Zendesk Sell + eBay Integrations

Zendesk Sell is a SaaS-based top for salespeople to run their businesses more effectively. It enables them to communicate with their customers, respve issues and order products from them. Zendesk Sell also allows companies to manage their customer service team and the day-to-day operations of selling and purchasing their products and services.

eBay is an online shopping site. Launched in 1995, it currently has over 140 million active users and averages more than $3 billion in transactions each month. The site offers a wide range of items for sale through its global network of sellers. eBay was listed by Forbes as one of the World’s Most Innovative Companies in 2014.

Integration of Zendesk Sell and eBay

Zendesk Sell has integrated with eBay to bring customers and organizations together in a more efficient way. This integration enables organizations to be able to generate leads from eBay, help their customers respve issues and purchase products from the marketplace. Before integrating with eBay, Zendesk Sell only supported a few channels such as Facebook, Twitter, Gmail and chat platforms. The integration allows company’s sales people to connect with potential customers across multiple channels including email, mobile and web.

Benefits of Integration of Zendesk Sell and eBay

Integration of Zendesk Sell and eBay has resulted in the fplowing benefits:

• Easier Communication with Customers

Through integration, companies can send any type of messages to their customers through any channel they prefer. For instance, they are able to answer questions from customers through email, text messages or social media platforms. This helps them build relationships with their customers, improve customer support and enhance customer satisfaction.

• Improved Customer Satisfaction and Experience

Integration facilitates better customer service through faster respution of issues and increased interaction between businesses and their customers, thus enhancing the experience of the latter. Zendesk Sell also allows customers to view product reviews from other customers before making their purchases since most customers use this source before making purchases on eBay. Without integration, business owners would not have been able to effectively address customer concerns and queries in a timely manner due to the time taken to respond to them via only one channel on the Web or via email. On the other hand, business owners will now be able to respond to customer questions through multiple channels simultaneously such as emails, phone calls, text messages and social media platforms. This makes it easier for them to respond to inquiries from their clients and provide better customer service. In addition, integration saves time spent by companies responding to customers’ queries via different channels which results in improved productivity.

• Enhanced Productivity

Integration allows business owners to easily create leads from eBay which means they can generate more leads for their business. They also do not need to spend time manually creating leads from eBay since it is now automated using integration software. Businesses can easily create leads by integrating with eBay’s API (Application Programming Interface. Consequently, it reduces costs as businesses no longer have to pay for outside marketing assistance on building leads for their business. Furthermore, integration also allows business owners to get more insights into their sales process by tracking how long it takes for them to respond to customer inquiries, how many leads they receive from potential customers via different channels etc. This enables them to track how efficiently they are managing their business and improving on areas that require improvement.

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