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Zendesk + Basecamp 2 Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Basecamp 2

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Basecamp 2

Basecamp 2 lets you manage your projects all on one page, is super fast, and keeps you up to date in real-time.

Basecamp 2 Integrations

Best ways to Integrate Zendesk + Basecamp 2

  • Zendesk Zendesk

    Basecamp 2 + Zendesk

    Create Ticket from Zendesk from Global Activity to Basecamp 2 Read More...
    Close
    When this happens...
    Zendesk Global Activity
     
    Then do this...
    Zendesk Create Ticket
  • Zendesk Zendesk

    Basecamp 2 + Zendesk

    Update User in Zendesk when Global Activity is added to Basecamp 2 Read More...
    Close
    When this happens...
    Zendesk Global Activity
     
    Then do this...
    Zendesk Update User
  • Zendesk Zendesk

    Basecamp 2 + Zendesk

    Create User from Zendesk from Global Activity to Basecamp 2 Read More...
    Close
    When this happens...
    Zendesk Global Activity
     
    Then do this...
    Zendesk Create User
  • Zendesk Zendesk

    Basecamp 2 + Zendesk

    Create Organization from Zendesk from Global Activity to Basecamp 2 Read More...
    Close
    When this happens...
    Zendesk Global Activity
     
    Then do this...
    Zendesk Create Organization
  • Zendesk Zendesk

    Basecamp 2 + Zendesk

    Update Ticket in Zendesk when Global Activity is added to Basecamp 2 Read More...
    Close
    When this happens...
    Zendesk Global Activity
     
    Then do this...
    Zendesk Update Ticket
  • Zendesk {{item.actionAppName}}

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Zendesk + Basecamp 2 in easier way

It's easy to connect Zendesk + Basecamp 2 without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • Global Activity

    Triggers when anything across any project happens. Use a filter step with this!

  • New Activity

    Triggers when something happens inside of Basecamp project. This trigger will give you a brief overview of the event that happened.

  • New Calendar Event on a Calendar

    Triggers when a new event is added to a calendar.

  • New File

    Triggers when a new file is added to a project.

  • New People

    Triggers when a new person is available in the account.

  • New Project

    Triggers when a new project is created.

  • New Text Document

    Triggers when a new text document is added to a project.

  • New Todo Item

    Triggers when a new todo is added to a todo list.

  • New Todo List

    Triggers when a new todo list is added.

  • New Topic

    Triggers when a new topic is added (A new message is a topic, and the first comment on Calendar Events, Uploads, and Todos are topics).

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How Zendesk & Basecamp 2 Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Basecamp 2 as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Basecamp 2.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Basecamp 2

Zendesk is a cloud based customer support software. It is used by more than 40,000 companies all over the world. Zendesk has an open API which can be integrated with various other tops, and Basecamp 2 is one of them. Basecamp 2 is also a cloud based project management software. For example, Basecamp 2 can integrate with Twitter, GitHub, MailChimp, etc. In this article, I am going to discuss the integration of Zendesk and Basecamp 2 for a better user experience.

Integration of Zendesk and Basecamp 2 results in better user experience for the end user as well as the administrator. For example, the administrator creates a ticket on Zendesk for a particular issue which needs to be managed on Basecamp 2. The end user gets notified from Zendesk about the ticket that he/she needs to manage on Basecamp 2. The end user can easily find out what is the status of the ticket by navigating through Zendesk and Basecamp 2 without leaving either top. As a result, the end user does not need to constantly check each top separately to know the status of his/her ticket. Therefore, the end-user experience is improved. Also, if there are multiple tickets associated with a particular issue, the end user sees all the related tickets on Zendesk. He/she can work on them from Zendesk itself. This helps in improving the efficiency of the end-user as he/she does not need to visit multiple tops to manage a single task.

Similarly, as an administrator, if an end user creates a ticket in Zendesk for a particular issue that needs to be handled on Basecamp 2, the administrator can assign someone from his/her team to it while creating the ticket in Zendesk. Then, he/she can track the progress of the task from either Zendesk or Basecamp 2 without leaving either top. This helps in improving the efficiency of the administrator as well.

In conclusion, integration of Zendesk and Basecamp 2 results in better user experience for both users as well as administrators. For example, customers receive timely feedback from their customer support teams as well as administrators can assign tasks to their team members while handling customer requests from within either top without leaving either one of them.

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The process to integrate Zendesk and Basecamp 2 may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.