Zendesk + RingCentral Integrations
Syncing Zendesk with RingCentral is currently on our roadmap. Leave your email address and we’ll keep you up-to-date with new product releases and inform you when you can start syncing.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
About RingCentral
RingCentral provides cloud-based communication system to modern businesses of all sizes. With ringcentral, you can easily communicate with anyone across the country, access your contacts, schedule meetings, make calls, and send texts from any device.
RingCentral IntegrationsLooking for the RingCentral Alternatives? Here is the list of top RingCentral Alternatives
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Twilio
It's easy to connect Zendesk + RingCentral without coding knowledge. Start creating your own business flow.
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New GroupTriggers every time a new group is created in Zendesk.
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New Organization
Triggers once a new organization is added to Zendesk.
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New Ticket
Triggers every time a new ticket is added to a view.
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New User
Triggers when a new user is created in Zendesk.
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Updated Ticket
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
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Missed CallTriggers when there is a new missed call.
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New Call Recording
Triggers when a call has been recorded.
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New SMS
Trigger when new message received.
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New Voicemail
trigger when new voice mail received.
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Create Organization
Create a new organization.
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Create Ticket
Create a new ticket.
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Create User
Create a new user.
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Update Organization
Update an existing organization.
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Update Ticket
Modify an existing ticket status or add comments.
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Update User
Modify an existing user.
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Generate Ringout Call
Starts a 2-legged RingOutCall based on specified from and to numbers.
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Send SMS
Sends a SMS message.
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How Zendesk & RingCentral Integrations Work
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Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.
(30 seconds)
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Step 2: Select "Trigger" from the Triggers List.
(10 seconds)
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Step 3: Pick RingCentral as an action app and authenticate.
(30 seconds)
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Step 4: Select a resulting action from the Action List.
(10 seconds)
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Step 5: Select the data you want to send from Zendesk to RingCentral.
(2 minutes)
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Your Connect is ready! It's time to start enjoying the benefits of workflow automation.
Integration of Zendesk and RingCentral
- Zendesk is a cloud-based customer service platform that allows companies to manage support requests from customers across multiple channels. It helps companies to respond to customers, gives them the freedom to manage their own tickets, and delivers the best customer experience possible.
- RingCentral is a cloud-based Unified Communications company that offers business communications tops such as messaging, calling, and conferencing services to businesses of all sizes. It offers IT professionals and users an easy way to manage company communications and integrate existing technpogies and systems.
Integration of Zendesk and RingCentral
Zendesk is a cloud-based customer service platform that allows companies to manage support requests from customers across multiple channels. It helps companies to respond to customers, gives them the freedom to manage their own tickets, and delivers the best customer experience possible. Zendesk is one of the most popular cloud-based customer service software in the world, with over 20,000 paying customers including Microsoft, Cisco, and Nike. RingCentral is a cloud-based Unified Communications company that offers business communications tops such as messaging, calling, and conferencing services to businesses of all sizes. It offers IT professionals and users an easy way to manage company communications and integrate existing technpogies and systems. With the help of a single system, RingCentral can unify voice, video, messaging, and other forms of communication. It is also integrated into Google Apps and Office 365.
Benefits of Integration of Zendesk and RingCentral
The integration of Zendesk and RingCentral will offer a host of benefits for companies by providing a more efficient workflow for both support teams and customers.
RingCentral has several features that will enhance the workflow process of Zendesk such as presence management, call transfer, call recording, etc. One can monitor the entire customer interaction from one place using real-time analytics. Zendesk also tracks data about its customers such as number of tickets created by each user or product purchased by the customer. This information can be used for better customer engagement strategies in future. For example, if a customer has been a long-time user of a company’s product then he/she will be given early access to new features and promotions.
Another great benefit of integrating RingCentral with Zendesk is that it helps companies reduce their operating costs as RingCentral comes with several free features that Zendesk charges extra for such as live chat. The integration of RingCentral with Zendesk will also help companies get rid of expensive landlines, mobile phones, and internet phone bills.
The process to integrate Zendesk and RingCentral may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.
