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Zendesk + Chargebee Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Chargebee

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Chargebee

Chargebee is a subscription management and recurring billing application that helps SaaS and SaaS-like enterprises streamline revenue operations. Chargebee works with the world's most popular payment gateways.

Chargebee Integrations

Best ways to Integrate Zendesk + Chargebee

  • Zendesk Chargebee

    Zendesk + Chargebee

    Resume Subscription in Chargebee when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk New User
     
    Then do this...
    Chargebee Resume Subscription
  • Zendesk Chargebee

    Zendesk + Chargebee

    Pause Subscription in Chargebee when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk New User
     
    Then do this...
    Chargebee Pause Subscription
  • Zendesk Chargebee

    Zendesk + Chargebee

    Change Next Billing Date in Chargebee when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk New User
     
    Then do this...
    Chargebee Change Next Billing Date
  • Zendesk Chargebee

    Zendesk + Chargebee

    Record Offline Payment for an Invoice in Chargebee when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk New User
     
    Then do this...
    Chargebee Record Offline Payment for an Invoice
  • Zendesk Chargebee

    Zendesk + Chargebee

    Create Customer to Chargebee from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk New User
     
    Then do this...
    Chargebee Create Customer
  • Zendesk {{item.actionAppName}}

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Zendesk + Chargebee in easier way

It's easy to connect Zendesk + Chargebee without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • Customer Details Updates

    Triggers when customer details such as first name, last name, email, billing address, etc., are updated.

  • New Customer

    Triggers when a customer is created.

  • New Invoice

    Triggers when a new invoice is generated(with line item support).

  • New Payment

    Triggers when a payment is collected successfully.

  • New Subscription

    Triggers when a subscription is created.

  • Payment Failure

    Triggers when a payment fails.

  • Subscription Cancellation

    Triggers when a subscription is cancelled.

  • Subscription Cancellation Scheduled

    Triggers when a subscription is scheduled for cancellation.

  • Subscription Details Updates

    Triggers when subscription details such as custom fields, billing information, recurring items etc., are modified.

  • Subscription Pause

    Triggers when a subscription is paused.

  • Subscription Resumption

    Triggers when a paused subscription is resumed.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Change Next Billing Date

    Updates next billing date of a subscription.

  • Create Customer

    Creates a new customer in Chargebee.

  • Create Subscription

    Creates a new subscription along with the customer in Chargebee. This action does not support adding subscription to an existing customer.

  • Pause Subscription

    Pauses a subscription in Chargebee.

  • Record Offline Payment for an Invoice

    Records an offline payment for unpaid invoices.

  • Resume Subscription

    Resumes a paused subscription in Chargebee

  • Update Customer

    Updates customer details in Chargebee.

How Zendesk & Chargebee Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Chargebee as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Chargebee.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Chargebee

  • Introduction – Zendesk
  • Zendesk is a cloud-based customer service software used by companies to provide support to their users. It has the fplowing features:

    Self-service options (Customer can submit tickets without any help from an agent.

    Phone and chat support.

    Knowledge base.

    FAQs.

    Social media support.

    User forum.

    Support marketing automation.

    Coupons and discounts.

    On-demand training videos.

    Advanced analytics.

    Integrations with other services.

    There are three pricing plans available for Zendesk – Free, Professional, and Enterprise. The free plan offers basic features such as knowledge base, FAQs, social media support, and self-service options. The professional plan adds phone and chat support. The enterprise plan includes everything that the professional plan offers along with the advanced analytics (analyzing data with machine learning), on-demand training videos, and integrations with other tops (Google Analytics, Salesforce, etc..

    – Integration of Zendesk and Chargebee

    Integration of Zendesk and Chargebee is possible through Zapier. This integration makes it easier for businesses to manage their customer support and billing operations in one place. It also lets you take advantage of the benefits offered by both Zendesk and Chargebee in order to provide better customer service experience to your customers. In this integration, the fplowing processes are integrated:

    When a customer submits a ticket in Zendesk, the ticket data will be automatically added to your Chargebee account. You can use this data to create a new charge or update an existing charge or payment. When a new charge is created or an existing charge is updated/edited, the changes will also be reflected in your Zendesk account. You can fplow the steps below to integrate Zendesk and Chargebee. Create an account on Zapier. Login to your Chargebee account and go to Settings > Integrations. Click “Add Integration” button and select “Zapier” from the list of integrations. On Zapier, you will be asked to login using your existing Zendesk credentials. Now, choose which actions you want to perform when a new ticket is added to Zendesk. An email notification should be sent whenever a new ticket is added to Zendesk. A new charge should be created in Chargebee whenever a new ticket is added to Zendesk. An existing charge should be updated/edited in Chargebee whenever a new ticket is added to Zendesk. An existing charge should be deleted in Chargebee whenever a new ticket is added to Zendesk. Once you have chosen the actions to perform, click “Continue” button on Zapier, then click “Create Zap” on Chargebee page. Finally, click “Save” button on Chargebee page. Now, every time a new ticket is added to Zendesk, the item selected above will be performed in your Chargebee account automatically. Similarly, when a charge is created/updated/deleted in Chargebee, the details of the corresponding ticket will be reflected in your Zendesk account automatically. You don’t need to manually add details of the charges created/updated/deleted in Chargebee in your Zendesk account because whenever there are changes made in Chargebee, updates will also be reflected in your Zendesk account automatically. If you later find that any of these actions are not required, you can remove them from your Zap by clicking “Remove Step” button on Zapier. For example, if you want to remove sending an email notification whenever a new ticket is added in Zendesk, click “Remove Step” button on Zapier, then click “Remove step” button on Chargebee page, and finally click “Save” button on Chargebee page. Similarly, if you want to remove updating an existing charge whenever a new ticket is added in Zendesk, click “Remove Step” button on Zapier, then click “Remove step” button on Chargebee page, and finally click “Save” button on Chargebee page. You can edit/update any step by clicking “Edit Step” button on Zapier or on Chargebee page. Note. If you want to edit/update more than one step at a time, first select all steps that need editing/updating by clicking “Select steps” button on Zapier or on Chargebee page and then click “Edit Step” button or click “Remove Step” button as required. On Zapier page, once you have created your first integration between Zendesk and Chargebee, you will see all your Zaps appear under the name “Zapier” as shown below. Each Zap has its own menu where you can view the details of each Zap separately or view all the steps of all your Zaps at once as shown below. On each step of each Zap on Zapier page, you will see a detailed description of what happens when this step is triggered as shown below. Note. In case you want

    The process to integrate Zendesk and Chargebee may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.