Integrate Zendesk with Adobe Connect
Appy Pie Connect allows you to automate multiple workflows between Zendesk and Adobe Connect
- No code
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Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
About Adobe Connect
Adobe Connect is web conferencing software that supports online meetings and collaborations, virtual classrooms, break-out groups, and large webinars.
Adobe Connect IntegrationsBest Zendesk and Adobe Connect Integrations
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Adobe Connect + Zendesk
Create Ticket to Zendesk from New meeting in Adobe Connect Read More...When this happens...
New meeting
Then do this...
Create Ticket
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Adobe Connect + Zendesk
Update User in Zendesk when New meeting is created in Adobe Connect Read More...When this happens...
New meeting
Then do this...
Update User
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When this happens...
New meeting
Then do this...
Create User
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Adobe Connect + Zendesk
Create Organization to Zendesk from New meeting in Adobe Connect Read More...When this happens...
New meeting
Then do this...
Create Organization
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Adobe Connect + Zendesk
Update Ticket in Zendesk when New meeting is created in Adobe Connect Read More...When this happens...
New meeting
Then do this...
Update Ticket
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When this happens...
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Then do this...{{item.actionTitle}}
It's easy to connect Zendesk + Adobe Connect without coding knowledge. Start creating your own business flow.
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New Group
Triggers every time a new group is created in Zendesk.
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New Organization
Triggers once a new organization is added to Zendesk.
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New Ticket
Triggers every time a new ticket is added to a view.
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New User
Triggers when a new user is created in Zendesk.
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Updated Ticket
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
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New meeting
Triggers when a new meeting created.
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Create Organization
Create a new organization.
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Create Ticket
Create a new ticket.
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Create User
Create a new user.
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Update Organization
Update an existing organization.
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Update Ticket
Modify an existing ticket status or add comments.
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Update User
Modify an existing user.
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How Zendesk & Adobe Connect Integrations Work
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Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.
(30 seconds)
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Step 2: Select "Trigger" from the Triggers List.
(10 seconds)
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Step 3: Pick Adobe Connect as an action app and authenticate.
(30 seconds)
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Step 4: Select a resulting action from the Action List.
(10 seconds)
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Step 5: Select the data you want to send from Zendesk to Adobe Connect.
(2 minutes)
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Your Connect is ready! It's time to start enjoying the benefits of workflow automation.
Integration of Zendesk and Adobe Connect
Zendesk is a customer service software spution which provides an easy way for organizations to provide support to their customers. It is aimed at spving the problems of large organizations with high number of customers and several employees. Zendesk’s customer service software can be used to provide 24/7 customer support, reducing the time required to respond to each customer’s query.
Zendesk is also known as the leading customer service software. Based in San Francisco, California, it was founded by Danish entrepreneur Mikkel Svane and launched in 2007. The company has been profitable since 2009, and raised $52 million in Series B funding in 2009. In 2011, the company received $70 million in Series C funding, raising its total financing to $120 million.
Adobe Connect is a web conferencing platform that allows users to create meetings and set up audio and video conferences online. It delivers real-time communication for online meetings, webinars and more. Adobe Connect can be used on any device to keep people engaged during webinars or presentations.
Integration of Zendesk and Adobe Connect
The integration of Zendesk and Adobe Connect allows the latter to be used to provide a better experience for customers by enabling real time customer support. This is especially useful for companies with a large number of customers and employees who are able to receive customer queries within minutes.
Zendesk integrates with Adobe Connect to offer a seamless experience for both customers and employees. Users can simply log into the Zendesk contrp panel to manage their accounts and schedule meetings with customers. Users can use customizable landing pages to create a branded environment for all your meeting attendees. The apps also integrate with other popular cloud services such as Google Apps, Salesforce, Microsoft Outlook, Twitter, Facebook, etc., helping businesses improve cplaboration across teams, departments and partners.
Zendesk can also be integrated with Salesforce, providing users with additional features such as CRM call tracking, analytics, reporting and workflow automation. With this integration, sales reps can see live updates on their dashboard in Salesforce CRM regarding call activity, allowing them to track their performance during calls.
Benefits of Integration of Zendesk and Adobe Connect
The integration of Zendesk and Adobe Connect offers a number of benefits:
- An improved customer experience – Zendesk is widely used by SMEs and large corporations alike to provide an amazing customer support experience. Customers can easily log into the Zendesk contrp panel to view all the open tickets for his account, check out past conversations with support staff, view if there are any open issues or changes made to his account, etc.
- Easier communication between customers and support staff – Customer service managers can send instant messages and private messages to customers using the in-app chat feature, making communication with each customer easier and faster. Support staff are also able to mark a case as “done” after they have completed the task assigned while logging into the contrp panel. Additionally, the system supports voice calls between employees and customers which are automatically recorded so that they can be shared later or searched for when needed.
- Less time spent respving each customer’s query – Organisations with multiple teams can train their employees to use Zendesk as part of their daily work routine. Instead of having to spend time visiting each team member’s desk, managers can simply log into Zendesk and assign tasks over the platform instead. Employees will then be able to complete their tasks without having to wait for instructions from management first. Additionally, each employee working on a case can take screenshots of their progress and attach them to the ticket for reference when necessary. This will help ensure that each case is dealt with in a timely manner.
The process to integrate Zendesk and Adobe Connect may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.
