Integrate Zendesk with ClickSend SMS

Appy Pie Connect allows you to automate multiple workflows between Zendesk and ClickSend SMS

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About ClickSend SMS

ClickSend is a cloud-based service that allows you to send and receive SMS, Email, Voice, Fax, and Letters to and from anywhere in the globe.

Want to explore Zendesk + ClickSend SMS quick connects for faster integration? Here’s our list of the best Zendesk + ClickSend SMS quick connects.

Explore quick connects

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Connect Zendesk + ClickSend SMS in easier way

It's easy to connect Zendesk + ClickSend SMS without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Internal Note

    Triggers when a internal note is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Incoming SMS

    Triggers when a new incoming sms is received.

  • Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Contact

    Creates a new contact in a list.

  • Create Contact List

    Creates a new contact list.

  • Delete Contact

    Delete specific contact from list based on the contact ID.

  • Delete Contact List

    Delete a specific contact list.

  • Send Fax

    Sends a new fax.

  • Send MMS

    Send a new MMS.

  • Send Post Letter

    Sends an A4 PDF document via the post. The PDF is printed, folded, inserted into an envelope and posted to any address globally.

  • Send Postcard

    Sends a postcard via the post. The PDF is printed and delivered to any address globally.

  • Send SMS

    Sends a new SMS.

  • Send SMS to Contact List

    Sends a new SMS to a list of contacts.

  • Send Voice

    Send a Voice Text-to-speech message to a mobile phone or landline.

How Zendesk & ClickSend SMS Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick ClickSend SMS as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to ClickSend SMS.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and ClickSend SMS

In recent years, the number of people using smartphones and tablets has increased significantly. Almost everybody owns a smartphone or tablet nowadays. Thus, businesses nowadays need to be able to provide their customers with an efficient service in order to stay in business. Zendesk is an online customer support system that allows you to manage your customer support. You can also integrate Zendesk with ClickSend SMS, an online app that allows you to send text messages to any mobile phone number in the world. The integration allows you to have live customer support without the need to contact your customers via phone.

Integration of Zendesk and ClickSend SMS

ClickSend SMS is an online application that allows you to send text messages to anyone in the world with ease. When you integrate Zendesk with ClickSend SMS, you can now receive text messages from customers directly in Zendesk. These text messages contain information such as the name of the caller, when they sent the message, and what they said. Apart from those features, you can also see what your customers are saying while they’re still sending their texts. This feature allows you to respond to your customers immediately and thus respving their problems more quickly. With this integration, you can also add custom fields to each text message that you receive in Zendesk. This feature allows you to track important information about your customers that you can use for further marketing purposes such as tracking the number of times a customer buys from your store, how much that customer spends on average per purchase, how long it takes for that customer to make a purchase, etc. All these features allow you to provide a better customer support service.

Benefits of Integration of Zendesk and ClickSend SMS

The integration of Zendesk with ClickSend SMS helps businesses become more efficient and effective. Let’s take a look at some of the benefits of integrating Zendesk with ClickSend SMS:

You can automate your customer support by using the integration between Zendesk and ClickSend SMS. In other words, you can respond to your customers faster because all the information that they send will appear right away in Zendesk, allowing you to respond immediately. You won’t need to wait until they call or email you again if you want to get additional information about the problem that they’re having with your product or service. In addition to this, you can also use the integration between Zendesk and ClickSend SMS to track how well your business is doing by analyzing the information in each text message that your customers send you. This way, you will be able to identify problems and fix them before they become bigger problems and affect your business negatively. For example, let’s say that your business sells shoes and one of your customers writes “I bought shoes from your store last year but they broke after just a few months. I’m thinking of replacing them but I’m afraid that they might break too because I heard that your products aren’t very good quality”. By analyzing this text message, you will be able to find out what happened with the customer’s shoes and what he or she is planning to do next. In this case, you might want to replace his or her shoes or offer him or her a discount so that he or she will buy another pair of shoes from your store.


Integrating Zendesk with ClickSend SMS helps businesses provide their customers with an efficient customer support service by improving communication between both sides of customer support service. the company and its customers. By integrating Zendesk with ClickSend SMS, companies can provide a better service by receiving text messages from their customers in Zendesk which allows them to respond immediately instead of waiting until they receive another call or email from their customers. In addition, live communication with customers via text message helps companies analyze their customers’ needs better which results in more satisfied customers.

The process to integrate Zendesk and ClickSend SMS may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm