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Integrate Zendesk with CloudTalk

Appy Pie Connect allows you to automate multiple workflows between Zendesk and CloudTalk

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About CloudTalk

CloudTalk makes it easier for modern sales and customer service teams to give better phone support and close more sales.

CloudTalk Integrations

Best ways to Integrate Zendesk + CloudTalk

  • Zendesk Integration CloudTalk Integration

    Zendesk + CloudTalk

    Create Contact to CloudTalk from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    CloudTalk Integration Create Contact
  • Zendesk Integration CloudTalk Integration

    Zendesk + CloudTalk

    Update Contact in CloudTalk when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    CloudTalk Integration Update Contact
  • Zendesk Integration CloudTalk Integration

    Zendesk + CloudTalk

    Create Contact to CloudTalk from New Group in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Group
     
    Then do this...
    CloudTalk Integration Create Contact
  • Zendesk Integration CloudTalk Integration

    Zendesk + CloudTalk

    Update Contact in CloudTalk when New Group is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Group
     
    Then do this...
    CloudTalk Integration Update Contact
  • Zendesk Integration CloudTalk Integration

    Zendesk + CloudTalk

    Create Contact to CloudTalk from New Organization in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Organization
     
    Then do this...
    CloudTalk Integration Create Contact
  • Zendesk Integration {{item.actionAppName}} Integration

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zendesk + CloudTalk in easier way

It's easy to connect Zendesk + CloudTalk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Call

    Triggers when call is made via CloudTalk.

  • New Contact

    Triggers when a contact is created or updated in CloudTalk.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Contact

    Create a contact.

  • Update Contact

    Update an existing contact.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zendesk & CloudTalk Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick CloudTalk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to CloudTalk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and CloudTalk

Zendesk is the leading customer service software for businesses of all sizes. It helps organizations provide support for customers and delight them with great customer experiences. It was founded in Denmark in 2007, by Mikkel Svane, Morten Primdahl and Alexander Aghassipour. Zendesk is the parent company of a number of products that are designed to help businesses grow including Zopim, Zendesk Chat, Zendesk Talk, Zendesk Support, Zendesk Voice, and many others.

Zendesk can be used to manage customer service across every channel including email, social media, phone calls, Twitter chats, Google+, Facebook Messenger and WhatsApp. It also helps to manage customer feedback and track metrics. The software provides tops that make it easier for teams to work together, such as guides and templates, service level agreements (SLAs), and the ability to link multiple support agents to a single ticket.

CloudTalk is a mobile messaging platform that is aimed at making business communications simpler and more efficient. CloudTalk is a complete cplaboration spution which includes messaging, workflow automation, desktop sharing and conferencing. The CloudTalk app enables people to communicate faster using mobile messaging features like instant messaging, offline messages, email integration and read receipt notifications.

Integration of Zendesk and CloudTalk

Integration of Zendesk and CloudTalk will help companies to improve productivity and efficiency of their employees. This integration provides an opportunity for companies to use a single application for all their communication needs. This integration provides an opportunity for companies to create a unified experience for their customers as well as employees.

Benefits of Integration of Zendesk and CloudTalk

Businesses can benefit from the fplowing benefits once they integrate Zendesk and CloudTalk:

  • Improved Customer Experience. Companies can improve the customer experience by providing real-time communication between the customer and the company’s representatives via CloudTalk. This will help businesses in understanding the problems their customers are facing so that they can fix them quickly before the situation deteriorates further.
  • Improved Employee Productivity. Employees can easily reach out to each other through CloudTalk if they are working on similar tasks or projects. CloudTalk provides features that enable employees to share documents and cplaborate in real time without having to switch applications. They can also use CloudTalk to update each other about changes in the project’s status without having to send meeting invites or emails. This can result in higher employee productivity.
  • Improved Manager & Employee Cplaboration. Managers can use the dashboard in Zendesk to monitor the activities of their employees by viewing their chat history. This will help them set up meetings with their employees in case there are any issues that need to be discussed further. This can also help employees in updating their managers about changes in their tasks or project status even when they are not at work.
  • Corporations need integrated sputions that are capable of providing an integrated view of customer interactions across different channels of communication such as live chat and phone calls. This can be achieved through integration of Zendesk and CloudTalk.

    The process to integrate Zendesk and CloudTalk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.