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Integrate Zendesk with Aircall

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Aircall

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Aircall

Aircall is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular productivity and helpdesk tools. Aircall was built to make phone support easy to manage – accessible, transparent, and collaborative.

Aircall Integrations

Best ways to Integrate Zendesk + Aircall

  • Zendesk Integration Zendesk Integration

    Aircall + Zendesk

    Create Ticket from Zendesk from Call Created to Aircall Read More...
    Close
    When this happens...
    Zendesk Integration Call Created
     
    Then do this...
    Zendesk Integration Create Ticket
  • Zendesk Integration Zendesk Integration

    Aircall + Zendesk

    Update User in Zendesk when Call Created is added to Aircall Read More...
    Close
    When this happens...
    Zendesk Integration Call Created
     
    Then do this...
    Zendesk Integration Update User
  • Zendesk Integration Zendesk Integration

    Aircall + Zendesk

    Create User from Zendesk from Call Created to Aircall Read More...
    Close
    When this happens...
    Zendesk Integration Call Created
     
    Then do this...
    Zendesk Integration Create User
  • Zendesk Integration Zendesk Integration

    Aircall + Zendesk

    Create Organization from Zendesk from Call Created to Aircall Read More...
    Close
    When this happens...
    Zendesk Integration Call Created
     
    Then do this...
    Zendesk Integration Create Organization
  • Zendesk Integration Zendesk Integration

    Aircall + Zendesk

    Update Ticket in Zendesk when Call Created is added to Aircall Read More...
    Close
    When this happens...
    Zendesk Integration Call Created
     
    Then do this...
    Zendesk Integration Update Ticket
  • Zendesk Integration {{item.actionAppName}} Integration

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zendesk + Aircall in easier way

It's easy to connect Zendesk + Aircall without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • Call Agent Declined

    Triggers when an agent declined a call.

  • Call Answered

    Triggers when a call is answered in Aircall.

  • Call Archived

    Triggers when a call is archived in Aircall.

  • Call Assigned

    Triggers when a call is assigned in Aircall.

  • Call Commented

    Triggers when a call is commented in Aircall.

  • Call Created

    Triggers when a call is started in Aircall.

  • Call Ended

    Triggers when a call is ended in Aircall.

  • Call Hungup

    Triggers when a call is hangup in Aircall.

  • Call Ringing On Agent

    Triggers when a call started ringing on agent in Aircall.

  • Call Tagged

    Triggers when a call is tagged.

  • Call Transfered

    Triggers when a call is transfered.

  • Call Untagged

    Triggers when a call is untagged in Aircall.

  • Contact Created

    Trigger when a contact is created in Aircall.

  • Contact Deleted

    Triggers when a contact is deleted in Aircall.

  • Contact Updated

    Trigger when a contact is updated in Aircall.

  • Number Closed

    Triggers when a number is closed in Aircall.

  • Number Created

    Triggers when a number is created in Aircall.

  • Number Deleted

    Triggers when a number is deleted in Aircall.

  • Number Opened

    Triggers when a number is opened in Aircall.

  • User Connected

    Triggers when a user is connected in Aircall.

  • User Created

    Triggers when a user is created in Aircall.

  • User Deleted

    Triggers when a user is deleted in Aircall.

  • User Disconnected

    Triggers when a user is disconnected in Aircall.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zendesk & Aircall Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Aircall as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Aircall.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.