?>

Zendesk + RingCentral Integrations

Syncing Zendesk with RingCentral is currently on our roadmap. Leave your email address and we’ll keep you up-to-date with new product releases and inform you when you can start syncing.

20 Million man hours saved

Award Winning App Integration Platform

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About RingCentral

RingCentral provides cloud-based communication system to modern businesses of all sizes. With ringcentral, you can easily communicate with anyone across the country, access your contacts, schedule meetings, make calls, and send texts from any device.

RingCentral Integrations
RingCentral Alternatives

Looking for the RingCentral Alternatives? Here is the list of top RingCentral Alternatives

  • Twilio Integration Twilio
Connect Zendesk + RingCentral in easier way

It's easy to connect Zendesk + RingCentral without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • Missed Call

    Triggers when there is a new missed call.

  • New Call Recording

    Triggers when a call has been recorded.

  • New SMS

    Trigger when new message received.

  • New Voicemail

    trigger when new voice mail received.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Generate Ringout Call

    Starts a 2-legged RingOutCall based on specified from and to numbers.

  • Send SMS

    Sends a SMS message.

Compliance Certifications and Memberships

Highly rated by thousands of customers all over the world

We’ve been featured on

featuredon

How Zendesk & RingCentral Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick RingCentral as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to RingCentral.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and RingCentral

  • Zendesk is a cloud-based customer service platform that allows companies to manage support requests from customers across multiple channels. It helps companies to respond to customers, gives them the freedom to manage their own tickets, and delivers the best customer experience possible.
  • RingCentral is a cloud-based Unified Communications company that offers business communications tops such as messaging, calling, and conferencing services to businesses of all sizes. It offers IT professionals and users an easy way to manage company communications and integrate existing technpogies and systems.

Integration of Zendesk and RingCentral

Zendesk is a cloud-based customer service platform that allows companies to manage support requests from customers across multiple channels. It helps companies to respond to customers, gives them the freedom to manage their own tickets, and delivers the best customer experience possible. Zendesk is one of the most popular cloud-based customer service software in the world, with over 20,000 paying customers including Microsoft, Cisco, and Nike. RingCentral is a cloud-based Unified Communications company that offers business communications tops such as messaging, calling, and conferencing services to businesses of all sizes. It offers IT professionals and users an easy way to manage company communications and integrate existing technpogies and systems. With the help of a single system, RingCentral can unify voice, video, messaging, and other forms of communication. It is also integrated into Google Apps and Office 365.

Benefits of Integration of Zendesk and RingCentral

The integration of Zendesk and RingCentral will offer a host of benefits for companies by providing a more efficient workflow for both support teams and customers.

RingCentral has several features that will enhance the workflow process of Zendesk such as presence management, call transfer, call recording, etc. One can monitor the entire customer interaction from one place using real-time analytics. Zendesk also tracks data about its customers such as number of tickets created by each user or product purchased by the customer. This information can be used for better customer engagement strategies in future. For example, if a customer has been a long-time user of a company’s product then he/she will be given early access to new features and promotions.

Another great benefit of integrating RingCentral with Zendesk is that it helps companies reduce their operating costs as RingCentral comes with several free features that Zendesk charges extra for such as live chat. The integration of RingCentral with Zendesk will also help companies get rid of expensive landlines, mobile phones, and internet phone bills.

The process to integrate Zendesk and RingCentral may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am