Integrate Zendesk with Amazon SNS

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Amazon SNS

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Amazon SNS

The Amazon SNS platform (SNS) is a web service that enables you to send an SMS or a text-enabled mobile push notification to targeted subscribers.

Amazon SNS Integrations

Best Zendesk and Amazon SNS Integrations

  • Zendesk Integration Amazon SNS Integration

    Zendesk + Amazon SNS

    Create Message to Amazon SNS from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Amazon SNS Integration Create Message
  • Zendesk Integration Amazon SNS Integration

    Zendesk + Amazon SNS

    Create Topic to Amazon SNS from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Amazon SNS Integration Create Topic
  • Zendesk Integration Amazon SNS Integration

    Zendesk + Amazon SNS

    Create Message to Amazon SNS from New Group in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Group
     
    Then do this...
    Amazon SNS Integration Create Message
  • Zendesk Integration Amazon SNS Integration

    Zendesk + Amazon SNS

    Create Topic to Amazon SNS from New Group in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Group
     
    Then do this...
    Amazon SNS Integration Create Topic
  • Zendesk Integration Amazon SNS Integration

    Zendesk + Amazon SNS

    Create Message to Amazon SNS from New Organization in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Organization
     
    Then do this...
    Amazon SNS Integration Create Message
  • Zendesk Integration {{item.actionAppName}} Integration

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zendesk + Amazon SNS in easier way

It's easy to connect Zendesk + Amazon SNS without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Subscription

    Triggers when you add a new subscription.

  • New Topic

    Triggers when you add a new topic.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Message

    Create a new message.

  • Create Topic

    Create a new topic.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zendesk & Amazon SNS Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Amazon SNS as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Amazon SNS.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Amazon SNS

Zendesk?

Zendesk is a cloud-based customer support software. It provides a superior customer service to its customers through the help of its excellent features and easy to use interface. The main features of Zendesk are:

  • Powerful self-service. self-service options like FAQs, knowledge base, chat, etc. help the customers to spve their problems themselves without bothering the customer service executives.
  • Mobile app support. Zendesk has an application for both iOS and Android which allow the consumers to communicate with the customer service executives.
  • Ticket management. ticket management helps the customer service executives to track all their tickets and easily find out the sputions for those tickets.
  • Real-time analytics. the real-time analytics feature of Zendesk helps to get more insights about the performance of the company. The customer service executives can easily identify the areas where they need improvement and accordingly improve the performance of the company.

Amazon SNS is a notification system which allows users to send messages to other users who have subscribed to the same message. The Amazon SNS provides a simple interface through which one can create different kinds of notifications. The different kinds of notifications created by Amazon SNS are:

  • Simple Notification Service (SNS. – It allows users to simply subscribe or unsubscribe from notifications through email or mobile apps.
  • Email/Mobile Push Notifications – These notifications are sent as email or mobile push notifications. Users can get the latest updates about the notifications they have subscribed.
  • HTTP/S Notifications – This notification is similar to Simple Notification Service but it sends data in an HTTP/S POST request to provide a secure connection between clients and SNS.
  • Publish/Subscribe Notifications – In this notification, new subscribers are automatically notified when a new notification is published. Also, if a new subscriber subscribes to the same notification, then all other subscribers will receive that notification.

  • Integration of Zendesk and Amazon SNS:
  • Integrating Zendesk and Amazon SNS is very easy. All you have to do is create an AWS account and then create an SNS topic by going to ‘Topics’ and then clicking on ‘Create Topic’. After creating a topic, click on ‘Subscriptions’ and create subscriptions for your user groups. The subscription should be limited to only the groups you want to send notifications to. After that, go to ‘Notification Delivery’ and select Amazon SNS as your delivery method. For sending notifications, you need to configure each user with either an email address or a phone number along with their username so that these notifications can be delivered to them.

  • Benefits of Integration of Zendesk and Amazon SNS:
  • The most obvious benefit of integrating Zendesk and Amazon SNS is that you can send notifications to different people in various departments of your company using Amazon SNS rather than having separate notifications for different departments or sending emails to everyone individually. Another benefit is that if someone unsubscribes from receiving notifications, another user can subscribe to them using Amazon SNS without any problem. This avoids unnecessary spamming of emails and makes sure that you reach out only to real people who really want to receive notifications from you. The last but not least benefit of integrating Zendesk and Amazon SNS is that you can develop a better communication channel between your employees and increase employee satisfaction at work.

    The process to integrate Zendesk and Amazon SNS may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.