Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Box is a cloud-based file storage and sharing service that offers simple cloud storage and collaboration options to consumers and businesses.Box Integrations
Zendesk + BoxAdd User as Collaborator in Box when New User is created in Zendesk Read More...
It's easy to connect Zendesk + Box without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggered when a new event is performed (this is the activity stream).
Triggered when you add a new folder.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Adds a comment to a file.
Adds a task to a file.
Adds an individual user as a collaborator on a folder.
Creates a brand new folder at the path you specify.
Moves or copies a file from one folder to another.
Upload a file to specific folder.
Zendesk is a customer service software that helps companies to easily respond to customer inquiries and spve problems. Zendesk offers a wide range of features to support the customer service teams in their day-to-day operations, including email, phone, and chat.
Zendesk can be used to provide customer service for many different kinds of businesses and organizations, including small business, large enterprise and government agencies.
Box is an online file sharing and cloud content management service. It provides users with tops to edit and share files online, on mobile devices and with social networks. The company was founded by Aaron Levie in 2005. Box is headquartered in Los Altos, California. Box has more than 100 employees and over 500 customers around the world.
Integration of Zendesk and Box helps the customer service teams to improve the efficiency in the daily work.
The benefits of integration of Zendesk and Box are as fplows:
(1. More efficient work between Zendesk and Box Teams
With integration of Zendesk and Box, the customer service teams can save time when working between the two platforms. When answering customers’ questions, they can directly reply from Zendesk to the comments in Box. Also, they no longer need to create new tickets in Zendesk in order to reply to customers’ post on Facebook. This makes their daily work more efficient.
(2. Better customer experience
Integration of Zendesk and Box enables Zendesk to automatically post replies to customers’ comments on Facebook. When customers receive replies to their questions, they are likely to be happy with this feature. This will improve the customer experience of your company’s products or services. Some customers might also leave positive feedback on your products after receiving good service from your company.
In conclusion, integration of Zendesk and Box improves the efficiency of customer service team’s work in their daily operations. It also provides better customer experience for your company’s products or services.
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