Zendesk is the leading cloud-based help desk support tool used by thousands of businesses around the world. It enables businesses to build better relationships with customers.
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Nurture leads, convert them to deals, retain customers, and build & grow your brand by integrating your Zendesk with Marketo, ActiveCampaign, MailChimp, Gmail, Asana, JotForm, Slack, Google Calendar, Zoho CRM, Twitter, Shopify, and other third-party apps with Appy Pie Connect. Zendesk with Appy Pie Connect can help you to manage your customer queries across email, chat, phone, social media, community posts, and reviews from one interface. This Zendesk integration is aimed to give you the customer information, including user and organization details such as tags, ticket activity, and contact, right next to a ticket. With more context around the customer, your support agents can provide a more tailored response. Resolving customer queries and complaints contributes to customer loyalty and confidence.
Managing support across various channels can be difficult especially when you run your customer support with limited employees. When you take even a bit longer to resolve your customer queries that can create accountability problems and can make your customer feel undervalued. And, resolving customer queries as quickly as possible is a cornerstone of good customer service If you want to make your customer service more efficient and quick, you need to align all of your customer support tools to get customer queries and request in one place. Use Appy Pie Connect and easily manage your users, enhance your team's productivity, and create seamless integrations. Our Zendesk integrations can make your customer support more efficient, and streamlined. Appy Pie Connect’s Zendesk integrations will add value to your customer services while allowing you to manage all customer queries in one place.
Appy Pie Connect brings together Triggers (like "New Form Entry") and Actions (like "Create Ticket") to complete an action in one app whenever a trigger occurs in another. This phenomenon is called “Connect” and these Connects help you automate repetitive tasks saving you the trouble of doing them manually.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Searches an existing ticket.
To integrate the Zendesk app at Appy Pie Connect, search and select the app from the app directory. Choose the service required and click the Continue button to move ahead with the integration.
Click the Connect an Account button and a pop-up will ask you to enter the Account, Email Address, and API Token for your registered Zendesk account. Click the Yes, Continue button after providing the correct details to Connect.
Connect will ask to reconfirm the Zendesk account click the Continue button to confirm the account integrated..
I am having trouble with the authentication of the Zendesk Account.
This may be happening in case the account provided isn’t an admin account in the Zendesk. Make sure that you connect the correct Zendesk account that has admin rights for work.
Another reason might be that the API accesses may have been disabled in Zendesk. Check API Channel Settings under Channel>>API and enable the API.
The date is not valid - Error
Zendesk works in ISO format: “2020-07-20”. There are two solutions in this regards:
I hadn’t added Custom Fields in Zendesk but they are triggering my New Ticket in Connect.
This might be happening due to Zendesk Triggers, check out the impact of Business rules for triggers that immediately be working after New Trigger events. There can be some conditions where custom fields might be playing their part.
Some of the tags that I didn’t select are being added with New Ticket.
Automatic Ticket Tagging might be enabled in your account for the extra tags, please check the details.
404 Error: While searching for New Sample with New Ticket Trigger
It may occur if the selected View selected in any option is no longer operational. Kindly create a new View or reselect the View before running the Connect.
I am unable to find any ticket using Search Query
Zendesk search query works on an exact match of the description thus, this might be the reason. Try using an exact match rather than a partial word search.