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Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Monday.com legally Monday.com Ltd., is a Cloud-based platform that allows companies to create their own applications and work management software.monday.com Integrations
It's easy to connect Zendesk + monday.com without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a new board is created.
Triggers when a new item is created in board.
Triggers when a new user is created.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Archives a board.
Archive an item.
Creates a board.
Create a new column in board.
Create a new group in board.
Create a new update.
Delete a specific group from a board.
Delete an item from the board.
Duplicate a group with it's item.
Upload File to Specific Column
Zendesk and monday.com are two companies that provide customer support software to help companies better manage their customer service requests and communications. They both provide a variety of features and functionalities, which allows them to be very useful to different types of businesses. With the ever changing technpogy and the way customers interact with businesses, it has become necessary for companies to move to automated software such as Zendesk and monday.com. These companies have made it easier for businesses to give excellent customer service, while saving time and money.
Zendesk was founded in Copenhagen, Denmark in 2007, and since then has grown to employ over 1,500 people and provide customer support software services to over 220,000 customers across 120 countries (Zendesk, 2016. Customers include leading brands such as Atlassian, Airbnb, Facebook, GoPro, IBM, LinkedIn, Oracle, Salesforce.com, Trip Advisor, Box and many more. The company makes its software available in multiple languages including English, Japanese, Chinese, French, Portuguese, Russian and German.
Brought out from Germany, monday.com was founded in 2012 by Thorsten Lorenz and Philipp Moeser. It has a user base of more than 1 million users in over 130 countries (monday.com, 2016. Over 50 percent of its clients are from Germany and Spain. More than 35 percent of its clients are from the United States. Customers include Microsoft Germany, BMW Group , Deutsche Telekom AG , Procter & Gamble , Siemens , Bosch , Audi , Porsche , Lufthansa Group , Pfizer and many others (monday.com, 2016.
Both the companies provide a cloud-based customer support software that can be accessed through their websites or through a mobile app. Both the companies offer a free trial period for potential clients who wish to test their services.
. Integration of Zendesk and monday.com
Zendesk and monday.com both offer similar features but in different ways. Some features are common in both the companies’ products; whereas some are only available on one of the two products. For example, both the companies offer communication channels like email, chat or call; both the companies provide knowledge base feature; both the companies provide mobile apps for customers to use; both the companies offer ticket creation wizard; both the companies offer real-time analytics; etc. However there are some features available only on one of the two products; for example Zendesk offers social media integration; Zendesk offers report generation feature; monday.com offers SMS communication channel; monday.com offers many integrations like Bitrix24, Google Apps, Slack, SumoMe among others; monday.com offers Knowledge Base by default; etc. So it is evident that Zendesk and monday.com complement each other by providing different features for customers’ convenience.
Integrating these two companies provides many benefits for customers. These benefits help businesses save time and money through increased efficiency and effectiveness of their customer support software. Also integration of these two companies helps customers improve their business processes by making sure that all support requests are handled effectively and efficiently. Some of the benefits of integrating Zendesk and monday.com are described below:
It helps create a single customer experience for customers where they can use the same application for all their interactions with your company, thereby reducing help desk calls and improving customer satisfaction with your company
It improves business processes by making sure that the same information is used throughout your business processes
It makes interactions seamless across departments by integrating Zendesk with monday.com
It reduces costs associated with acquiring new customers by improving customer satisfaction with your company
It improves customer service through real-time communication between customers and staff members
. Zendesk and monday.com are two customer support software that complement each other by providing different features for customers’ convenience. Integration of these two companies provides many benefits for customers including improved business processes by making sure that the same information is used throughout your business processes; reduced costs associated with acquiring new customers by improving customer satisfaction with your company; improved customer service through real-time communication between customers and staff members; etc.
The process to integrate Zendesk and monday.com may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.