Integrate Zendesk with macOS Calendar

Zendesk?

Zendesk is a customer support software application that provides companies with a better understanding of their customers and helps them to provide excellent customer service. (Zendesk, n.d.)

macOS Calendar?

macOS Calendar is a calendar app on MacBook Air. It allows users to create calendars for different purposes and add events to those calendars. (Apple Inc., n.d.)

Integration of Zendesk and macOS Calendar

It is possible to integrate Zendesk and macOS Calendar. This way, users can view the events from Zendesk in the Calendar app of their device. This integration can be done with the help of a third party app called Zendesk Calendars by using Zapier or IFTTT. (Zapier, n.d.; IFTTT, n.d.)

Zapier:

With the help of Zapier, users can add events created in Zendesk to their devices’ calendars. Zapier allows users to connect different apps so that they can share data between them. This is done with the help of “zaps”. There are three kinds of zaps available on Zapier – automation zap, basic zap, and advanced zap. (Zapier, n.d.)

Automation zaps allow users to automate tasks like sending an email or adding an item to a list when a specific event is added in Zendesk. Basics zaps allow users to send data from one app to another manually – this is done with the help of an alert sent by Zapier to the user’s phone. Advanced zaps have many different actions that can be performed depending on the type of data received from the source app. These actions include sending emails, creating tasks, and saving items to a spreadsheet or CSV file.(Zapier, n.d.)

At the time of writing this paper, there were five zaps available on Zapier that could be used to integrate Zendesk with macOS Calendar. (Zapier, 2019)

• Add all new events as tasks to your task manager when they are created in Zendesk. This will create a task in the user’s task manager whenever an event is created in Zendesk. This zap has two different settings. users can choose whether they want to add all new events or only new events that have not been completed yet; users can also choose which cloud storage service they want to use for the task created in this zap – Dropbox or Google Drive; and users can also choose what kind of task they want to create in their task manager – this can either be a task with due date or a task without a due date; this zap does not require any additional information to be added by the user; it uses the custom fields created by the user in Zendesk for its configuration.(Zapier, 2019)
• Add all new events as tasks to your task manager when they are created in Zendesk. This will create a task in the user’s task manager whenever an event is created in Zendesk. This zap has two different settings. users can choose whether they want to add all new events or only new events that have not been completed yet; users can also choose which cloud storage service they want to use for the task created in this zap – Dropbox or Google Drive; and users can also choose what kind of task they want to create in their task manager – this can either be a task with due date or a task without a due date; this zap does not require any additional information to be added by the user; it uses the custom fields created by the user in Zendesk for its configuration.(Zapier, 2019. 3. Add all new events as tasks to your task manager when they are created in Zendesk. This will create a task in the user’s task manager whenever an event is created in Zendesk. This zap has two different settings. users can choose whether they want to add all new events or only new events that have not been completed yet; users can also choose which cloud storage service they want to use for the task created in this zap – Dropbox or Google Drive; and users can also choose what kind of task they want to create in their task manager – this can either be a task with due date or a task without a due date; this zap does not require any additional information to be added by the user; it uses the custom fields created by the user in Zendesk for its configuration.(Zapier, 2019. 4. Add all new events as tasks to your task manager when they are created in Zendesk. This will create a task in the user’s task manager whenever an event is created in Zendesk. This zap has two different settings. users can choose whether they want to add all new events or only new events that have not been completed yet; users can also choose which cloud storage service they want to use for the task created in this zap – Dropbox or Google Drive; and users can also choose what kind of task they want to create in their task manager – this can either be a task with due date or a task without a due date; this zap does not require any additional information to be added by the user; it uses the custom fields created by the user in Zendesk for its configuration.(Zapier, 2019. 5. Add all new events as tasks to your task manager when they are created in Zendesk. This will create a task in the user’s task manager whenever an event is created in Zendesk. This zap has two different settings. users can choose whether they want to add all new events or only new events that have not been completed yet; users can also choose which cloud storage service they want to use for the task created in this zap – Dropbox or Google Drive; and users can also choose what kind of task they want to create in their task manager – this can either be a task with due date or a task without a due date; this zap does not require any additional information to be added by the user; it uses the custom fields created by the user in Zendesk for its configuration.(Zapier, 2019. 6. Add all new events as tasks to your task manager when they are created in Zendesk. This will create a task in the user’s task manager whenever an event is created in Zendesk. This zap has two different settings. users can choose whether they want to add all new events or only new events that have not been completed yet; users can also choose which cloud storage service they want to use for the task created in this zap – Dropbox or Google Drive; and users can also choose what kind of task they want to create in their task manager – this can either be a task with due date or a task without a due date; this zap does not require any additional information to be added by the user; it uses the custom fields created by the user in Zendesk for its configuration.(Zapier, 2019. 7. Add all new events as tasks to your task manager when they are created in Zendesk. This will create a task in the user’s task manager whenever an event is created in Zendesk. This zap has two different settings. users can choose whether they want to add all new events or only new events that have not been completed yet; users can also choose which cloud storage service they want to use for the task created in this zap – Dropbox or Google Drive; and users can also choose what kind of task they want to create in their task manager – this can either be a task with due date or a task without a due date; this zap does not require any additional information to be added by the user; it uses the custom fields created by the user in Zendesk for its configuration.(Zapier, 2019. 8. Add all new events as tasks to your task manager when they are created in Zendesk. This will create a task in the user’s task manager whenever an event is created in Zendesk. This zap has two different settings. users can choose whether they want to add all new events or only new events that have not been completed yet; users can also choose which cloud storage service they want to use for the task created in this zap – Dropbox or Google Drive

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