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Integrate Zendesk with Canny

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Canny

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Canny

Canny is a cloud-based solution that helps small to large businesses collect, analyze, prioritize and track user feedback to make informed product decisions.

Canny Integrations

Best Zendesk and Canny Integrations

  • Zendesk Integration Canny Integration

    Zendesk + Canny

    Change Post Status in Canny when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Canny Integration Change Post Status
  • Zendesk Integration Canny Integration

    Zendesk + Canny

    Change Post Status in Canny when New Group is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Group
     
    Then do this...
    Canny Integration Change Post Status
  • Zendesk Integration Canny Integration

    Zendesk + Canny

    Change Post Status in Canny when New Organization is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Organization
     
    Then do this...
    Canny Integration Change Post Status
  • Zendesk Integration Canny Integration

    Zendesk + Canny

    Change Post Status in Canny when New Ticket is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Ticket
     
    Then do this...
    Canny Integration Change Post Status
  • Zendesk Integration Canny Integration

    Zendesk + Canny

    Change Post Status in Canny when Updated Ticket is added to Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration Updated Ticket
     
    Then do this...
    Canny Integration Change Post Status
  • Zendesk Integration {{item.actionAppName}} Integration

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zendesk + Canny in easier way

It's easy to connect Zendesk + Canny without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Comment

    Triggers when a new comment is created.

  • New Post

    Triggers when a new post is created.

  • New Vote

    Triggers when a new vote is created.

  • Post Status Change

    Triggers when a post's status is changed.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Change Post Status

    Changes a post's status.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zendesk & Canny Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Canny as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Canny.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Canny

In this article, I will be discussing the relationship between Canny and Zendesk. I will talk about how they cooperate, how they started working together, and why they work together. Since both companies are leaders in their respective fields, I believe that they can get a lot of benefits from each other.

Body

  • Integration of Canny and Zendesk
  • Canny and Zendesk have an integration that allows users to create a ticket and assign it to a specific agent, who then gets notified of the request by email. If the agent takes some time to reply, Canny will continue tracking the ticket over time. This ensures that the ticket is not forgotten and no details are left out. Once the agent replies to the ticket, the ticket is closed. The integration also allows for multiple agents to respond to a single ticket. The integration also deals with escalations. With Canny and Zendesk, there is no need for other third party applications or for the users to switch to another application to create a ticket or close it. It’s all done on one platform. This saves time and money for both parties.

    Benefits of Integration of Zendesk and Canny

    Canny has been developed as a product that is used to create reports and track tickets. Zendesk has also been built as a product that helps companies communicate with customers through tickets and other tops, but Canny integrates all of these features into one platform. Users don’t need to leave the application in order to create a ticket or check on the status of their issues. Also, Canny provides feedback and analytics on various aspects of customer service, including response times and respution rates. These metrics help Zendesk improve its services and can be used by clients to measure their performance.

    Conclusion

    Zendesk integrated with Canny in 2015; since then, both companies have enjoyed an excellent working relationship that provides value for both parties and makes customer service more efficient for companies using them. The integration will allow for greater cplaboration in the future and will bring new opportunities for both companies to innovate.

    The process to integrate Zendesk and Canny may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.