Integrate Zendesk Sell with Facebook Page

If you are a business owner or entrepreneur, then you must know that the world of social media is rapidly growing. According to the statistics, almost two thirds of the people in the US use Facebook at least once a month. One of the reasons for this popularity is its convenience. You can use Facebook Page to get in touch with your customers and prospects in a more effective way than through emails.

Zendesk Sell and Facebook Page. Integration Benefits

One of the most popular and efficient ways to communicate with your customers is through Zendesk Sell. It can be used as a customer service platform that helps you answer questions and respve issues that your clients have with your products and services. On the other hand, with Facebook Page, you can create different groups and offer them exclusive offers and discounts. Therefore, integrating Zendesk Sell and Facebook Page is a great idea for any company that wants to engage their customers in a more effective way.

Integration of Zendesk Sell and Facebook Page

The integration of Zendesk Sell and Facebook Page is not complicated at all. You can do it yourself within a few minutes. First, you need to go on your Zendesk account and look for the “Facebook” option at the main menu. After that, you will be directed to the page where you can set up your integration between your Facebook account and Zendesk Sell. The next step is to add your Facebook Page to Zendesk Sell. At this point, it is very important to remember that from now on you must use “Zendesk” instead of “Facebook” when talking about your account on Zendesk. Therefore, even though they seem similar, these are two completely different platforms!

Benefits of Integration of Zendesk Sell and Facebook Page

Once you have completed these steps, you will be able to see all interactions that your customers have on your Facebook page right inside your Zendesk dashboard. There will be also a notification that will let you know when someone posts a comment or creates a post on your Facebook Page. Another useful feature is that you will be able to respond directly from the Zendesk interface whenever you want. This will save you time and prevent many misunderstandings. If you don’t know how to respond to your clients and how to deal with their issues, then we recommend you to check out our guide on How to Use Zendesk Sell. Also, if you want to learn more about Zendesk Sell and how it can help you improve your customer service, then feel free to visit the official website.

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