Integrate Zendesk with Discord

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Discord

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Discord

Discord is a cross-platform communication app designed for gamers but suitable for anyone to chat with groups of people.

Discord Integrations
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Best Zendesk and Discord Integrations

  • Zendesk Integration Discord Integration

    Zendesk + Discord

    Remove User Role in Discord when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Discord Integration Remove User Role
  • Zendesk Integration Discord Integration

    Zendesk + Discord

    Add Role in Discord when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Discord Integration Add Role
  • Zendesk Integration Discord Integration

    Zendesk + Discord

    Rename Channel in Discord when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Discord Integration Rename Channel
  • Zendesk Integration Discord Integration

    Zendesk + Discord

    Send Channel Message in Discord when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Discord Integration Send Channel Message
  • Zendesk Integration Discord Integration

    Zendesk + Discord

    Create Channel to Discord from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Discord Integration Create Channel
  • Zendesk Integration {{item.actionAppName}} Integration

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zendesk + Discord in easier way

It's easy to connect Zendesk + Discord without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Message Posted to Channel

    Triggers when a new message is posted to a specific text channel.

  • New User Added

    Triggers when a new user joins the Discord Server.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Add Role

    assign a role to a user

  • Create Channel

    Create a new channel to a specific #category you choose.

  • Remove User Role

    Remove a chosen role from the specified user.

  • Rename Channel

    Rename a channel to a specific name you choose.

  • Send Channel Message

    Post a new message to a specific #channel you choose.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zendesk & Discord Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Discord as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Discord.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Discord

Zendesk is a customer service software which provides an easy to use platform for customer support and engagement. It offers a platform for a wide variety of communication channels such as live chat, email, phone, in-app messages and social media to improve customer support and engagement. Discord is a live chat platform created for gamers which can be used to communicate with friends and other gamers. It allows the user to create text and voice chats and has features like video call, tagging and file sharing. It has in-built bots that can give information regarding different games, servers, gather user data etc. Zendesk and Discord are integrated with each other so that the customers can directly contact the agent on Discord using a Zendesk ticket ID. The integration reduces the workload of the agent by allowing him or her to respond to customers faster and in a more personalized manner. They can also find out if the customer support needs are met by allowing them to handle multiple tickets at once rather than handling one ticket at a time.

The integration between Zendesk and Discord will allow the customers to use multiple communication channels such as live chat, email, phone, in-app messages and social media which increases customer support reach. It improves customer service by making it easier to engage with customers through various channels rather than just over phone or email. This integration can also be used in the gaming industry as Discord’s chat feature is widely used among gamers. Zendesk allows live chat where users can chat with customer support agents over a 24/7 chat channel. The agents have live visibility into the chat history when they log in after being offline. This allows them to know about the status of their tickets. Plus, automated responses such as auto-reply bot can be set up to inform customers about the current status of their request. They can then reply back on Discord using the ticket ID which will take them to Zendesk website automatically where they can view their pending requests or previous requests. Agents can also see the customers’ activity like typing or message received on Zendesk homepage which makes it easier for them to respond to customers faster. It also helps them to gather customer data such as email address, phone number etc. Zendesk also has features like ticket tagging where tickets are categorized based on their type (i.e. billing, product etc.. so that they can be easily found by agents in case it comes across any common questions or issues that are frequently asked by customers or if it is related to particular group of customers.

Zendesk-Discord Integration will help spve many customer service problems such as inconsistent response time from agents as well as unorganized communication channels. It will also make it easier for agents to respond quickly to customers since they won’t have to leave one messaging system and go to another one for respving tickets. It will help agents manage their time effectively which will result in better customer service for Zendesk’s customers.

The process to integrate Zendesk and Discord may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.