Integrate Zendesk with Facebook Messenger

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Facebook Messenger

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Facebook Messenger

Facebook Messenger is the official app for sending free messages and video calls to anyone in the world with a Facebook account. Send a photo, make a group video call, or get your friends on board—all in an instant.

Facebook Messenger Integrations
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Best Zendesk and Facebook Messenger Integrations

  • Zendesk Integration Facebook Messenger Integration

    Zendesk + Facebook Messenger

    Send Message in Facebook Messenger when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Facebook Messenger Integration Send Message
  • Zendesk Integration Facebook Messenger Integration

    Zendesk + Facebook Messenger

    Send Message in Facebook Messenger when New Group is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Group
     
    Then do this...
    Facebook Messenger Integration Send Message
  • Zendesk Integration Facebook Messenger Integration

    Zendesk + Facebook Messenger

    Send Message in Facebook Messenger when New Organization is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Organization
     
    Then do this...
    Facebook Messenger Integration Send Message
  • Zendesk Integration Facebook Messenger Integration

    Zendesk + Facebook Messenger

    Send Message in Facebook Messenger when New Ticket is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Ticket
     
    Then do this...
    Facebook Messenger Integration Send Message
  • Zendesk Integration Facebook Messenger Integration

    Zendesk + Facebook Messenger

    Send Message in Facebook Messenger when Updated Ticket is added to Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration Updated Ticket
     
    Then do this...
    Facebook Messenger Integration Send Message
  • Zendesk Integration {{item.actionAppName}} Integration

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zendesk + Facebook Messenger in easier way

It's easy to connect Zendesk + Facebook Messenger without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Delivered Message

    Triggers when a new Message is sent to a page.

  • New Message

    Triggers when a new Message is sent to a page.

  • New Message Read

    Triggers when a new Message is sent to a page.

  • New Message sent to Page

    Triggers when a new Message is sent to a page.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Send Message

    Send message from facebook page.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zendesk & Facebook Messenger Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Facebook Messenger as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Facebook Messenger.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Facebook Messenger

Zendesk?

Zendesk is a customer service software that enables organizations to be communicative with their customers, which makes the whpe service experience more pleasant. The Zendesk app can be used on any device and can even be embedded into websites. It is also beneficial for businesses because it has its own analytics top so that they can have an idea about how their service is being perceived by their customers.

Facebook Messenger?

Facebook Messenger is a standalone messaging app that gives users the option of receiving messages from Facebook friends and family as well as from businesses. It also has a ‘bot’ feature, which allows users to interact with various services and companies through chatbots. Bots provide assistance with ordering food and rides, booking reservations, and getting specific information.

Integration of Zendesk and Facebook Messenger

Zendesk and Facebook Messenger are now integrated with each other. This means that businesses using Zendesk can now use Facebook Messenger to communicate with their customers from their Zendesk dashboard. Businesses will be able to send messages directly from their Zendesk account, which will not require them to have a Facebook presence.

For those who already have a Facebook page, it is possible to have this integration as well. However, they need to connect their Facebook page to Zendesk.

Benefits of Integration of Zendesk and Facebook Messenger

After the integration of Zendesk and Facebook Messenger, businesses can now communicate with their customers through several channels. Messages sent from Zendesk will appear on the Messenger app right away, making it easy for customers to contact businesses whenever needed. Customers can also use Messenger to send feedback regarding the products or services of the business. Additionally, users can also track their order status or get support through the app. This helpful integration allows users to reach out to businesses in a faster way.

It is important for companies to have this integration as there are still many people who prefer texting over calling or emailing. Many customers prefer texting because they do not want to bother anyone, especially if they are at work or if they are busy doing something else. Nowadays, customers tend to reach out to business that they want to purchase from through social media or messaging apps such as Messenger or WhatsApp. By having this integration, businesses will be able to communicate with their customers in a more efficient manner and serve them better.

The process to integrate Zendesk and Facebook Messenger may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.