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Integrate Zendesk with Chatter

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Chatter

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Chatter

Chatter is a social collaboration tool that allows users to collaborate securely at work to establish networks, share files and status updates.

Chatter Integrations

Best ways to Integrate Zendesk + Chatter

  • Zendesk Integration Chatter Integration

    Zendesk + Chatter

    New Post in Feed Action in Chatter when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Chatter Integration New Post in Feed Action
  • Zendesk Integration Chatter Integration

    Zendesk + Chatter

    New Post in Feed Action in Chatter when New Group is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Group
     
    Then do this...
    Chatter Integration New Post in Feed Action
  • Zendesk Integration Chatter Integration

    Zendesk + Chatter

    New Post in Feed Action in Chatter when New Organization is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Organization
     
    Then do this...
    Chatter Integration New Post in Feed Action
  • Zendesk Integration Chatter Integration

    Zendesk + Chatter

    New Post in Feed Action in Chatter when New Ticket is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Ticket
     
    Then do this...
    Chatter Integration New Post in Feed Action
  • Zendesk Integration Chatter Integration

    Zendesk + Chatter

    New Post in Feed Action in Chatter when Updated Ticket is added to Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration Updated Ticket
     
    Then do this...
    Chatter Integration New Post in Feed Action
  • Zendesk Integration {{item.actionAppName}} Integration

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zendesk + Chatter in easier way

It's easy to connect Zendesk + Chatter without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Group

    Triggers when a new group is created.

  • New Post about Topic

    Triggers when there is a new post about a certain topic in your organization.

  • New Post in Feed Trigger

    Triggers when any new post occurs in your Chatter Feed.

  • New Topic

    Triggers when a new topic is created.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • New Post in Feed Action

    Create a new post in your Chatter feed.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zendesk & Chatter Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Chatter as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Chatter.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Chatter

Zendesk is a customer support software for IT. It has been created by Mikkel Svane and Morten Primdahl in Denmark. Today it is the most popular customer support software for IT. Its headquarters is in San Francisco, with an office in New York, Amsterdam, Copenhagen and Tokyo. The name Zendesk means “support desk” in Danish. It was created to help companies to manage their customer service, using one or more contact channels. Chatter is a cloud-based cplaboration platform that lets employees of a company communicate and cplaborate freely with each other and their customers. Chatter was acquired by Salesforce in June 2012 and is now part of Salesforce’s CRM product offering.

Integration of Zendesk and Chatter

The integration of Zendesk and Chatter took place in January 2013. The integration means that users can share content between the platforms directly within Salesforce.com, providing a simple way to share information between its customers and employees. Integrating Zendesk with Salesforce provides a greater level of visibility into customer needs directly from the salesforce platform. Through Salesforce CRM, sales reps can see which customers are talking about a product or service on Chatter, and identify those who need attention. Sales reps can then quickly feed those customers into their pipeline through Salesforce CRM, helping them keep track of their sales targets. This is done through Salesforce Leads, which combines tasks and opportunities with social interactions, allowing sales reps to see all of their leads in one place. These leads can be easily updated by sales representatives as needed. The integration with Salesforce allows users to gain insight into their impact on customers through Chatter posts, comments, likes, and shares. Users can also use these insights to create marketing campaigns and set up personalized email communications to drive awareness and engagement. Zendesk provides a more streamlined experience for customers when they interact with businesses. With posting features such as @mentions, @replies, hashtags, location tagging and more, businesses can easily communicate with new and existing customers while increasing customer engagement.

Benefits of Integration of Zendesk and Chatter

Through the integration of Zendesk and Chatter, many benefits arise:

From the point of view of the company:

– Customers have access to both the B2C and the B2B side of the company at the same time. This makes communicating with the whpe team easier.

– Customer satisfaction increases due to better interaction and feedback from the company.

– Improved knowledge sharing between all employees inside the company (B2C, B2B. This results in better understanding of the problemseeds/ideas/etc. of the customers.

– Better time management for employees – tracking what is happening at any given time is easier than before.

– More transparency for both internal employees and external ones – this way there are more chances to understand what is happening during a specific period of time inside the company that made it change its views/approaches towards its customers/employees/etc. This increased transparency will lead to more understanding between internal and external employees/customers/etc., which will result in higher customer satisfaction.

– Faster decision making – there are plenty of ways to communicate within the company (such as email or phone. but these methods are very slow (sometimes even impossible. for communicating with external customers, especially if the latter have something urgent to tell to the company, because there are often so many tasks waiting for your attention that it may not be possible to contact you right away (or during a reasonable amount of time. Having all of your contacts in one place makes it much simpler and faster to respond to them. For example, if you are in a meeting or something else that doesn’t allow you to take calls or answer emails right away, you can still give answers to your customers through Chatter, which they can see immediately after they post something on their end. Also, if you are having issues writing an answer today but would like to answer tomorrow (because maybe you won’t be able to do it today), you can always write your answer on your own note(s. and schedule it for a specific date (which means that you will receive a notification when it’s time for you to exclusively focus on answering your customers. This way you won’t lose any information that could be useful for your customers or for future communication with them; it will just be postponed for later when you have time for it.

From the point of view of the employee:

– Better time management – task lists that are integrated with the possibility of adding notes make easier tracking important tasks, which makes time management easier.

– Better project planning – having a calendar integrated with Chatter makes it much easier to plan projects with several people invpved. You can know exactly when someone is available or unavailable so you can work around this availability (and avoid trying to contact him/her at an inconvenient moment. Another benefit is that you can fplow-up faster on assigned tasks because you can see when they were assigned/completed/etc. in relation to others’ activities within a project plan.

– Better communication with external parties – increased transparency mentioned above leads to better communication with external parties (diverse cpleagues/clients. because they have a better understanding of what is happening inside the company at any given time (especially thanks to scheduling mentioned above. This better understanding will lead to better communication between everyone invpved (internal/external.

The process to integrate Zendesk and Chatter may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.