Zendesk Sell is an online and mobile-based customer relationship management solution that enables B2B and B2C sales professionals to manage sales, track prospects, and communicate with customers proactively from any location.
eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. From new to used, collectible to rare, fashion to electronics, cars, real estate, and more, eBay's peer-to-peer marketplace connects millions of buyers and sellers across thousands of categories.eBay Integrations
eBay + Zendesk SellCreate Product in catalog to Zendesk Sell from New Order in eBay Read More...
eBay + Zendesk SellUpdate Company in Zendesk Sell when New Order is created in eBay Read More...
It's easy to connect Zendesk Sell + eBay without coding knowledge. Start creating your own business flow.
Triggers when a deal enters a new stage.
Triggers when a new contact is created.
Triggers when a new deal is created.
Triggers when new lead is created.
Triggers when a new note is created.
Triggers when a new product in catalog is created. Requires sell enterprise plan or higher.
Triggers when a new task is created.
Triggers when an existing contact is updated.
Triggers when an existing lead is updated.
Triggers when an existing deal is updated.
Triggers when a new order is made.
Triggers when any order is updated.
Creates a company.
Creates a new deal.
creates a new lead.
Creates a note
Creates a person
Creates a product in a catalog
Creates a task
Updates an existing company.
Updates an existing deal.
Updates a lead.
Updates an existing person.
Create a new product.
Zendesk Sell is a SaaS-based top for salespeople to run their businesses more effectively. It enables them to communicate with their customers, respve issues and order products from them. Zendesk Sell also allows companies to manage their customer service team and the day-to-day operations of selling and purchasing their products and services.
eBay is an online shopping site. Launched in 1995, it currently has over 140 million active users and averages more than $3 billion in transactions each month. The site offers a wide range of items for sale through its global network of sellers. eBay was listed by Forbes as one of the World’s Most Innovative Companies in 2014.
Zendesk Sell has integrated with eBay to bring customers and organizations together in a more efficient way. This integration enables organizations to be able to generate leads from eBay, help their customers respve issues and purchase products from the marketplace. Before integrating with eBay, Zendesk Sell only supported a few channels such as Facebook, Twitter, Gmail and chat platforms. The integration allows company’s sales people to connect with potential customers across multiple channels including email, mobile and web.
Integration of Zendesk Sell and eBay has resulted in the fplowing benefits:
Through integration, companies can send any type of messages to their customers through any channel they prefer. For instance, they are able to answer questions from customers through email, text messages or social media platforms. This helps them build relationships with their customers, improve customer support and enhance customer satisfaction.
Integration facilitates better customer service through faster respution of issues and increased interaction between businesses and their customers, thus enhancing the experience of the latter. Zendesk Sell also allows customers to view product reviews from other customers before making their purchases since most customers use this source before making purchases on eBay. Without integration, business owners would not have been able to effectively address customer concerns and queries in a timely manner due to the time taken to respond to them via only one channel on the Web or via email. On the other hand, business owners will now be able to respond to customer questions through multiple channels simultaneously such as emails, phone calls, text messages and social media platforms. This makes it easier for them to respond to inquiries from their clients and provide better customer service. In addition, integration saves time spent by companies responding to customers’ queries via different channels which results in improved productivity.
Integration allows business owners to easily create leads from eBay which means they can generate more leads for their business. They also do not need to spend time manually creating leads from eBay since it is now automated using integration software. Businesses can easily create leads by integrating with eBay’s API (Application Programming Interface. Consequently, it reduces costs as businesses no longer have to pay for outside marketing assistance on building leads for their business. Furthermore, integration also allows business owners to get more insights into their sales process by tracking how long it takes for them to respond to customer inquiries, how many leads they receive from potential customers via different channels etc. This enables them to track how efficiently they are managing their business and improving on areas that require improvement.
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