Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
It's easy to connect Zendesk + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Zendesk is one of the leading online customer service software. It is a cloud-based software that helps companies to provide better support to customers. Zendesk has many features like support ticketing system, live chat, knowledge base, phone support and more. Freshdesk is another customer service software. It is also a cloud-based software and is known for providing fast and effective customer support to companies. Now both these companies are merging to form a new company named Zendesk Freshdesk. This merger will be beneficial for many reasons as discussed in the body of this article.
The most important reason for integration of these two companies is that by forming a new company, it will help to make the product more powerful. Both Zendesk and Freshdesk have their own unique features that no other software has. By integrating these two products, users will not have to worry about using different interfaces for different services. They can use just one interface. The user interface will be very useful and easy to understand for users. Another important reason for integration is that it will help to provide better services to the customers. By integrating the two products, all the common elements in both the products will be shared with each other and the customers can get all the features without paying for extra services.
Benefits of integration of Zendesk and Freshdesk for both customers and Zendesk Freshdesk itself are discussed below:
The customer will be able to get the best customer service. The customers will be able to contact their support agents through live chat, phone or email. They can also access the knowledge base and FAQs at any time they want. If they need information like about billing or cancellations, they can find it easily on the website. The integration of Zendesk and Freshdesk will provide these benefits to customers:
The integration of Zendesk and Freshdesk into a new company will benefit Zendesk Freshdesk itself in several ways:
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