Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Chargebee is a subscription management and recurring billing application that helps SaaS and SaaS-like enterprises streamline revenue operations. Chargebee works with the world's most popular payment gateways.
It's easy to connect Zendesk + Chargebee without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers when a internal note is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when customer details such as first name, last name, email, billing address, etc., are updated.
Triggers when a customer is created.
Triggers when a new invoice is generated(with line item support).
Triggers when a payment is collected successfully.
Triggers when a subscription is created.
Triggers when a payment fails.
Triggers when a subscription is cancelled.
Triggers when a subscription is scheduled for cancellation.
Triggers when subscription details such as custom fields, billing information, recurring items etc., are modified.
Triggers when a subscription is paused.
Triggers when a paused subscription is resumed.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Updates next billing date of a subscription.
Creates a new customer in Chargebee.
Creates a new subscription along with the customer in Chargebee. This action does not support adding subscription to an existing customer.
Pauses a subscription in Chargebee.
Records an offline payment for unpaid invoices.
Resumes a paused subscription in Chargebee
Updates customer details in Chargebee.
Zendesk is a cloud-based customer service software used by companies to provide support to their users. It has the fplowing features:
Self-service options (Customer can submit tickets without any help from an agent.
Phone and chat support.
Social media support.
Support marketing automation.
Coupons and discounts.
On-demand training videos.
Integrations with other services.
There are three pricing plans available for Zendesk – Free, Professional, and Enterprise. The free plan offers basic features such as knowledge base, FAQs, social media support, and self-service options. The professional plan adds phone and chat support. The enterprise plan includes everything that the professional plan offers along with the advanced analytics (analyzing data with machine learning), on-demand training videos, and integrations with other tops (Google Analytics, Salesforce, etc..
– Integration of Zendesk and Chargebee
Integration of Zendesk and Chargebee is possible through Appy Pie Connect. This integration makes it easier for businesses to manage their customer support and billing operations in one place. It also lets you take advantage of the benefits offered by both Zendesk and Chargebee in order to provide better customer service experience to your customers. In this integration, the fplowing processes are integrated:
When a customer submits a ticket in Zendesk, the ticket data will be automatically added to your Chargebee account. You can use this data to create a new charge or update an existing charge or payment. When a new charge is created or an existing charge is updated/edited, the changes will also be reflected in your Zendesk account. You can fplow the steps below to integrate Zendesk and Chargebee. Create an account on Appy Pie Connect. Login to your Chargebee account and go to Settings > Integrations. Click “Add Integration” button and select “Appy Pie Connect” from the list of integrations. On Appy Pie Connect, you will be asked to login using your existing Zendesk credentials. Now, choose which actions you want to perform when a new ticket is added to Zendesk. An email notification should be sent whenever a new ticket is added to Zendesk. A new charge should be created in Chargebee whenever a new ticket is added to Zendesk. An existing charge should be updated/edited in Chargebee whenever a new ticket is added to Zendesk. An existing charge should be deleted in Chargebee whenever a new ticket is added to Zendesk. Once you have chosen the actions to perform, click “Continue” button on Appy Pie Connect, then click “Create Connect” on Chargebee page. Finally, click “Save” button on Chargebee page. Now, every time a new ticket is added to Zendesk, the item selected above will be performed in your Chargebee account automatically. Similarly, when a charge is created/updated/deleted in Chargebee, the details of the corresponding ticket will be reflected in your Zendesk account automatically. You don’t need to manually add details of the charges created/updated/deleted in Chargebee in your Zendesk account because whenever there are changes made in Chargebee, updates will also be reflected in your Zendesk account automatically. If you later find that any of these actions are not required, you can remove them from your Connect by clicking “Remove Step” button on Appy Pie Connect. For example, if you want to remove sending an email notification whenever a new ticket is added in Zendesk, click “Remove Step” button on Appy Pie Connect, then click “Remove step” button on Chargebee page, and finally click “Save” button on Chargebee page. Similarly, if you want to remove updating an existing charge whenever a new ticket is added in Zendesk, click “Remove Step” button on Appy Pie Connect, then click “Remove step” button on Chargebee page, and finally click “Save” button on Chargebee page. You can edit/update any step by clicking “Edit Step” button on Appy Pie Connect or on Chargebee page. Note. If you want to edit/update more than one step at a time, first select all steps that need editing/updating by clicking “Select steps” button on Appy Pie Connect or on Chargebee page and then click “Edit Step” button or click “Remove Step” button as required. On Appy Pie Connect page, once you have created your first integration between Zendesk and Chargebee, you will see all your Connects appear under the name “Appy Pie Connect” as shown below. Each Connect has its own menu where you can view the details of each Connect separately or view all the steps of all your Connects at once as shown below. On each step of each Connect on Appy Pie Connect page, you will see a detailed description of what happens when this step is triggered as shown below. Note. In case you want
The process to integrate Zendesk and Chargebee may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.