Integrate Zendesk with Microsoft Outlook

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Microsoft Outlook

  • No code
  • No Credit Card
  • Lightning Fast Setup

20 Million work hours saved

Award Winning App Integration Platform

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Microsoft Outlook

Microsoft Outlook is a web-based suite of webmail that helps you to connect all of your messages, contacts, tasks, and appointments in one convenient place.

Want to explore Zendesk + Microsoft Outlook quick connects for faster integration? Here’s our list of the best Zendesk + Microsoft Outlook quick connects.

Explore quick connects

Looking for the Microsoft Outlook Alternatives? Here is the list of top Microsoft Outlook Alternatives

  • Gmail Integration Gmail
  • Google Calendar Integration Google Calendar
  • Zoho Mail Integration Zoho Mail
Connect Zendesk + Microsoft Outlook in easier way

It's easy to connect Zendesk + Microsoft Outlook without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Internal Note

    Triggers when a internal note is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • Calendar Event Start

    Triggers at a specified time before an event in your calendar starts.

  • New Calendar Event

    Triggers when an event is added to you selected calendar.

  • New Contact

    Triggers every time a new contact is added.

  • New Email

    Triggers whenever a new email is received.

  • Updated Calendar Event

    Triggers every time an event is updated.

  • Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Contact

    Create a new contact to your Office 365 account.

  • Create Event

    Create an event directly on your designated calendar.

  • Delete Event

    Deletes events.

  • Send Email

    Send an email from your Outlook account.

How Zendesk & Microsoft Outlook Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Microsoft Outlook as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Microsoft Outlook.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Microsoft Outlook


Zendesk is a customer support software that helps managers communicate well with their clients and helps employees handle customer satisfactions. In addition, it also provides 30 days of free trial. It offers each client the tops needed to communicate the best sputions to their clients. It may be the best top for companies that have a lot of customers and provide customer support. For companies that have their own customer support, Zendesk can be used as a backup top.

Microsoft Outlook?

Microsoft Outlook is an e-mail management system that allows users to manage their e-mails efficiently. When users receive e-mails, they can easily organize them by dragging them into various categories, such as ‘Inbox’, ‘Cc’, ‘Notifications’, ‘Sent’, ‘Deleted’, etc. Users can also mark e-mails as favorites to read them later or use them in other programs. In addition, it also has calendar, contacts, and tasks functions.

Integration of Zendesk and Microsoft Outlook

Zendesk has integrated Microsoft Outlook with its own software so that users can have one dashboard for all communication purposes. The integration allows users to reply to customer support requests directly from their email inbox. All the user needs to do is to select the email they received during work hours and click on the ‘Reply’ button. This will allow users to send a reply with only one click. They do not need to leave Outlook and open Zendesk directly. This can save them a lot of time. In addition, if users use Outlook for managing their own personal emails, they can also check Zendesk through Outlook without opening the Zendesk website by clicking on the ‘Inbox’ tab.

Benefits of Integration of Zendesk and Microsoft Outlook

The integration of Zendesk and Microsoft Outlook saves users a lot of time as they do not need to sign up for another account to manage other types of communications. It also saves time because users do not need to switch between different programs when replying to customer support requests or managing their personal emails. Moreover, it also allows users to get all the notifications regarding work emails and personal ones together in one place so that they will not miss important information about their work.

Zendesk has provided various benefits by integrating its software with Microsoft Outlook, including saving time and being able to handle both work and personal emails at once. Although this integration is limited only to Outlook users, it has made many users satisfied with both Zendesk and Outlook.

The process to integrate Zendesk and Microsoft Outlook may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm