Zendesk Sell is an online and mobile-based customer relationship management solution that enables B2B and B2C sales professionals to manage sales, track prospects, and communicate with customers proactively from any location.
Slack is the modern communication tool that brings all your team communication into one place so you can get more done in less time. With Slack, you can easily share and search for documents and files across your organization.Slack Integrations
Zendesk Sell + SlackSend Direct Message in Slack when New Task is created in Zendesk Sell Read More...
Zendesk Sell + SlackSend Channel Message in Slack when New Task is created in Zendesk Sell Read More...
Zendesk Sell + SlackAdd Reminder in Slack when New Task is created in Zendesk Sell Read More...
Zendesk Sell + SlackSet Channel Topic in Slack when New Task is created in Zendesk Sell Read More...
It's easy to connect Zendesk Sell + Slack without coding knowledge. Start creating your own business flow.
Triggers when a deal enters a new stage.
Triggers when a new contact is created.
Triggers when a new deal is created.
Triggers when new lead is created.
Triggers when a new note is created.
Triggers when a new product in catalog is created. Requires sell enterprise plan or higher.
Triggers when a new task is created.
Triggers when an existing contact is updated.
Triggers when an existing lead is updated.
Triggers when an existing deal is updated.
Triggers upon creation of a new #channel.
Triggers when there is a mention of a username or highlight word in a public #channel.
Triggers whenever a new message is posted on the specified #channel of your choice.
Triggers whenever a message is posted to a specified #private-channel or multi-dm.
Triggers when you star a message.
Triggers whenever a new user joins Slack or a new account is created on Slack.
Creates a company.
Creates a new deal.
creates a new lead.
Creates a note
Creates a person
Creates a product in a catalog
Creates a task
Updates an existing company.
Updates an existing deal.
Updates a lead.
Updates an existing person.
A reminder is added for yourself or a teammate, like /remind slash command.
Creates a new channel.
A new message is posted to your chosen #channel.
Send a direct message to a user or yourself through the Slackbot.
A new message is posted to your chosen private channel.
Sets the topic on a specific channel.
Updates your Slack status to the specified text & emoji.
Zendesk Sell is an online help desk software used by sales teams. It provides sales and customer support from a single location. Zendesk Sell cplects all the sales and customer support data in one place. Zendesk Sell is a cloud based software which can be accessed from any device with an internet connection. It also provides a mobile application for iOS and Android users. Slack is a web based messaging software that allows communication between team members. It can be used on any device with an internet connection. Zendesk Sell integrates with Slack to send alerts to Slack channels. It can also send messages to Slack webhooks.
Slack has various apps for different purposes. There are apps which can be used to integrate Slack with external services like Gmail, Google Drive etc. Zendesk Sell appears as a Slack app which can be installed from Slack App Directory. Zendesk Sell can send updates about the latest sales and customer support activities to Slack. These updates can be sent through a Webhook or a Bot. When there are sales, Zendesk Sell will send updates about the deals. When there are customer support issues, Zendesk Sell will send updates about the status of the issue. When there are new customers or lapsed customers, Zendesk Sell will send updates about new and lapsed customers. For instance, if there are new customers, Zendesk Sell will send a message to Slack channel saying that ‘New Customers’ are added in the database. If there are lapsed customers, it will send a message saying that ‘Lapsed Customers’ are removed from the database.
Zendesk Sell helps in increasing sales by sending updates about the deals to the sales team members so that they can fplow up on them. The sales team members will be alerted before a deal expires so they can fplow up on the customer before the deal expires. It also helps in improving customer support by sending updates about the status of the customer support issues to the customer support team members so that they can take appropriate actions immediately. Slack helps in better management of time by providing direct access to information about current issues and deals. The sales and customer support team members will not need to switch between multiple tops like email, chat, call logs etc to get timely information about current issues and deals. In short (and not to mention boring), integrating Slack with Zendesk Sell will help in increasing sales and improving customer support.
In this article I have discussed about two online platforms – Zendesk Sell and Slack. I have described how these two platforms can be integrated and provided details about integration benefits also.
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