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Integrate Zendesk with OpsGenie

Appy Pie Connect allows you to automate multiple workflows between Zendesk and OpsGenie

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About OpsGenie

OpsGenie is a modern incident management platform for businesses working round-the-clock. It seamlessly works with your IT management systems and notifies Dev & Ops teams via push notifications, email, text messages, and voice to text phone calls whenever an issue occurs in the systems.

OpsGenie Integrations

Best ways to Integrate Zendesk + OpsGenie

  • Zendesk Integration OpsGenie Integration

    Zendesk + OpsGenie

    Create Alert to OpsGenie from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    OpsGenie Integration Create Alert
  • Zendesk Integration OpsGenie Integration

    Zendesk + OpsGenie

    Create Alert to OpsGenie from New Group in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Group
     
    Then do this...
    OpsGenie Integration Create Alert
  • Zendesk Integration OpsGenie Integration

    Zendesk + OpsGenie

    Create Alert to OpsGenie from New Organization in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Organization
     
    Then do this...
    OpsGenie Integration Create Alert
  • Zendesk Integration OpsGenie Integration

    Zendesk + OpsGenie

    Create Alert to OpsGenie from New Ticket in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Ticket
     
    Then do this...
    OpsGenie Integration Create Alert
  • Zendesk Integration OpsGenie Integration

    Zendesk + OpsGenie

    Create Alert from OpsGenie from Updated Ticket to Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration Updated Ticket
     
    Then do this...
    OpsGenie Integration Create Alert
  • Zendesk Integration {{item.actionAppName}} Integration

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zendesk + OpsGenie in easier way

It's easy to connect Zendesk + OpsGenie without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Alert

    Triggers when a new alert is created.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Alert

    Creates an alert.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zendesk & OpsGenie Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick OpsGenie as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to OpsGenie.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and OpsGenie

Zendesk

Zendesk is a cloud-based customer service and support platform that helps organizations to support their customers in more effective, efficient and personalized way. Zendesk has been around since 2007 and is used by companies from all over the world, including IBM, Adidas, Coca-Cpa, IBM, Cisco Systems, Sony, Apple, Google, Facebook, Intel, Intuit, Penguin Random House, Nestle, AT&T, Fidelity Investments, Condé Nast, Toyota, Vodafone, Nintendo, Tesla Motors and many more.

OpsGenie

OpsGenie is a powerful alerting and on-call management spution that can help you conspidate your team’s communication channels into one place. Using OpsGenie’s integration with Zendesk you can receive email notifications from your Zendesk account directly into your OpsGenie On-Call schedule. In addition to that you can manage your Zendesk tickets directly from your OpsGenie dashboard.

Integration of Zendesk and OpsGenie

Integrating Zendesk and OpsGenie gives you a lot of benefits. You can receive your alerts directly to your on-call schedule within OpsGenie app. This will make it easier for you to manage them without doing any extra actions. You can also receive real-time email notifications about Zendesk tickets directly to your email inbox.

Benefits of Integration of Zendesk and OpsGenie

The ability to integrate the two products together will help save time and improve communication between you and your team members. You can now receive Zendesk ticket updates directly into your email inbox or via push notification in OpsGenie app. The communication channel will be much more efficient because you can now receive alerts about Zendesk tickets right to your phone. All this makes communication much easier between you and your team members.

By integrating Zendesk and OpsGenie together you can make communication between you and your team much easier. You can now receive alerts about Zendesk tickets directly to your phone or via email directly to your inbox. To learn more about how to integrate the two products together please go here.

The process to integrate Zendesk and OpsGenie may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.