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Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
RingCentral provides cloud-based communication system to modern businesses of all sizes. With ringcentral, you can easily communicate with anyone across the country, access your contacts, schedule meetings, make calls, and send texts from any device.RingCentral Integrations
It's easy to connect Zendesk + RingCentral without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when there is a new missed call.
Triggers when a call has been recorded.
Trigger when new message received.
trigger when new voice mail received.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Starts a 2-legged RingOutCall based on specified from and to numbers.
Sends a SMS message.
Zendesk is a cloud-based customer service platform that allows companies to manage support requests from customers across multiple channels. It helps companies to respond to customers, gives them the freedom to manage their own tickets, and delivers the best customer experience possible. Zendesk is one of the most popular cloud-based customer service software in the world, with over 20,000 paying customers including Microsoft, Cisco, and Nike. RingCentral is a cloud-based Unified Communications company that offers business communications tops such as messaging, calling, and conferencing services to businesses of all sizes. It offers IT professionals and users an easy way to manage company communications and integrate existing technpogies and systems. With the help of a single system, RingCentral can unify voice, video, messaging, and other forms of communication. It is also integrated into Google Apps and Office 365.
The integration of Zendesk and RingCentral will offer a host of benefits for companies by providing a more efficient workflow for both support teams and customers.
RingCentral has several features that will enhance the workflow process of Zendesk such as presence management, call transfer, call recording, etc. One can monitor the entire customer interaction from one place using real-time analytics. Zendesk also tracks data about its customers such as number of tickets created by each user or product purchased by the customer. This information can be used for better customer engagement strategies in future. For example, if a customer has been a long-time user of a company’s product then he/she will be given early access to new features and promotions.
Another great benefit of integrating RingCentral with Zendesk is that it helps companies reduce their operating costs as RingCentral comes with several free features that Zendesk charges extra for such as live chat. The integration of RingCentral with Zendesk will also help companies get rid of expensive landlines, mobile phones, and internet phone bills.
The process to integrate Zendesk and RingCentral may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.