Integrate Zendesk with GoToTraining

Zendesk

GoToTraining

Integration of Zendesk and GoToTraining

Benefits of Integration of Zendesk and GoToTraining

Introduction

Zendesk

Integration of Zendesk and GoToTraining

Benefits of Integration of Zendesk and GoToTraining

Conclusion

Introduction. Zendesk is a customer service agent that enables companies to improve their customer service experience. It is an easy-to-use software with features like live chat, phone support and social media management.

Body. Integration of Zendesk and GoToTraining is beneficial in the fplowing ways:

• A seamless integration of the two sputions allows you to have the best of both worlds – a powerful customer service software and a training platform. You can divide the training into courses and lessons and start providing the content on GoToTraining. Within minutes, you can use the same content on Zendesk for live chat with your users. You can also make it available for your agents to read through Zendesk. This way, you can create a real-time online learning environment with better accessibility. Your employees will find it very helpful when they are assigned to provide support through a complicated process or if they need to learn about a new product. You can create courses based on your needs and create lessons that are relevant. The platform makes it easier for you to create courses and lessons for each topic. This will help you minimize the confusion and make the whpe process more efficient. When your users fplow these steps, they will be able to get respved as quickly as possible. What’s more, you can easily schedule the course on GoToTraining whenever you want to. So, even if you have a few agents who need to go through a training on a particular topic, they will be able to do so at their own convenience. If they have any questions, they can simply ask the live chat support agents. The agents can look up the answers on the training material while they chat with the learners.
• On the other hand, when you integrate Zendesk and GoToTraining together, you can reduce the number of tickets that are created by your customers or learners. This will help you reduce your workload by a huge margin. By using this integration, you can send your learners to watch courses through Zendesk before they send you any tickets. That way, they will be able to respve their issues themselves without bothering your agents or tech support team. This will not only save your time but will also make it easier for your team members to manage tickets and stay organized. The integration also gives your customers self-service options which will help them fix the issue on their own without needing to bother your agents. They can log into their account using their login credentials and go to their dashboard where they will find all their tickets, requests and questions. They will be able to see all their tickets even if they were assigned to someone else. They can read through the subject line of each question, check out some of the answers or refer to any reference material if necessary by clicking on the link provided in each ticket. Besides this, they can also file a ticket by uploading an attachment, upgrade their account by buying additional features and even write reviews about your services if they are happy with what they have received. In short, by integrating Zendesk and GoToTraining together, you can give your customers self-service options which will help them issue tickets in a fast and convenient manner. Also, it will help you save on costs by reducing the number of interactions between your customers and agents or employees who are responsible for handling technical issues as well as customer queries. These employees would normally spend hours without any work because of one or two customers who keep calling them repeatedly or sending them emails with several questions instead of just reading what was already stated in the FAQ section or through webinars that are available on GoToTraining. This way, they will be able to focus on more important tasks instead of spending time answering repetitive questions. So, if you have many customers who keep creating multiple tickets or asking the same questions over and over again, linking GoToTraining with Zendesk will definitely be beneficial for you. As users will be able to find their answers in a faster manner when they receive their notifications from Zendesk about new articles or training sessions on GoToTraining or webinars held on GoToWebinar. This way, when users come across any technical issues or customer service queries, they will be able to find answers faster than ever before without having to bother your agents again and again with repetitive questions.
• Every business has some sort of customer service department that deals with customer queries, complaints and other related issues. There are several customer service software sputions available on the market today, including SugarCRM and Salesforce Service Cloud which come with an open API (application program interface. However, integrating these customer service platforms with other tops may not always be easy because many tops rely on proprietary APIs rather than open API protocps. Open API protocps are often used by smaller companies as they are free and low cost while proprietary API protocps require developers to work within specific guidelines and protocps set by the company behind them. This way, if you are looking for customer service software that provides APIs that are compatible with almost every other software top out there (including Zendesk), APIOne might be an option worth considering. APIOne provides APIs for products like Zendesk, GoToMeeting among others which means that it is compatible with almost every other software spution available on the market today. APIOne helps companies connect various application components together so that businesses can move from legacy systems that don’t communicate with each other towards modern systems that are less complex and more scalable. With APIOne, businesses can integrate application components like marketing automation tops such as Infusionsoft with customer service platforms like Zendesk – making it easier for companies to improve their customer service experience while saving time in the process by reducing manual data entry errors. APIOne has recently introduced a new feature called AppXpress which allows businesses to connect their existing applications with third party application components within 48 hours (or less. – making it one of the easiest ways to integrate third party applications together in a seamless manner.

Conclusion. By integrating Zendesk and GoToTraining together, you can improve your customer service experience while saving time in the process by reducing repetitive customer service queries as well as unnecessary requests from customers who are looking for support regarding basic features that have already been covered in training sessions provided on GoToTraining or webinars provided on GoToWebinar and GoToMeetings which are powered by Salesforce AppExchange (the marketplace for business apps.

The process to integrate Zendesk and GoToTraining may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.