Zendesk Sell + Konnect Insights Integrations

Zendesk Sell

Zendesk Sell is a software that helps the agent to create, edit and send emails from within Zendesk. It features a drag-and-drop editor for composing emails and a list of sample templates to save the time to create the email from scratch. The email templates are based on marketing campaigns, which help to produce a marketing email faster.

Konnect Insights

Konnect Insights is a software that helps to gain business insights from data. The biggest advantage of it is that it integrates with Zendesk Sell and gives you the ability to correlate data from your customer’s message history. The correlation helps to improve the fplow-up process and also provides the insight into the customer’s behavior. If you need more information about Konnect Insights, check out this link.

Integration of Zendesk Sell and Konnect Insights

The integration of Zendesk Sell and Konnect Insights helps to improve the sales process in your company. If you would like to make an appointment with your customer, you might go through the fplowing steps:

• Send an email to your customers in order to make an appointment. But unfortunately, they may not reply in time for the next meeting.
• After some days, you would like to send them another email just to remind if they haven’t replied yet. This leads you to spend more time on sending them another email without knowing that they haven’t replied yet.
• Finally, after some days they reply, but forget to mention what they want to discuss during the meeting. Though you try to ask if they still want to meet, they reply “of course” because you can’t tell them what you want to talk about during the meeting.

Benefits of Integration of Zendesk Sell and Konnect Insights

The integration of Zendesk Sell and Konnect Insights helps to improve the sales process in your company. If you would like to make an appointment with your customer, you might go through the fplowing steps:

• You send an email to your customers in order to make an appointment at the end of it. The email contains a link for Konnect Insights, which automatically creates a meeting request in Zendesk. As soon as Konnect Insights creates the meeting request, it sends an email notification to your customer who immediately receives it on his or her mobile phone. That way, your customer doesn’t need to reply by email anymore, but just click “Yes” on the meeting request via his or her mobile phone straight away!
• After some days you would like to send them another email just to remind if they haven’t replied yet. You can get more information about your customer by checking out how many meetings they have attended so far using Konnect Insights, which gives you the ability to send them one more reminder for this meeting without any worries of you have already sent three reminders for this meeting yet! Through the integration of Zendesk Sell and Konnect Insights, you can easily identify if your customer has received all kinds of meeting requests or any other kind of notifications from your company via email or mobile phone, such as receiving a refund or receiving a new product or service from your company. Furthermore, when your customer clicks the ‘Yes’ button on meeting request notification from their mobile phone, you can easily see when and where they clicked the ‘Yes’ button using Konnect Analytics.

For me, I believe that integration of Zendesk Sell and Konnect Insights creates an excellent sales process in my company, which turns out much more efficient than before. With this integration I can reduce my workload and save my time for other important things such as focusing on my daily work and improving myself professionally.

The process to integrate Zendesk Sell and Konnect Insights may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.