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Zendesk + Etsy Integrations

Syncing Zendesk with Etsy is currently on our roadmap. Leave your email address and we’ll keep you up-to-date with new product releases and inform you when you can start syncing.

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Etsy

Etsy is an online marketplace for buying and selling unique, creative, and handmade goods.

Etsy Integrations
Connect Zendesk + Etsy in easier way

It's easy to connect Zendesk + Etsy without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Active Listing

    Triggers when there is a new active listing.

  • New Order

    Triggers when a new Order is placed with selected shop.

  • New User

    Triggers when a new user is created.

  • Order Paid

    Triggers when an Order in the selected Shop is paid.

  • Order Shipped

    Triggers when an Order in the selected Shop is shipped.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

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How Zendesk & Etsy Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Etsy as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Etsy.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Etsy

In today’s world, there are a lot of online marketplaces where sellers can sell their products to buyers and vice versa. Zendesk provides customer service support to businesses operating around the world. Etsy is an online marketplace for handmade or vintage items. Both companies provide services that help businesses run better and in more efficient manner. But can these two powerhouses work together? For instance, how about integrating Zendesk with Etsy?

Integration of Zendesk and Etsy can help both companies grow their businesses. Zendesk is a customer service software platform which helps companies provide quality support to their customers. It helps brands improve their service by cplecting feedback from the customers through in-app integrations. The integration of Zendesk and Etsy will lead to better customer service experience for both the companies. It will also help the customers in getting faster access to the issues they are facing. Currently, Etsy has integrated Zendesk within its app to help its sellers who have chosen it as the customer service top for them. Etsy had partnered with Zendesk in January of 2014. In addition to this, Etsy has also launched a new plugin for sellers called “Zendesk on Etsy”. This feature allows Etsy sellers to integrate their shop with Zendesk seamlessly.

The reason why many businesses use Zendesk is because it gives them a simple way to manage the customer service operation by making it all from one place – through mobile apps, email, chat, social media, phone, etc. In addition to its wide range of features, users also like its low cost and easy-to-use interface. Also, its reports are helpful when you need to track your team’s performance, identify problems or respve issues quickly. With integrating Zendesk with both Etsy and its own app, Etsy can offer customers a better customer service experience. This integration can help respve all the issues effectively. Also, if any seller on Etsy wants to start using Zendesk for their business, they can use Zendesk’s easy sign up process without any special training or learning curve.

Etsy offers various products ranging from crafts to jewelry. These products are handmade or vintage items. So when a customer orders an item from Etsy, they expect it to arrive at their place within few days or even hours. If they do not receive an order within this period, then the chances are that they will get upset and leave bad reviews on Etsy’s website. But if the seller has used Zendesk, then the customer might receive an acknowledgement of their order within few hours through an email which will be sent by Zendesk through the integrated system with Etsy. They also receive an update regarding the shipment of their order and it will arrive on time. So this way both the customer and the seller will be happy and this will increase the sales for Etsy as well as for the seller.

Another benefit of integrating Zendesk with both companies is that it helps in providing better support for seller’s customers especially when they have placed an order for a product on Etsy but want to cancel it before it ships out to them. This happens because sometimes people change their mind before buying a product while other times they may have ordered an item by mistake or because they wanted to buy it as a gift but later changed their minds. In such cases, sellers would have lost money just because their customers wanted to cancel their orders. Now with integrating Zendesk into their system, customers can simply cancel their orders by logging into their account with Zendesk. They can also contact their sellers directly through email or phone call using Zendesk for assistance. This way sellers will save a lot of money every year and they can continue selling their products to more and more customers.

In conclusion, integrating Zendesk into Etsy’s software system will help both companies to achieve better results in terms of customer satisfaction, improved sales and higher company profits as well as revenue generation for both the companies. Also, it will help Etsy sellers to save money on shipping charges every year since they will be able to deliver goods faster than before without incurring extra costs for postage or additional shipping fees charged by FedEx or UPS or USPS. This integration will also help Etsy sellers avoid losing business due to unhappy customers who complain about late shipping or poor customer service while ordering over Etsy or via email or phone calls made directly with their sellers. So by integrating Zendesk into Etsy’s software system, sellers will be able to save money on unnecessary shipping charges which were earlier charged by FedEx or USPS etc., as well as save themselves from losing business due to unhappy customers who complained against them earlier either via emails or phone calls or even social media platforms like Facebook or Twitter etc., all thanks to integrating Zendesk into Etsy’s software system!

The process to integrate Zendesk and Etsy may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am