Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Realtime Database Stores and sync app data in millisecondsFirebase Realtime Database Integrations
It's easy to connect Zendesk + Firebase Realtime Database without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers on updation of a child object in firebase realtime database.
New Child Object in a Firebase Realtime Database
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Creates or replaces a child object within your Firebase Realtime Database.
Zendesk is the leading cloud-based customer service software company. Zendesk provides businesses with the products and tops to help make them more productive and support their customers in new and innovative ways. With enterprise-level support, Zendesk delivers its software as a service (SaaS. model via the web.
Zendesk allows companies to streamline their online support. The system offers standard features such as live chat, tickets, case management, knowledge base, email integration, self-service portal, and social media support. All of these vital customer service features are available through the Zendesk API.
Firebase is a mobile and web application development platform that was acquired by Google in 2014. Firebase’s main product is the Firebase Realtime Database. The Realtime Database is a cloud-hosted database that stores data as JSON and synchronizes changes in real time across clients. It was announced at Google I/O on June 25, 2012.
In this section we will examine how Zendesk and Firebase Realtime Database can be integrated and used together to create an effective customer service spution.
Benefits of Integration:
This section will contain step by step instructions on how to integrate Zendesk with Firebase Realtime Database so that the two can be used together to create a powerful customer service spution for any business.
Step 1. Sign up for a free Zendesk account at https://signup.zendesk.com/register/.
Step 2. Once logged in, go to the Administration tab on the top right hand side of the screen and select Add-ons under the Settings heading.
Step 3. Scrpl down the page until you see the Add-ons heading and then select Realtime Database from the list on the left hand side of the page. Click Get Started.
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