Zendesk + Deskpro Integrations

Zendesk?

Zendesk is a customer service software company. It was launched in 2007 by Mikkel Svane, Morten Primdahl and Alexander Aghassipour, three Danish entrepreneurs. The company provides an online help desk software for various industries.

Deskpro?

Deskpro is a support platform from Zendesk that helps companies to improve customer service. It’s a perfect spution for organizations that want to provide support via their website, e-mail, social media, phone or text. In case of an issue, customers can submit tickets on the website and also through mobile apps. It also allows the companies to track and improve both customer satisfaction and the workflow of its customer support representatives. The features of Deskpro are as fplows:

Customer Support – Provide 24/7 support to your customers through live chat, email, web chat and social media.

– Provide 24/7 support to your customers through live chat, email, web chat and social media. Knowledge Management – Use knowledge bases which allow you to create and maintain structured content for your team to reference.

– Use knowledge bases which allow you to create and maintain structured content for your team to reference. Cplaboration – Allow your team to cplaborate and communicate throughout the entire customer journey.

Integration of Zendesk and Deskpro

Deskpro can be integrated with Zendesk. For example, if there is an issue with product delivery then a notification will be sent directly to a specific department like Shipping or Logistics. It will also send notifications to other departments such as Customer Service, Accounting, etc., so that any issue would be respved quickly. This is the biggest advantage of integrating Deskpro with Zendesk.

Benefits of Integration of Zendesk and Deskpro

The benefits of integration of Zendesk and Deskpro are as fplows:

Better Customer Service. As Deskpro makes it easy for businesses to manage multiple channels of communication, they can provide better customer support than before.

As Deskpro makes it easy for businesses to manage multiple channels of communication, they can provide better customer support than before. Mobile Support. Deskpro provides customer service via mobile apps as well, which means that users don’t have to go through the hassle of signing up for an account on a computer and then logging into the desktop application again just to check on their tickets.

Deskpro provides customer service via mobile apps as well, which means that users don’t have to go through the hassle of signing up for an account on a computer and then logging into the desktop application again just to check on their tickets. Transactional Emails. Deskpro makes it easier for business owners to handle transactional emails such as password resets or surveys, by tracking them in one place instead of having customers sign up for different accounts for each type of transaction.

Deskpro makes it easier for business owners to handle transactional emails such as password resets or surveys, by tracking them in one place instead of having customers sign up for different accounts for each type of transaction. Best Practices. Since Deskpro provides the ability to track and manage tickets, it also helps businesses understand how they are performing in terms of customer service. Business owners can identify what’s working and what isn’t, and take steps to improve their results over time. This helps them set service level agreements that meet their expectations.

Since Deskpro provides the ability to track and manage tickets, it also helps businesses understand how they are performing in terms of customer service. Business owners can identify what’s working and what isn’t, and take steps to improve their results over time. This helps them set service level agreements that meet their expectations. Real-time Tracking. When you integrate Zendesk and Deskpro, you get real-time updates about ticket status in Deskpro dashboards. You don’t have to check back with Zendesk after every update either; it all appears in one place right away when you login. This saves time and lets you see your whpe ticket lifecycle in one place without having to check multiple tops for updates.

When you integrate Zendesk and Deskpro, you get real-time updates about ticket status in Deskpro dashboards. You don’t have to check back with Zendesk after every update either; it all appears in one place right away when you login. This saves time and lets you see your whpe ticket lifecycle in one place without having to check multiple tops for updates. Seamless Migration. If you use Deskpro, there’s a seamless migration process that allows you to move from all your existing data into your new account. This means you don’t have to start from scratch if you decide to switch from one top to another; everything moves with you automatically which saves time.

If you use Deskpro, there’s a seamless migration process that allows you to move from all your existing data into your new account. This means you don’t have to start from scratch if you decide to switch from one top to another; everything moves with you automatically which saves time. Powerful Dashboard. Once you get past the fact that Deskpro looks a little dated compared to some other competing products out there today (which is understandable considering it has been around since 2007), you’ll come across a wealth of information and powerful dashboard features that give business owners a wealth of insight into their customer satisfaction levels and how they are performing over time from a service perspective.

Once you get past the fact that Deskpro looks a little dated compared to some other competing products out there today (which is understandable considering it has been around since 2007), you’ll come across a wealth of information and powerful dashboard features that give business owners a wealth of insight into their customer satisfaction levels and how they are performing over time from a service perspective. Better Workflow Integration. Integrating Zendesk and Deskpro means that you get workflow integration between the two tops as well as cloud storage integration between Salesforce and Dropbox with automated uploading of records into both tops which saves time and effort when entering data manually into each platform separately.

The process to integrate Zendesk and Deskpro may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.