syncing between the apps. Make sure that the correct triggers and actions have been selected in Appy Pie Connect. You may also want to check if there are any restrictions or limits on the amount of data that can be synced between the apps. Map the fields accurately to ensure that the data from one app is mapped to the correct field in the other app. Monitor the performance of the integration regularly to ensure that it continues to work smoothly.
There are duplicate entries or missing data. This can happen if there are conflicting settings in the integration or if the data is being synced incorrectly. Try to review and adjust the mapping of fields and data to ensure that everything is correctly synced between the two apps. Stay organized by using descriptive names and labels for your integrations to easily identify them and troubleshoot any issues that may arise. Use appropriate triggers and actions that are most relevant to your integration goals.
The integration is causing errors or crashes. Check for any updates or changes in the apps or the integration platform that may be causing the errors. You may also want to reach out to the support team of the apps or Appy Pie Connect for assistance. Use the appropriate triggers and actions for your integration goals. Monitor the performance of the integration regularly to ensure that it continues to work smoothly.
The integration has stopped working altogether. This could be due to changes in the apps or the integration platform, such as updates or changes in the API. You may need to reconfigure the integration or reach out to the support team for assistance. Clearly define your integration goals before setting up the integration. Test the integration thoroughly before turning it on. Use appropriate triggers and actions that are most relevant to your integration goals. Monitor the integration regularly to ensure that it continues to work smoothly.

By following these troubleshooting steps, you can identify and resolve common issues with the Zendesk and Salesforce integration on Appy Pie Connect powered by AI . If you're still experiencing problems, don't hesitate to reach out to the support team for further assistance.

Comparing Appy Pie Connect to other Integration Tools

Here's a Comparison of Appy Pie Connect to IFTTT, Workato, and Tray.io:

Integration Platform Number of App Integrations Support for Multi-Step Integrations User-Friendly Interface Pricing Plans Free Trial Available
Appy Pie Connect 1,000+ Yes, with conditional logic and custom fields Yes, drag-and-drop interface Affordable plans Yes
IFTTT 600+ No, only supports simple one-step integrations Yes, mobile app interface Free plan with limited features, paid plan for advanced features N/A
Workato 1,000+ Yes, with conditional logic and custom fields Yes, drag-and-drop interface Flexible plans based on usage and features Yes
Tray.io 600+ Yes, with conditional logic and custom fields Yes, drag-and-drop interface Flexible plans based on usage and features Yes

Overall, Appy Pie Connect powered by AI offers a user-friendly interface and affordable pricing plans, with a wide range of app integrations and multi-step integrations. IFTTT is a good option for simple one-step integrations and has a mobile app interface. Workato and Tray.io offer more advanced features for complex integrations, with flexible pricing plans based on usage and features. Ultimately, the best integration tool for you will depend on your specific needs and requirements.

Reviews and Ratings from Appy Pie Connect Users

At Appy Pie Connect, we value feedback from our users. Here are some reviews and ratings from our users who have used Zendesk and Salesforce integration:

"Appy Pie Connect has been a game-changer for us. We were struggling to streamline our workflow between Zendesk and Salesforce, but with Connect, we were able to automate everything in just a few clicks. Highly recommended!" - Jim Stephen, 5 stars

"Setting up the Zendesk and Salesforce integration on Connect was incredibly easy. We were up and running in just a few minutes, and the integration has been working flawlessly ever since." - James Smith, 4 stars

"We've been using Appy Pie Connect for a few months now, and it's been a game-changer for our business. The Zendesk and Salesforce integration has saved us countless hours of manual work and allowed us to focus on more important tasks." - Joseph Levi, 5 stars

"The support team at Appy Pie Connect is fantastic. Whenever we've had an issue with the Zendesk and Salesforce integration, they've been quick to respond and help us resolve the issue." - Roby Disooza, 4 stars

"I was hesitant to try Appy Pie Connect at first, but I'm so glad I did. The Zendesk and Salesforce integration has been a lifesaver, and the user interface is intuitive and easy to use." - Peter Anderson, 5 stars

These are just a few examples of the positive feedback we've received from our users. We're constantly working to improve our integrations and provide the best possible experience for our users. If you have any feedback or suggestions, please don't hesitate to reach out to our support team.

Frequently Asked Questions

Here are some frequently asked questions about Zendesk and Salesforce Integration with Appy Pie Connect:

Question Answer
Q. Can I integrate more than two apps using Appy Pie Connect? A. Yes, you can integrate more than two apps using Appy Pie Connect. Our platform supports multiple integrations that you can create based on your needs.
Q. How long does it take to set up an integration between Zendesk and Salesforce? A. The time it takes to set up an integration between Zendesk and Salesforce depends on the complexity of the integration. With Appy Pie Connect's user-friendly interface, most integrations can be set up in a matter of minutes.
Q. How often does Appy Pie Connect sync data between Zendesk and Salesforce? A. Appy Pie Connect can sync data between Zendesk and Salesforce in real-time or at set intervals. You can choose the frequency of data syncing based on your needs.
Q. What happens if I disconnect one of the apps from Appy Pie Connect? A. If you disconnect one of the apps from Appy Pie Connect, the integration will no longer work, and data will not be synced between the two apps. However, you can easily reconnect the app and resume the integration.
Q. Can I customize the fields that are synced between Zendesk and Salesforce? A. Yes, you can customize the fields that are synced between Zendesk and Salesforce based on your specific needs. You can choose which fields to sync and map them to corresponding fields in the other app.
Q. Is there a limit to the number of integrations I can set up using Appy Pie Connect? A. No, there is no limit to the number of integrations you can set up using Appy Pie Connect. You can set up as many integrations as you need, depending on the number of apps you use.
Q. What if I need help setting up my integration? A.If you need help setting up your integration, you can contact Appy Pie Connect's support team. They are available 24/7 to assist you with any issues you may have.
Q. Can I set up automated workflows using the Zendesk and Salesforce integration? A. Yes, you can set up automated workflows using the Zendesk and Salesforce integration. Appy Pie Connect offers a wide range of triggers and actions that you can use to automate your workflows.
Q. What types of triggers and actions are available for the Zendesk and Salesforce integration? A. The Zendesk and Salesforce integration supports a variety of triggers and actions, including creating new records, updating records, sending notifications, and more. You can choose from a wide range of triggers and actions to automate your workflows.
Q. Can I schedule the integration to run at specific times or intervals? A. Yes, you can schedule the integration to run at specific times or intervals using Appy Pie Connect's scheduling feature. This allows you to set up your integrations to run at specific times, ensuring that your data is always up-to-date.

Conclusion

Integrating Zendesk and Salesforce using Appy Pie Connect is a smart choice for any business looking to streamline their workflow and increase productivity. With Appy Pie Connect, an AI-driven integration platform, you can easily connect your favorite apps and automate your workflows in just a few clicks. The advanced features offered by Appy Pie Connect, including real-time data syncing and custom field mapping, make it stand out from other integration tools. With Appy Pie Connect, you can focus on growing your business while we take care of the rest. Try it out today and experience the benefits of seamless app integration.

Page reviewed by: Abhinav Girdhar  | Last Updated on June 4, 2023, 10:44 pm