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Integrate Zendesk with Box

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Box

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Box

Box is a cloud-based file storage and sharing service that offers simple cloud storage and collaboration options to consumers and businesses.

Box Integrations

Best ways to Integrate Zendesk + Box

  • Zendesk Integration Box Integration

    Zendesk + Box

    Add Comment to File in Box when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Box Integration Add Comment to File
  • Zendesk Integration Box Integration

    Zendesk + Box

    Move Or Copy File in Box when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Box Integration Move Or Copy File
  • Zendesk Integration Box Integration

    Zendesk + Box

    Add Task to File in Box when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Box Integration Add Task to File
  • Zendesk Integration Box Integration

    Zendesk + Box

    Create Folder to Box from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Box Integration Create Folder
  • Zendesk Integration Box Integration

    Zendesk + Box

    Add User as Collaborator in Box when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Box Integration Add User as Collaborator
  • Zendesk Integration {{item.actionAppName}} Integration

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zendesk + Box in easier way

It's easy to connect Zendesk + Box without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Event

    Triggered when a new event is performed (this is the activity stream).

  • New Folder

    Triggered when you add a new folder.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Add Comment to File

    Adds a comment to a file.

  • Add Task to File

    Adds a task to a file.

  • Add User as Collaborator

    Adds an individual user as a collaborator on a folder.

  • Create Folder

    Creates a brand new folder at the path you specify.

  • Move Or Copy File

    Moves or copies a file from one folder to another.

  • Upload File

    Upload a file to specific folder.

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How Zendesk & Box Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Box as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Box.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Box

Zendesk

Zendesk is a customer service software that helps companies to easily respond to customer inquiries and spve problems. Zendesk offers a wide range of features to support the customer service teams in their day-to-day operations, including email, phone, and chat.

Zendesk can be used to provide customer service for many different kinds of businesses and organizations, including small business, large enterprise and government agencies.

Box

Box is an online file sharing and cloud content management service. It provides users with tops to edit and share files online, on mobile devices and with social networks. The company was founded by Aaron Levie in 2005. Box is headquartered in Los Altos, California. Box has more than 100 employees and over 500 customers around the world.

Integration of Zendesk and Box

Integration of Zendesk and Box helps the customer service teams to improve the efficiency in the daily work.

Benefits of Integration of Zendesk and Box

The benefits of integration of Zendesk and Box are as fplows:

(1. More efficient work between Zendesk and Box Teams

With integration of Zendesk and Box, the customer service teams can save time when working between the two platforms. When answering customers’ questions, they can directly reply from Zendesk to the comments in Box. Also, they no longer need to create new tickets in Zendesk in order to reply to customers’ post on Facebook. This makes their daily work more efficient.

(2. Better customer experience

Integration of Zendesk and Box enables Zendesk to automatically post replies to customers’ comments on Facebook. When customers receive replies to their questions, they are likely to be happy with this feature. This will improve the customer experience of your company’s products or services. Some customers might also leave positive feedback on your products after receiving good service from your company.

In conclusion, integration of Zendesk and Box improves the efficiency of customer service team’s work in their daily operations. It also provides better customer experience for your company’s products or services.

The process to integrate Zendesk and Box may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.