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Integrate Zendesk with Webex Messaging

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Webex Messaging

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Webex Messaging

Webex Teams is an app that brings people together to move work forward effectively. Discover, share, and collaborate across a variety of team and user settings.

Webex Messaging Integrations
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Best ways to Integrate Zendesk + Webex Messaging

  • Zendesk Integration Webex Messaging Integration

    Zendesk + Webex Messaging

    Create Space to Cisco Webex Teams from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Webex Messaging Integration Create Space
  • Zendesk Integration Webex Messaging Integration

    Zendesk + Webex Messaging

    Delete Space in Cisco Webex Teams when New User is created in Zendesk Read More...
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    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Webex Messaging Integration Delete Space
  • Zendesk Integration Webex Messaging Integration

    Zendesk + Webex Messaging

    Update Space Title in Cisco Webex Teams when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Webex Messaging Integration Update Space Title
  • Zendesk Integration Webex Messaging Integration

    Zendesk + Webex Messaging

    Post Message (Plain Text) in Cisco Webex Teams when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Webex Messaging Integration Post Message (Plain Text)
  • Zendesk Integration Webex Messaging Integration

    Zendesk + Webex Messaging

    Post Message (Markdown) in Cisco Webex Teams when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Webex Messaging Integration Post Message (Markdown)
  • Zendesk Integration {{item.actionAppName}} Integration

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zendesk + Webex Messaging in easier way

It's easy to connect Zendesk + Webex Messaging without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Message

    Triggers when a new message is created in a Cisco Webex Teams space.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Space

    Creates Cisco Webex Teams space.

  • Delete Space

    Deletes Cisco Webex Teams space.

  • Post Message (Markdown)

    Creates a Cisco Webex Teams message.

  • Post Message (Plain Text)

    Creates a Cisco Webex Teams message.

  • Update Space Title

    Updates a Cisco Webex Team space's title.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zendesk & Webex Messaging Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Webex Messaging as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Webex Messaging.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Webex Messaging

Zendesk is an online customer service software that allows businesses to manage all of their incoming customer interactions. Zendesk has recently integrated webex messaging, which allows users to send and receive messages within the zendesk platform.

In this section, I will explain the benefits of integrating Zendesk with Webex messaging.

Integration of Zendesk and Webex Messaging

There are many benefits to using Zendesk, including:

  • Team cplaboration. Zendesk’s team cplaboration features allows teams to work together cplaboratively on a single support case. This helps improve efficiency.
  • Customization. Support agents and administrators can customize the look and feel of the site to fit their brand.
  • Support for various industries. Zendesk supports various business types, including education, healthcare, and financial services. The software is also compatible with multiple browsers and operating systems. This makes it easier for customers to use Zendesk across multiple devices and browsers.
  • Multiple languages. Zendesk supports all major languages, including English, Spanish, French, German and Portuguese. Customers can also configure their own language preferences.

Benefits of Integration of Zendesk and Webex Messaging

Integrating webex messaging into zendesk provides many benefits to users. Some of these benefits include:

  • Real time chat functionality. Customers can contact support agents in real time using Zendesk’s integrated webex messaging top. This helps ensure customers do not have to wait to get help respving issues they may be facing. It also allows customers to get answers to questions much faster than before.
  • Easy access to conversations. Customers can also search for past conversations right from the main screen. This makes it easier for them to find relevant information about their support tickets.
  • Improved customer satisfaction. Customers are more likely to be satisfied if they can easily find their conversations via the webex messaging top or search feature. They will also be able to get answers to their questions much faster. This will help improve customer retention rates and loyalty.

The process to integrate Zendesk and Webex Messaging may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.