Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
CloudTalk help modern sales and customer service teams provide better phone support and close more deals.CloudTalk Integrations
Zendesk + CloudTalkUpdate Contact in CloudTalk when New User is created in Zendesk Read More...
Zendesk + CloudTalkUpdate Contact in CloudTalk when New Group is created in Zendesk Read More...
It's easy to connect Zendesk + CloudTalk without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when call is made via CloudTalk.
Triggers when a contact is created or updated in CloudTalk.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Create a contact.
Update an existing contact.
Zendesk is a customer support system that allows companies to create a help desk to handle customer-related issues. It also includes an analytics feature that provides data to the business about their customers. Zendesk is one of many cloud-based services available, which are known as Software as a Service (SaaS.
CloudTalk enables businesses to enhance their cplaboration, communication, and productivity. The service provides real-time chat rooms for employees, as well as document sharing and project management.
CloudTalk offers live chat, video conferencing, file sharing, project management, and voice calling. With the integration of Zendesk, customers can be connected directly with the customer service department by clicking on the “Live Chat” button located on the bottom right of the screen. This enables customers to reach out to the company directly through live chat.
The integration of Zendesk and CloudTalk allows companies to boost efficiency. Customers aren’t required to visit the website first to access the live chat feature. If customers are busy or unable to answer questions themselves, they can simply send customers to the support team. This frees up customers’ time, allowing them to do other work.
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