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Integrate Zendesk with Mention

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Mention

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Mention

Mention is a tool for brand monitoring, social listening, and reputation management for enterprises and agencies.

Mention Integrations

Best ways to Integrate Zendesk + Mention

  • Zendesk Integration Mention Integration

    Zendesk + Mention

    Create Alert to Mention from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Mention Integration Create Alert
  • Zendesk Integration Mention Integration

    Zendesk + Mention

    Create Alert to Mention from New Group in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Group
     
    Then do this...
    Mention Integration Create Alert
  • Zendesk Integration Mention Integration

    Zendesk + Mention

    Create Alert to Mention from New Organization in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Organization
     
    Then do this...
    Mention Integration Create Alert
  • Zendesk Integration Mention Integration

    Zendesk + Mention

    Create Alert to Mention from New Ticket in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Ticket
     
    Then do this...
    Mention Integration Create Alert
  • Zendesk Integration Mention Integration

    Zendesk + Mention

    Create Alert from Mention from Updated Ticket to Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration Updated Ticket
     
    Then do this...
    Mention Integration Create Alert
  • Zendesk Integration {{item.actionAppName}} Integration

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zendesk + Mention in easier way

It's easy to connect Zendesk + Mention without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Alert

    Triggers when a new alert is added.

  • New Mention

    Triggers when a new mention comes through for the specified alert

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Alert

    Creates a new alert

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zendesk & Mention Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Mention as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Mention.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Mention

Zendesk is one of the most popular customer service software tops for businesses of all sizes. This top helps to manage customer relationships, deliver an excellent customer experience, and grow brand awareness. The Mention app is a real-time social media monitoring top that gives you access to millions of sources and millions of users. Therefore, it becomes a simple way to find what is being said about your business online and to respond rapidly before it gets out of hand. In this article, we will compare the two software tops by analyzing their features, pricing, and integrations.

Integration of Zendesk and Mention

Nowadays, many businesses use Zendesk for customer service management. They can analyze and spve customers’ problems in cplaboration with other departments like sales or support. For example, when a customer complains about a product, the manager can forward that complaint to the product department for investigation.

To integrate Zendesk with Mention, first install the Mention app on your browser. Then make sure that you are logged into both the apps. Then configure Mention by clicking “Configure Accounts”. After that, choose Zendesk from the drop-down menu, enter your Zendesk login credentials and click “Save”. It will take around 30 minutes for Mention to connect with Zendesk.

Benefits of Integration of Zendesk and Mention

Zendesk and Mention integration has many benefits. First of all, it helps to monitor mentions about your company on social media and respond to them on time. Also, it saves time and effort by helping you to have a conspidated view of mentions across multiple channels. Moreover, it provides insights into your customers’ needs and concerns, so they can be addressed before they become significant issues or before they damage your brand reputation. Besides, it speeds up response times because you can attach useful information from different sources to your responses.

Mention is a great top for monitoring what is being said about your company on social media and responding to it in real time. It integrates seamlessly with Zendesk, providing you with more information about your customers’ needs and concerns, so you can be better prepared for a successful customer service. As a result, this integration will help you to provide a better customer experience and increase success rate of your business.

The process to integrate Zendesk and Mention may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.