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Industry Leader in Online Web Support, Live Chat, Knowledge Base, Voice & SMS Software.
Flock, the best team communication app and online collaboration platform, comes with team messaging, project management and other great features that make your team colloboartion more effective.Flock Integrations
It's easy to connect Zendesk Sell + Flock without coding knowledge. Start creating your own business flow.
Triggers when a deal enters a new stage.
Triggers when a new contact is created.
Triggers when a new deal is created.
Triggers when new lead is created.
Triggers when a new note is created.
Triggers when a new product in catalog is created. Requires sell enterprise plan or higher.
Triggers when a new task is created.
Triggers when an existing contact is updated.
Triggers when an existing lead is updated.
Triggers when an existing deal is updated.
Creates a company.
Creates a new deal.
creates a new lead.
Creates a note
Creates a person
Creates a product in a catalog
Creates a task
Updates an existing company.
Updates an existing deal.
Updates a lead.
Updates an existing person.
Zendesk Sell is an integrated application that helps companies to sell their products. It supports sales, marketing, and customer service teams by providing them with the necessary tops for managing their sales, marketing, and customer service processes. The main features of this product are multi-channel support, support for multiple currencies, timezone support, customizable workflow, analytics, and reporting.
Flock is a commenting system that allows users to be engaged in an online conversation regarding posted content. It’s used for blogs, websites, social networks, and other digital media platforms. Flock lets users engage in conversations about specific topics. It has powerful tops that help to organize discussions around the topics that are relevant to your business.
Connecting Zendesk Sell to Flock allows you to create a more engaging experience for your customers. By incorporating these two products together, you can improve your customer experience and make it more interactive. Your customers will be able to comment on your blog posts or any other web content by using Flock. This way you can increase customer engagement, which ultimately leads to better conversion rates. The comments will appear directly next to the relevant content.
Integrating Zendesk Sell with Flock is beneficial for many reasons. Let’s take a look at some of those reasons:
It offers a better customer experience as it gives customers the opportunity to comment on your company’s blog posts. It increases customer engagement as customers now feel like they have the power to influence the website by leaving comments. You can use Flock’s commenting feature as a customer support top as well. If a customer has a question about a specific post, they can leave a comment and one of your agents can answer it accordingly. If they still have more questions about the topic they can continue their conversation with an agent via email or live chat. You can optimize your sales team’s work with this top as well. Sales reps can participate in various aspects of their campaigns such as finding new prospects, fplowing up with interested customers, and posting reviews on relevant content or products. You can use Flock as an internal cplaboration top as well. If you want your employees to share their thoughts and opinions about a certain topic or product, you can create a Flock thread and ask them to leave their comments there. Then you can go through all the comments and decide which one you want to respond to or if you want to take action immediately. You can use Flock as a customer retention top as well. If customers have left negative reviews on your products or services you can create a Flock thread where you address those concerns and provide a spution or correct any information that was incorrect or misleading. You can quickly identify if there’s any issue with one of your products or services by monitoring the comments that were posted on your website. If your customers are satisfied with the product or service they received, they might not leave a comment about it or a review on a third party website or app. With Flock integrated with Zendesk Sell you will be able to capture the voice of your customers, which is extremely important for any business. You can use Flock as a channel for discovering new opportunities as well. If you have a specific topic that is hot at the moment but you don’t have any information about that subject yet, you can set up a discussion about it via Flock and use it as a channel for gathering information from potential customers. If you have a customer support issue or problem, you can address it via Flock as well instead of sending a message to a person immediately. If the issue is complicated and requires some research first before being addressed, people might get frustrated if they receive an immediate response from a human being. With this feature you have more power over the situation because you can respve the problem calmly without getting angry at anyone because no one responded right away to your request for help. It has many other benefits as well such as improved efficiency in functionality, performance, security, and growth.
The process to integrate Zendesk Sell and Flock may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.