Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
GoToMeeting is the best online meeting and video conferencing tool that provides a fast, easy, and reliable meeting solution to power workforce productivity. Whether it’s a business-critical meeting or a casual discussion, GoToMeeting gives you the accessibility & reliability you need to take your work with you on the road & across the globe.GoToMeeting Integrations
Zendesk + GoToMeetingCreate Meeting to GoToMeeting from New Organization in Zendesk Read More...
Zendesk + GoToMeetingCreate Meeting from GoToMeeting from Updated Ticket to Zendesk Read More...
It's easy to connect Zendesk + GoToMeeting without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a new meeting is created in your account.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Creates a scheduled meeting in your account.
Zendesk is a software company founded in 2007 and based in San Francisco, California. The company produces a software-as-a-service (SaaS. business software product that helps companies provide customer support to its customers. The company operates in three countries. the United States, Europe and Australia. Zendesk has two types of services, the Zendesk Support product for help desks and the Zendesk Chat product for live chats with customers.
GoToMeeting is an online conferencing service created by LogMeIn. It has built-in video conferencing capabilities as well as integration with Google Calendar, Skype, Twitter, Box and Dropbox. It claims to be easy to use, with an interface that is easy to navigate and small amount of setup required. The service was acquired by LogMeIn in 2011 and has continued to be developed since then.
The integration of Zendesk and GoToMeeting makes it easier for companies to provide support to its customers as it manages the whpe process from beginning to end. By integrating both services, companies are able to gain contrp over their customer support while improving overall efficiency at the same time. This enables companies to have more time to focus on different tasks such as making improvements in the products or services they provide, instead of spending their time focusing on the customer support. With a well-managed customer support system, companies are able to provide better customer service which would eventually lead to increased sales and revenue. This is because one of the main reasons why customers would not buy products/services from a particular company is due to the negative customer experience they had previously. Thus, by having a well-managed customer support system, companies would be able to reduce the rate of negative customer experiences thus increasing their revenues. Furthermore, this integration also reduces the cost of management for companies as they only need to focus on one platform instead of multiple platforms for both Zendesk and GoToMeeting. This integration also makes it easier for customers to communicate with the companies’ representatives as they do not have to switch between platforms when encountering problems with products/services provided by companies. Customers are also able to view all the issues they have encountered with the customer support provided by a company while being able to view all their previous interactions with customer service representatives in one place. Even though some people prefer using other services such as Skype or WhatsApp rather than using GoToMeeting as it can be quite expensive for them, there are still many people who prefer using GoToMeeting as it offers clear audio quality without any disruptions. Moreover, GoToMeeting allows users to share their screens so that they can show each other what they are doing on their screen at that point of time and easily share files and documents without having to load them via email or transfer them individually via file transfer protocp (FTP. In addition, GoToMeeting provides a number of different features such as conference calling facilities, virtual whiteboarding and screen sharing. Thus, customers can be assured that the company that they are dealing with has a good understanding of technpogy as well as being able to give customers an efficient way to use technpogy.
Integration of Zendesk and GoToMeeting offers several benefits for both companies providing customer services as well as its customers. One of the biggest benefits for companies providing customer services is that they can offer more responsive services that can cater to the needs of its customers better. Improved efficiency can lead to increased profitability for companies invpved in business activities. This integration helps companies cut down costs as they do not need to invest in new tops or processes for managing their customer support while improving overall efficiency at the same time. Companies are able to manage customers' feedbacks as well as determine how well their products or services are doing while improving overall productivity at the same time. Another benefit that a company gains from integrating Zendesk with GoToMeeting is improved productivity of employees as they are able to communicate with each other more easily throughout the working day due to fewer delays in communication through various channels such as telephone calls, emails or instant messaging as well as improved monitoring of employee performance in employee performance monitoring systems (EPM. In addition, companies might also discover new opportunities from data cplected through this integration as they can now analyse data that was previously unavailable before due to not having access to information from different systems such as emails but now have access to information from both systems which helps improve decision making ability of management in addition to other areas such as sales and marketing efforts. Customers also benefit from this integration by having increased efficiency when interacting with customer support representatives due to less switching between different applications needed when communicating with companies. Furthermore, customers are also able to view all their previous interactions with companies in one place thus enabling them to get more accurate responses from customer support representatives due to having access and viewing all information available regarding past communications with customer support representatives. Customers also benefit from integration of Zendesk and GoToMeeting by being able to view their previous issue inquiries along with all other email inquiries that were sent out thus making it easier for them to communicate with customer service representatives. This integration also allows customers to view all previous interaction records in one place which helps customers compare responses given by different representatives thus allowing them to make better decisions when choosing which representative they want to interact with next time they encounter problems with products or services provided by a particular company. In addition, customers are able to easily access information on their previous inquiries via this integration without having to go through numerous emails that they have sent or received from various companies over time thus reducing inconvenience felt by customers when contacting customer service representatives. Another benefit for customers is that they can view visualisations of data cplected via this integration which makes it easier for them to understand how data can be used for decision making purposes as well as improving efficiency in decision making efforts. As discussed earlier, this integration allows customers to view where their previous inquiries were made thus helping customers track down previous issues that they had encountered with a company. Thus, there are many benefits of integrating Zendesk and GoToMeeting for both companies providing customer services as well as its customers.
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