Zendesk Integrations

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

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How to Integrate Zendesk with Appy Pie Connect

Follow these steps to Integrate Zendesk:

  1. Go to Appy Pie Connect

  2. Create an account or login if you already have an account

  3. Search for the Zendesk App in the App directory

  4. Select a trigger event from the list

  5. Click on ‘Connect an Account’ and enter Zendesk account API key

  6. Your Zendesk app is now ready to integrate hundreds of apps supported on Appy pie Connect.

Best Zendesk Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets
    When this happens...
    Zendesk New Ticket
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets
    When this happens...
    Zendesk New Ticket
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

    Zendesk + {{item.actionAppName}}

    {{item.message}}
    When this happens...
    Zendesk {{item.triggerTitle}}
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}

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Zendesk Integration Details

Nurture leads, convert them to deals, retain customers, and build & grow your brand by integrating your Zendesk with Marketo, ActiveCampaign, MailChimp, Gmail, Asana, JotForm, Slack, Google Calendar, Zoho CRM, Twitter, Shopify, and other third-party apps with Appy Pie Connect. Zendesk with Appy Pie Connect can help you to manage your customer queries across email, chat, phone, social media, community posts, and reviews from one interface. This Zendesk integration is aimed to give you the customer information, including user and organization details such as tags, ticket activity, and contact, right next to a ticket. With more context around the customer, your support agents can provide a more tailored response. Resolving customer queries and complaints contributes to customer loyalty and confidence.

Managing support across various channels can be difficult especially when you run your customer support with limited employees. When you take even a bit longer to resolve your customer queries that can create accountability problems and can make your customer feel undervalued. And, resolving customer queries as quickly as possible is a cornerstone of good customer service If you want to make your customer service more efficient and quick, you need to align all of your customer support tools to get customer queries and request in one place. Use Appy Pie Connect and easily manage your users, enhance your team's productivity, and create seamless integrations. Our Zendesk integrations can make your customer support more efficient, and streamlined. Appy Pie Connect’s Zendesk integrations will add value to your customer services while allowing you to manage all customer queries in one place.

Here is how you can use Zendesk with Appy Pie Connect:

  • Integrate Zendesk with ActiveCampaign and automatically create a new user in Zendesk when a contact is added in ActiveCampaign.
  • Connect Zendesk to HubSpot and improve customer service response time by creating an actionable Zendesk ticket for customer queries in your HubSpot.
  • Use Appy Pie Connect to automatically create Zendesk tickets from JotForm submissions, Typeform entries, and Twitter mentions so your support team can follow-up quickly.
  • Monitor your Zendesk without logging in. Appy Pie Connect automatically sends notifications in Slack for new Zendesk tickets.
  • Zendesk and Slack integration: Get Slack notifications for new Zendesk tickets, or automatically create Zendesk tickets from slack messages.
  • Connect Zendesk to Google Sheets with Appy Pie Connect enables you to organize all your Zendesk tickets to a Google Spreadsheet automatically.
  • Integrate Zendesk with Gmail and get notified of new Zendesk tickets so you can take immediate action. You can also convert new Gmail messages to Zendesk tickets. This Zendesk-Gmail integration will improve customer service like never before.
  • Integrate Zendesk with Trello and automatically create Trello cards from new Zendesk tickets. This Zendesk-Trello integration can be used for customer queries related to product or development teams.

Appy Pie Connect brings together Triggers (like "New Form Entry") and Actions (like "Create Ticket") to complete an action in one app whenever a trigger occurs in another. This phenomenon is called “Connect” and these Connects help you automate repetitive tasks saving you the trouble of doing them manually.

Here is a list of Zendesk Triggers and Actions

Step By Step Zendesk Integration Guide

  1. To integrate the Zendesk app at Appy Pie Connect, search and select the app from the app directory. Choose the service required and click the Continue button to move ahead with the integration.

  2. Click the Connect an Account button and a pop-up will ask you to enter the Account, Email Address, and API Token for your registered Zendesk account. Click the Yes, Continue button after providing the correct details to Connect.

  3. Connect will ask to reconfirm the Zendesk account click the Continue button to confirm the account integrated..

Common Issues With Zendesk At Appy Pie Connect

I am having trouble with the authentication of the Zendesk Account.

This may be happening in case the account provided isn’t an admin account in the Zendesk. Make sure that you connect the correct Zendesk account that has admin rights for work.

Another reason might be that the API accesses may have been disabled in Zendesk. Check API Channel Settings under Channel>>API and enable the API.

The date is not valid - Error

Zendesk works in ISO format: “2020-07-20”. There are two solutions in this regards:

  1. If you are using a trigger app from where the date data had to be fetched, you can change its format.
  2. To change the date format you can also use the “Formatter by Connect” app to convert the date format at Connect after the trigger event.

I hadn’t added Custom Fields in Zendesk but they are triggering my New Ticket in Connect.

This might be happening due to Zendesk Triggers, check out the impact of Business rules for triggers that immediately be working after New Trigger events. There can be some conditions where custom fields might be playing their part.

Some of the tags that I didn’t select are being added with New Ticket.

Automatic Ticket Tagging might be enabled in your account for the extra tags, please check the details.

404 Error: While searching for New Sample with New Ticket Trigger

It may occur if the selected View selected in any option is no longer operational. Kindly create a new View or reselect the View before running the Connect.

I am unable to find any ticket using Search Query

Zendesk search query works on an exact match of the description thus, this might be the reason. Try using an exact match rather than a partial word search.

Page reviewed by: Abhinav Girdhar | Last Updated on April 18, 2022 12:10 pm

Top Zendesk Integration Frequently Asked Questions

  • Zendesk CRM is an online customer relationship management platform that helps you to organize data and customer interactions in one place. Zendesk easily integrates with other third-party apps without any coding.

  • Here is a list of the best Zendesk Integrations:

    • Zendesk + Facebook Lead Ads Integration
    • Zendesk + ActiveCampaign Integration
    • Zendesk + Google Sheets Integration
    • Zendesk + HubSpot Integration
    • Zendesk + Pipedrive Integration
    • Zendesk + LiveAgent Integration
    • Zendesk + Slack Integration
    • Zendesk + Shopify Integration
  • Here is how you can integrate Zendesk with Appy Pie Connect:

    • Go to Appy Pie Connect
    • Create an account or login if you already have an account
    • Search for the Zendesk app from the App directory
    • Choose a Trigger
    • Click on ‘Connect an Account’ to authenticate your Zendesk account
    • Now your Zendesk app can send and receive information from other services you use.

  • Yes, Zendesk seamlessly integrates with Shopify so you can manage all your customers' support inquiries in one place. The Zendesk integration with Shopify allows you to create tickets, edit, view, and comment on existing tickets, and close tickets right from your Shopify dashboard.

  • Yes. Zendesk easily integrates with JIRA without any coding or development knowledge. With Zendesk-JIRA integration you can see and resolve your JIRA issues right from your Zendesk account.

  • Yes, Zendesk seamlessly integrates with Google Sheets helping you to automatically import data from Zendesk to your spreadsheet. To get started, you'll need to connect your Zendesk account to Appy Pie Connect.