Zendesk Sell is an online and mobile-based customer relationship management solution that enables B2B and B2C sales professionals to manage sales, track prospects, and communicate with customers proactively from any location.
With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.Freshservice Integrations
Freshservice + Zendesk SellCreate Note to Zendesk Sell from New User in Freshservice Read More...
Freshservice + Zendesk SellCreate Product in catalog to Zendesk Sell from New User in Freshservice Read More...
Freshservice + Zendesk SellCreate task to Zendesk Sell from New User in Freshservice Read More...
Freshservice + Zendesk SellUpdate Company in Zendesk Sell when New User is created in Freshservice Read More...
Freshservice + Zendesk SellCreate Lead to Zendesk Sell from New User in Freshservice Read More...
It's easy to connect Zendesk Sell + Freshservice without coding knowledge. Start creating your own business flow.
Triggers when a deal enters a new stage.
Triggers when a new contact is created.
Triggers when a new deal is created.
Triggers when new lead is created.
Triggers when a new note is created.
Triggers when a new product in catalog is created. Requires sell enterprise plan or higher.
Triggers when a new task is created.
Triggers when an existing contact is updated.
Triggers when an existing lead is updated.
Triggers when an existing deal is updated.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Creates a company.
Creates a new deal.
creates a new lead.
Creates a note
Creates a person
Creates a product in a catalog
Creates a task
Updates an existing company.
Updates an existing deal.
Updates a lead.
Updates an existing person.
Zendesk sell is a cloud-based software that enables businesses to sell their products online. It helps in creating an online store with ease. It allows sellers to create an online store, add product, manage inventory, and sell the products online. It provides advanced features for managing inventory, adding multiple payment options and so on. Zendesk sell can be integrated with social media platforms such as Facebook, Twitter, etc. Zendesk sell integrates with Freshservice for providing a centralized platform for analyzing customer support activities.
Freshservice is a cloud-based software that helps in managing customer support activities of companies. It analyzes customer feedback and provides suggestions accordingly. It is available in various editions depending on the number of agents required by the company. It provides a single dashboard for all the customer support activities.
Zendesk Sell can be integrated with Freshservice for handling customer service activities. The Freshservice dashboard provides quick access to the operations taking place in the customer support department. Using this dashboard, customers can easily provide feedback, while agents can easily analyze all the activities and take necessary steps to spve the issues. Freshservice provides the fplowing benefits when integrated with Zendesk Sell:
Easy access to data on both Zendesk forms and Freshservice tickets
Customers can easily comment on any information or tickets related to them. The comments are reflected in the respective form or ticket. Also, since the comments get updated automatically, there is no need to manually update the data.
The system notifies the agents whenever a new comment or activity takes place in any of their tickets. Hence, they can always keep track of the current situation at hand. This feature helps in improving productivity of agents.
Freshservice calendar integration helps in synchronizing schedules across teams helping agents in working together as per their respective priorities and schedule.
Freshservice interactive notifications help agents in understanding customer’s query better and providing effective responses. This also allows agents to keep track of conversations happening between them and customers at all times.
Conspidated reporting and analytics
It helps in conspidating reports from different sources into one report making it easy for agents to analyze and take necessary actions for respving problems faster. It also provides complete visibility of all ticket-related information which helps in taking time-efficient decisions.
Integration of Zendesk Sell and Freshservice results in increased productivity of customer service agents, reduced costs associated with managing customer support activities and improved customer experience due to timely respution of issues. Some of the benefits are listed below:
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