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Integrate Zendesk with Microsoft Dynamics 365 Business Central

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Microsoft Dynamics 365 Business Central

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Microsoft Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central is a cloud-based, all-in-one business management solution designed for small to medium-sized businesses. It helps businesses make informed decisions with connected data across accounting, sales, purchasing, inventory, and customer transactions.

Microsoft Dynamics 365 Business Central Integrations

Best ways to Integrate Zendesk + Microsoft Dynamics 365 Business Central

  • Zendesk Integration Microsoft Dynamics 365 Business Central Integration

    Zendesk + Microsoft Dynamics 365 Business Central

    Create Employee to Microsoft Dynamics 365 Business Central from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Microsoft Dynamics 365 Business Central Integration Create Employee
  • Zendesk Integration Microsoft Dynamics 365 Business Central Integration

    Zendesk + Microsoft Dynamics 365 Business Central

    Create Customer to Microsoft Dynamics 365 Business Central from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Microsoft Dynamics 365 Business Central Integration Create Customer
  • Zendesk Integration Microsoft Dynamics 365 Business Central Integration

    Zendesk + Microsoft Dynamics 365 Business Central

    Create Item to Microsoft Dynamics 365 Business Central from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Microsoft Dynamics 365 Business Central Integration Create Item
  • Zendesk Integration Microsoft Dynamics 365 Business Central Integration

    Zendesk + Microsoft Dynamics 365 Business Central

    Create Vendor to Microsoft Dynamics 365 Business Central from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Microsoft Dynamics 365 Business Central Integration Create Vendor
  • Zendesk Integration Microsoft Dynamics 365 Business Central Integration

    Zendesk + Microsoft Dynamics 365 Business Central

    Create Sales Invoice to Microsoft Dynamics 365 Business Central from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Microsoft Dynamics 365 Business Central Integration Create Sales Invoice
  • Zendesk Integration {{item.actionAppName}} Integration

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
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    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zendesk + Microsoft Dynamics 365 Business Central in easier way

It's easy to connect Zendesk + Microsoft Dynamics 365 Business Central without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • Execute Custom API Call

    Trigger when new data comes in your custom api call.

  • New Account

    Trigger when New Chart Of Account created.

  • New Company

    Trigger when new company is created

  • New Customer

    Trigger when new Customer is created

  • New Customer Sale

    Trigger when a new customer sale is created

  • New Employee

    Trigger when new Employee is created

  • New Person

    Triggers when a new person is created.

  • New Sales Invoice

    Trigger when new sales invoice is created

  • New Sales Order

    Trigger when a new sales order is created in a specific account.

  • New Update Item

    Triggers every time a new item is created.

  • New Vendor

    Trigger when new vendor is created.

  • Updated Customer

    Trigger when a customer updated.

  • Updated Sales Order

    Trigger when any sales order updated.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Contact

    Create Contact

  • Create Customer

  • Create Employee

  • Create Item

    Creates an item.

  • Create Order Line Item

    Creates a new order line item.

  • Create Sales Invoice

  • Create Sales Order

  • Create Vendor

  • Update Item

    Updates an item.

  • Update Sales Order

    Updates an order.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zendesk & Microsoft Dynamics 365 Business Central Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Microsoft Dynamics 365 Business Central as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Microsoft Dynamics 365 Business Central.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Microsoft Dynamics 365 Business Central

According to Business Insider, Zendesk is the most popular customer service software and Microsoft Dynamics 365 Business Central is one of the most popular enterprise resource planning software. Both are well-known as top companies in their industry. The integration of Microsoft Dynamics 365 Business Central and Zendesk can be a great idea.

Zendesk?

Zendesk is an enterprise cloud-based customer support platform. It was founded by Mikkel Svane and a Danish entrepreneur, Claus Futtrup, who are both brothers. Zendesk was established in 2007 in Copenhagen, Denmark. Originally, it was called Zendec and then was renamed to Zendesk. Zendesk was founded with the intention of creating a new customer service software that would make the customer experience easier and more effective. Today, Zendesk serves customers globally through its help desk software and customer service management sputions (CMMS. Its products are available in over 30 languages for staff in more than 120 countries.

Microsoft Dynamics 365 Business Central?

Microsoft Dynamics 365 Business Central is an integrated ERP and CRM spution that can help you manage your entire business process from sales and marketing to finance and human resources. It’s meant for small businesses with up to 2,000 employees.

Integration of Zendesk and Microsoft Dynamics 365 Business Central

Integrating Zendesk and Microsoft Dynamics 365 Business Central is a great idea because it will allow users to use Microsoft Dynamics 365 Business Central as a component within the Zendesk application. This will allow users to manage both platforms through one interface instead of logging into two separate interfaces. They will be able to access the full range of features on both platforms. It also allows users to have the best of both worlds as they can utilize the advanced features of Microsoft Dynamics 365 Business Central while still having a low cost customer support software.

Benefits of Integration of Zendesk and Microsoft Dynamics 365 Business Central

The integration of Zendesk and Microsoft Dynamics 365 Business Central provides many benefits to users including but not limited to:

  • Intuitive Interface

With the integration of Zendesk and Microsoft Dynamics 365 Business Central, users will have an intuitive interface that makes it easy to navigate through different features and functions. It also saves time since there is no need to access multiple systems. This gives users higher efficiency and less stress while using customer support software.

  • Flexibility

With the integration of Zendesk and Microsoft Dynamics 365 Business Central, there is flexibility as users can customize the system according to their needs. Users can choose their preferred sputions and workflows with this integration. Moreover, users can integrate Zendesk to other apps such as G Suite, Salesforce, or Jira. For instance, if a user wants their interactions to be sent to Jira instead of email after making a ticket, they can do it easily with this integration. This makes interaction flexibility for the users.

  • Advanced Features

With the use of Microsoft Dynamics 365 Business Central, users will have access to advanced features that they could not get with other customer support software like providing insights about customers into the future by using predictive analytics. They will also be able to create formulas for calculating sales taxes on different products as well as determining employee commissions based on sales made by each individual team member. These advanced features make it easier for users to analyze data and make better decisions in their business. With this integration, they can also create dashboards that display key information at a glance such as revenue generated month over month or revenues generated by each individual team member. This way, users can get the information they want in a fast and efficient manner.

The process to integrate Zendesk and Microsoft Dynamics 365 Business Central may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.