Zendesk Integrations & Workflow Automations using AI

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Customer Service Contacts

  • mail

    Zendesk Email Support

  • chat

    Zendesk Live Chat Support

  • support_agent

    Zendesk Call Center Support

    1 (415) 418-7506

  • live_help

    Zendesk Knowledge Base

  • forum

    Zendesk Forum


Social Media Support Contacts

Legal Contacts

  • fact_check

    Zendesk Terms & Conditions

  • lock

    Zendesk Privacy Policy

  • verified_user

    Zendesk Security Policy

  • security

    Zendesk GDPR

Other Links

Zendesk Alternatives

Looking for the Zendesk Alternatives? Here is the list of top Zendesk Alternatives

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Here is a list of Zendesk Triggers and Actions

How to Integrate Zendesk with Appy Pie Connect

Follow these steps to Integrate Zendesk:

  1. Go to Appy Pie Connect

  2. Create an account or login if you already have an account

  3. Search for the Zendesk App in the App directory

  4. Select a trigger event from the list

  5. Click on ‘Connect an Account’ and enter Zendesk account API key

  6. Your Zendesk app is now ready to integrate hundreds of apps supported on Appy pie Connect.

Details of Zendesk Integrations using Appy Pie Connect

Zendesk Integrations using Appy Pie Connect

Want to take your Zendesk customer support to the next level? Appy Pie Connect can help you seamlessly integrate Zendesk with hundreds of other business tools and unlock a world of possibilities. From automating repetitive tasks to providing a more personalized customer experience, Appy Pie Connect allows you to streamline your support operations and collaborate more effectively.

With Appy Pie Connect, you can easily connect Zendesk to popular apps like Salesforce, Google Sheets, Trello, Facebook, HubSpot, Asana, Shopify, and more. This allows you to automate workflows, gather insights, and create custom integrations that meet the unique needs of your business. And with our user-friendly interface, you don`t need to be a developer to set up and manage your Zendesk integrations.

Appy Pie Connect offers a simple login and authorization process to connect your Zendesk account with other business management tools. You can automate tasks such as creating tickets, sending notifications, updating customer information, and much more. With Zendesk integrations, you can improve your support operations, provide a better customer experience, and gain valuable insights into customer support trends and performance.

So why wait? Start automating your Zendesk support processes today with Appy Pie Connect!

Why Should You Use Zendesk Integrations?

Unlock the true potential of your Zendesk account with the seamless integration of Zendesk Integrations, powered by Appy Pie Connect. By connecting your Zendesk account with various business management tools, you can provide your team with unparalleled support across all their favorite apps. Want to receive timely updates from your favorite online media services right into your Zendesk account? With Zendesk Integrations, it`s just a few clicks away.

With the ability to build custom workflows and automate business operations, you can streamline your support processes and stay ahead of the competition. With thousands of third-party app integrations available, the possibilities are endless. And the best part? With Appy Pie Connect, you don`t need to be a coding expert to set it all up. Just log in to your Zendesk account and let our intuitive platform do the heavy lifting for you. So, what are you waiting for? Start exploring the limitless potential of Zendesk Integrations today!

Here are a few reasons why you should use Zendesk integrations:

Reasons to Use Zendesk IntegrationsDetails
Automate repetitive tasksIntegrating Zendesk with other tools can automate tasks such as creating tickets, updating customer information, and sending notifications. This saves time and reduces manual data entry.
Streamline workflowIntegrating Zendesk with other tools can help streamline workflow and reduce redundancies in processes.
Provide better customer supportZendesk integrations can help provide better customer support and personalized experiences, such as pulling in customer information from other systems or allowing customers to communicate through their preferred channels.
Gain valuable insightsIntegrating Zendesk with other tools can provide valuable insights into customer support trends and performance, allowing for more informed decision-making.
Improve collaboration and communicationIntegrating Zendesk with other tools can improve collaboration and communication among team members, allowing for more efficient problem-solving and task management.
Integrate with popular business management toolsZendesk integrations can integrate with popular business management tools such as Salesforce, Trello, Shopify, and HubSpot.
Save time and increase productivityAutomating tasks and streamlining workflow can save time and increase productivity.
Access a wide range of third-party app integrationsThrough Appy Pie Connect, there are many third-party app integrations available to use with Zendesk.
User-friendly interfaceNo coding experience is required to set up and manage integrations, as Appy Pie Connect has a user-friendly interface.
Stay ahead of the competitionProviding superior customer support and experience through integrations can help you stay ahead of the competition.

How to use Zendesk Integrations?

Here are the details on how to use Zendesk Integrations using Appy Pie Connect

1Go to Appy Pie Connect and click on the "Connect Now" button for Zendesk.
2Sign in to your Zendesk account and authorize the connection.
3Choose the trigger event that will start the integration process.
4Select the action event that will occur when the trigger event happens.
5Map the fields of the trigger event to the corresponding fields of the action event.
6Test the integration to make sure it works properly.
7Activate the integration to start using it.

How to Integrate Zendesk with Various Apps using Appy Pie Connect?

Appy Pie Connect offers an easy and intuitive way to integrate Zendesk with a wide range of other apps, streamlining your workflows and automating your business operations.

Here`s a more detailed breakdown of the steps involved in setting up Zendesk integrations through Appy Pie Connect:

  1. Choose Your Apps
  2. Start by selecting the app you want to connect to Zendesk from the Appy Pie Connect interface. You can choose from over 1000 apps, including popular ones like Gmail, Salesforce, HubSpot, Trello, and more.

  3. Select Your Trigger Event
  4. Next, choose the specific event in the app that will trigger the integration with Zendesk. For example, you might select "New Lead" in Salesforce or "New Email" in Gmail.

  5. Connect Your Accounts
  6. Follow the prompts to connect your Zendesk and app accounts, providing any necessary login credentials or API keys.

  7. Map Your Fields
  8. Once your accounts are connected, you can choose which data fields you want to sync between the two apps. For example, you might map the customer name and email address from a new Salesforce lead to a new Zendesk ticket.

  9. Test and Enable
  10. After mapping your fields, test the integration to ensure it`s working correctly. Then, enable the integration and start automating your workflows!

Available Zendesk Integrations

Here are a few popular Zendesk integrations using Appy Pie Connect

AppNameIntegration TypeDescription
ZendeskTwo-wayGet real-time notifications for tickets, assign tickets, and chat with customers all within Zendesk.
GmailOne-waySend emails to customers directly from Zendesk.
MailchimpOne-wayAdd Zendesk customers to Mailchimp lists and segment customers based on Zendesk data.
TrelloTwo-wayCreate Trello cards directly from Zendesk tickets and track progress.
AsanaTwo-wayCreate Asana tasks directly from Zendesk tickets and track progress.

Examples of Use Cases

Here are a few examples of use cases for Zendesk integrations:

Use CaseDescriptionPossible Zendesk Integrations
Help Desk SupportRespond to customer inquiries and resolve issues through a centralized help desk platform.Zendesk Support, Zendesk Chat, Zendesk Talk, Zendesk Guide, Zendesk Explore
Sales ManagementTrack sales opportunities and manage customer relationships to improve sales performance.Zendesk Sell, Salesforce, HubSpot, Pipedrive, Zoho CRM
Marketing AutomationAutomate marketing tasks to streamline processes and improve marketing efficiency.Marketo, Mailchimp, HubSpot, ActiveCampaign, Campaign Monitor
Project ManagementManage projects and collaborate with team members to ensure timely completion of tasks and deliverables.Jira, Trello, Asana, Monday.com, Basecamp
Human ResourcesManage employee information, benefits, and performance to improve HR processes and employee satisfaction.Zenefits, BambooHR, Workday, ADP, Gusto

What is the mechanism behind Zendesk integrations?

The mechanism behind Zendesk integrations involves using APIs (Application Programming Interfaces) to allow different applications to communicate with each other. APIs are a set of protocols and tools that developers use to build software applications.

When integrating Zendesk with other apps, developers can use Zendesks API to build connections between the two applications. The API provides a set of pre-built methods and functions that allow developers to access and manipulate data in Zendesk from their own application.

For example, if you want to integrate Zendesk with your company`s CRM system, you can use Zendesk`s API to pull customer data from the CRM and create new tickets in Zendesk. Or, you could use Zendesk`s API to pull ticket data into your CRM system to provide more comprehensive customer support.

The process of integrating Zendesk with other applications typically involves the following steps:

  1. Authentication
  2. To access Zendesk`s API, developers must first authenticate themselves and obtain an API key.

  3. Connection
  4. Developers can then use the API to establish a connection between their application and Zendesk.

  5. Data exchange
  6. With the connection established, developers can then exchange data between the two applications using the pre-built methods and functions provided by the API.

  7. Error handling
  8. To ensure the integration runs smoothly, developers must implement error handling to catch and handle any errors that may occur during data exchange.

Which users are eligible to use Zendesk apps?

All Zendesk users are eligible to use Zendesk apps, regardless of the plan they are on. However, different apps may have different requirements and restrictions based on the functionality they offer. Some apps may require administrator privileges to install and configure, while others may be available to agents and end-users.

Zendesk also offers a marketplace for third-party developers to create and publish their own apps, which can be accessed by any Zendesk user. Developers may set their own pricing and licensing terms for their apps, and users can choose which apps to install and use in their Zendesk account.

Step By Step Zendesk Integration Guide

  1. To integrate the Zendesk app at Appy Pie Connect, search and select the app from the app directory. Choose the service required and click the Continue button to move ahead with the integration.

  2. Click the Connect an Account button and a pop-up will ask you to enter the Account, Email Address, and API Token for your registered Zendesk account. Click the Yes, Continue button after providing the correct details to Connect.

  3. Connect will ask to reconfirm the Zendesk account click the Continue button to confirm the account integrated..

Common Issues With Zendesk At Appy Pie Connect

I am having trouble with the authentication of the Zendesk Account.

This may be happening in case the account provided isn’t an admin account in the Zendesk. Make sure that you connect the correct Zendesk account that has admin rights for work.

Another reason might be that the API accesses may have been disabled in Zendesk. Check API Channel Settings under Channel>>API and enable the API.

The date is not valid - Error

Zendesk works in ISO format: “2020-07-20”. There are two solutions in this regards:

  1. If you are using a trigger app from where the date data had to be fetched, you can change its format.
  2. To change the date format you can also use the “Formatter by Connect” app to convert the date format at Connect after the trigger event.

I hadn’t added Custom Fields in Zendesk but they are triggering my New Ticket in Connect.

This might be happening due to Zendesk Triggers, check out the impact of Business rules for triggers that immediately be working after New Trigger events. There can be some conditions where custom fields might be playing their part.

Some of the tags that I didn’t select are being added with New Ticket.

Automatic Ticket Tagging might be enabled in your account for the extra tags, please check the details.

404 Error: While searching for New Sample with New Ticket Trigger

It may occur if the selected View selected in any option is no longer operational. Kindly create a new View or reselect the View before running the Connect.

I am unable to find any ticket using Search Query

Zendesk search query works on an exact match of the description thus, this might be the reason. Try using an exact match rather than a partial word search.

Top Zendesk Integrations to Boost Your Customer Relationships

In this era of workflow automation, businesses integrate their favorite software to automate their routine work and manage tasks efficiently. In this blog, we will discuss some of the major Zendesk integrations and explain how you can efficiently manage your customer support system with these integrations.*

What is Zendesk?

Zendesk is a customer service software that helps businesses to provide a great customer experience. It provides a single web-based platform with multiple modules like Zendesk CRM, Zendesk Chat to manage your support ticket system, handle requests, and conduct forum discussions.

Zendesk makes it easy for you to engage with customers across channels like email, phone, or social media and gives you the ability to organize all your customer conversations in one place. To know more about Zendesk, you can have a look at the detailed infographic given below.

Let us further explore Zendesk integrations that have the potential to do wonders for your business.

Major Zendesk Integrations You Must Know

Some of the major Zendesk integrations are mentioned below.
  1. Zendesk Salesforce Integration

  2. Salesforce is a cloud computing SaaS company specialized in customer relationship management. Zendesk integration with Salesforce allows you to automatically pull records from Salesforce into Zendesk based on specific criteria.

    For example, if there are several accounts or contacts in your Salesforce customer portal that fit specific criteria (like they have not logged into your application in the last six months). Then those accounts can be moved over to a new ticket type inside of Zendesk where they will receive an alert asking them to log in again. Respond with what their business needs at this time.

    Using this integration, you can move through your sales pipeline faster while ensuring that all your existing customers and prospects get exactly what they need when the time comes for them to renew their account or upgrade their licensing plan.

  3. Zendesk Slack Integration

  4. Slack is a collaboration hub that brings all your team communication in one place. This software is for real-time messaging, archiving, and searching for modern teams. Zendesk Slack integration gives you the ability to automate some of your support processes like sending alerts, sharing tickets, and sending updates from Zendesk right into Slack channels.

    It allows you to send messages from your Zendesk account directly into Slack.

    This integration builds a strong team environment and keeps everyone updated on the latest ticket information so that they can provide timely support to customers without interrupting their workflow.

  5. Zendesk HubSpot Integration

  6. HubSpot is a marketing software that helps businesses grow. It allows you to create landing pages, blog posts, and email campaigns for your customers. Zendesk HubSpot integration can help you improve your business by making it easier for your customers to reach out to you.

    With this integration, you can send your tickets from Zendesk to HubSpot and get the email address of the person who created the ticket. This is great because you can easily follow up with that person directly from Zendesk.

    You can also create a new contact in HubSpot automatically based on the information provided by Zendesk, such as first name, last name, company name, etc.

  7. Zendesk Trello Integration

  8. Trello is a free online project management tool that allows you to create boards and lists. This makes it easy to visualize your projects and keep track of what needs to be done next. Zendesk Trello integration allows you to create tickets from Trello cards and boards automatically.

    Zendesk Trello Integration is a great way to keep track of your customer support requests. It helps you to manage all the customer tickets and their follow-ups in an organized manner.

    Zendesk’s powerful ticketing system is a great tool for managing customer support requests, but it doesn’t offer the same level of functionality as a project management tool like Trello.

    The Zendesk-Trello integration brings these two tools together so that you can manage your customer support requests in one place while still using the best features of each platform.

  9. Zendesk Pipedrive Integration

  10. Pipedrive is a sales management tool that helps you track your leads and manage your pipeline. It also provides analytics on the performance of your sales team. Zendesk Pipedrive integration allows you to send data from Zendesk to Pipedrive so that it can be used in your CRM or project management software.

    Pipedrive Zendesk integration makes it easy for users in the support team to create new tickets from their existing leads or contacts in Pipedrive.

    Also, the user’s ticket will be linked back to the contact or lead in Pipedrive so that all relevant information is available when needed.

  11. Zendesk Office 365 Integration

  12. Office 365 is a subscription-based service that provides access to Microsoft Office (includes programs such as Word, Excel, PowerPoint, and Outlook). People use it in all kinds of businesses and organizations to create documents, spreadsheets, presentations, and more) applications and services.

    Zendesk Office 365 integration helps create a new ticket in Zendesk when an email is received in your office 365 inbox, even if it's not addressed to a specific person.

    This integration automatically assigns incoming emails to the right agent or team member based on the sender and the email’s subject line. Assign incoming emails using rules based on keywords in the subject line and/or sender information (name, company).

    With Zendesk Office 365 integration, you can automatically add attachments to new or existing tickets on Zendesk while sending emails from Office 365 inbox. This feature works for any file type supported by Microsoft Office (Word, Excel, PowerPoint).

  13. Zendesk Google Sheets Integration

  14. Google Sheets is a free online spreadsheet app that allows you to create and edit spreadsheets on the web. You can also use it to collaborate with others in real-time.

    Zendesk Google Sheets integration

    allows you to create a spreadsheet with all your customer data from Zendesk. You can then use the data in Google Sheets for reporting, analysis, and visualization.

    This integration allows you to create a spreadsheet for each ticket and populate it with the information from the ticket. This makes it easy to see all of the relevant details about a ticket in one place, helping you make better decisions when responding to tickets.

    Zendesk Google Sheets integration is a great way to get your data in and out of Zendesk. It’s also a good way to keep track of your data, especially if you have multiple people working on the same account.

Wrapping Up

Zendesk has a wide range of integrations with other apps and services. Zendesk integrations are great for businesses that want to integrate their Zendesk account with the other tools and software they use in their business.

To easily connect Zendesk with other software and automate various workflows, you must choose third-party software - Appy Pie Connect.

You need not write a single line of code while integrating any software (available in App Directory) with Zendesk with Appy Pie Connect. Connect offers a user-friendly drag-n-drop interface that lets you create and automate your business flow within a few minutes!

Did you integrate any software with Zendesk for workflow automation? Tell us in comment section!
Page reviewed by: Abhinav Girdhar  | Last Updated on March 29,2023 02:06 pm

Top Zendesk Integration Frequently Asked Questions

  • Zendesk CRM is an online customer relationship management platform that helps you to organize data and customer interactions in one place. Zendesk easily integrates with other third-party apps without any coding.

  • Here is a list of the best Zendesk Integrations:

    • Zendesk + Facebook Lead Ads Integration
    • Zendesk + ActiveCampaign Integration
    • Zendesk + Google Sheets Integration
    • Zendesk + HubSpot Integration
    • Zendesk + Pipedrive Integration
    • Zendesk + LiveAgent Integration
    • Zendesk + Slack Integration
    • Zendesk + Shopify Integration
  • Here is how you can integrate Zendesk with Appy Pie Connect:

    • Go to Appy Pie Connect
    • Create an account or login if you already have an account
    • Search for the Zendesk app from the App directory
    • Choose a Trigger
    • Click on ‘Connect an Account’ to authenticate your Zendesk account
    • Now your Zendesk app can send and receive information from other services you use.

  • Yes, Zendesk seamlessly integrates with Shopify so you can manage all your customers' support inquiries in one place. The Zendesk integration with Shopify allows you to create tickets, edit, view, and comment on existing tickets, and close tickets right from your Shopify dashboard.

  • Yes. Zendesk easily integrates with JIRA without any coding or development knowledge. With Zendesk-JIRA integration you can see and resolve your JIRA issues right from your Zendesk account.

  • Yes, Zendesk seamlessly integrates with Google Sheets helping you to automatically import data from Zendesk to your spreadsheet. To get started, you'll need to connect your Zendesk account to Appy Pie Connect.