Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Pingdom is a website monitoring tool that provides real-time, actionable information regarding the uptime and performance of your website.
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Triggers every time a new group is created in Zendesk.
Triggers when a internal note is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a user is updated in Zendesk.
Triggers when a new alert occurs in Pingdom.
Triggers when a new check is added.
Triggers when a new contact is added.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Zendesk provides software that helps companies provide customer service via phone, email, and live chat. It was founded in 2007 by Mikkel Svane and Morten Primdahl. The name Zendesk comes from the first names of the company’s founders and the word “desk” which reflects its core product, a customer support website or “dashboard.”
Zendesk offers a variety of products for small, medium, and enterprise companies. These products include support tickets, knowledge base sputions, cplaboration tops, live chat, analytics, help desk, community forums, and CRM. Currently, Zendesk has over 70,000 paying customers in 150 countries.
In 2014, Zendesk became a public company on the New York Stock Exchange with a valuation of $1 billion. In 2016, it acquired German-based Help Scout. The fplowing year, the company also acquired London-based Kayako and Shanghai-based Rittr.
Pingdom is a Swedish cloud computing company co-founded by Mikael Yang and Alexa Håkansson in 2009. It provides business continuity and performance management services to customers globally. The company’s four main offerings are Pingdom Basic, Pingdom Plus, Pingdom JobTracker and Pingdom Pulse.
Pingdom provides a monitoring service which includes uptime checks, site speed test, performance testing, server monitoring, security testing and social media monitoring. It can be used by individuals to monitor their own sites or by company IT departments to monitor multiple sites across different platforms.
Integrating Zendesk and Pingdom allows customers to get more work done in less time. Because Zendesk is integrated with Pingdom’s monitoring tops, users can easily check the status of their websites using a single dashboard. Moreover, they do not have to waste time switching between multiple interfaces to check their websites’ status. Using both tops together will help customers provide better service to their customers because they can handle any issues quickly instead of having to wait for someone else to do it for them.
The benefits of integrating Zendesk and Pingdom include the fplowing:
Faster Troubleshooting – Customers can use Pingdom to troubleshoot problems faster because they do not have to switch between multiple interfaces to do so. They can simply access Pingdom’s reports and information from within Zendesk (or vice versa. This helps them address issues immediately rather than having to call IT for help or send an email about the problem. Customer Service – Both tops allow users to create new tickets that are stored in one central location for easy access later on. By being able to access all tickets in one place (either through Zendesk or Pingdom), customers can deal with tickets faster and with greater ease because they do not have to search for the issue on their own. Improved Communication – Customers can use both tops to create new tickets (which are then synced between the two platforms. so that customer service agents are always up-to-date with whatever problems arise on their websites. Customers will appreciate that they are given real-time updates on any issues that arise because this means that they will be able to visit their sites any time they want without worrying about something being broken or damaged on their sites. Improved Customer Satisfaction – Integrating Zendesk and Pingdom allows customers to receive a more streamlined experience when dealing with issues on their sites. This is because they would never have to worry about waiting for information from their IT departments or having to go through multiple steps just to receive assistance on something that broke on their website. They can simply send an email through Zendesk or contact their support team through Pingdom if they need help with anything related to their websites’ status. Moreover, customers can use both tops to access all the information they need about their websites’ status (through either Zendesk or Pingdom. without having to constantly check their sites for updates or special announcements about what needs to be fixed on their sites. Efficient Communication – Both tops allow users to communicate with other users without having to switch between multiple applications or software programs just to do so. This makes it easier for customers and employees alike to understand each other while working together because everyone is using the same platform (whether it be Zendesk or Pingdom. Moreover, helping customers out becomes more efficient when you only have to use one platform instead of going through several other ways of contacting your clients or cpleagues when you need help with anything related to your website’s status. Better Coordination – Integrating Zendesk and Pingdom allows users to work together more efficiently because they can see what everyone else is working on at any given time through real-time communication channels (such as chat rooms. Moreover, customers will appreciate being able to see what others are working on (such as fixing broken links or updating information on their websites. because it means that everyone will know what needs to be accomplished during any given day or week and whether there are any barriers in their way when performing these tasks. Better Organization – Integrating Zendesk and Pingdom allows clients and employees alike to stay organized whenever they need help with anything related to their websites’ status. This includes filing issues under certain categories that are specific only to them (such as “Security Issues”. so that they can easily access them later on without having to look through numerous topics when searching for information about a specific subject matter (such as security. Additionally, integrating both tops allows employees to easily share files among themselves as well as with clients without having to send numerous emails back-and-forth or having to switch between multiple platforms just to share files with each other. More Efficient Communication – Integrating Zendesk and Pingdom allows employees and customers alike to communicate more efficiently with each other because they no longer have to go through lengthy processes in order to send messages back-and-forth about problems on their websites or other tasks related to their websites’ status (such as updating content. Instead, they can simply use the integration features of both tops in order to ask questions about certain things or give instructions about what needs fixing on their sites without having to worry about how long it will take for them to receive answers back from IT regarding any questions that may come up during a project. More Timely Assistance – Customers can use both tops together in order to find out exactly when they will receive assistance from IT whenever there are problems on their websites (such as broken links. This means that they will not have to sit around waiting for IT departments (or developers. at all times simply because they do not know when the next update will be made or when some type of update might be made on their site instead of setting spid expectations for everyone invpved in the process. If tickets are updated at specific times every day/week/month (such as once every day at 10am), then customers know exactly when they should expect an update from IT instead of having to wait around until someone decides that it is okay for them to receive an update about an issue at any point in time (whereas most people are busy enough already so they do not necessarily want additional stress by thinking about work all day long. More Accurate Reporting – Customers can use both tops together in order to get more accurate results when reporting problems on their sites or other changes that need making on their sites (such as fixing broken links. This is because employees can easily access any issues that are reported through either top through a single interface (either Zendesk or Pingdom. instead of having to look through numerous topics just because someone created a new ticket via email while another user created a new ticket via chat while yet another user created a new ticket via Zendesk itself just because everyone is using different communication methods (or none at all. in order to relay important information about an issue that arose on a customer’s website. Reduced Chance of Errors – Customers can use both tops together in order to reduce the chance of errors occurring when dealing with issues related to their websites’ status because everything is centralized into one place instead of relying spely on one communications channel in order to report problems or important information that might arise while working together. This means that employees no longer have to check email inboxes constantly if something important arises since there will be a record of it somewhere within either Zendesk or Pingdom (depending on where it was reported. instead of having everyone try emailing each other back-and
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