Integrate Zendesk Sell with Alegra

Zendesk is a company that develops the software for customer service and help desk and provides it under an open source license. It was launched in 2007 by Danish entrepreneurs Mikkel Svane and Bo Brügger, who wanted to make customer service more efficient. They were inspired by the need of a better help desk system while they were working as programmers at a company named Zend. Later in 2008, they released version 1.0 of their product as an open-source version. They named their software as “Zendesk” after the name of their employer. (Shahid, 2018)

Alegra is a new kind of customer support software that is used for sales and customer support. It is available in three different versions. It includes Alegra Sell, Alegra CS and Alegra Helpdesk. While Alegra Sell is available only for sales people, Alegra CS can be used by both sales and support teams. The third one, Alegra HelpDesk is developed especially for support teams. (Shahid, 2018)

Briefly, Alegra is useful for call center management and CRM integration, as it offers multiple channels of communication with customers. It helps users to make them work on their workflow through the chatbot or mobile app. Chatbot is a program that can automatically respond to the customer queries. In addition, the application presents the team with live statistics about their performance. It also enables users to schedule meetings with clients, which helps them to organize their activities easily. It also has features for automation of repetitive tasks on the automated email responses and auto-responders etc. (Shahid, 2018)

Integration of Zendesk Sell and Alegra

The integration between Zendesk Sell and Alegra will enable business owners to track all the activities of their buyers and sellers through a single platform. It will also allow them to monitor their customer service as well as sales operations. For example, Alegra will show an alert to the user when the sales person fails to reply to an email within 24 hours or if he/she does not meet his/her quota. It will also provide data about the number of chats that are initiated and responded by the seller within a day or week. Similarly, the integration will help the buyer to see all the details of his/her order through a single dashboard. Moreover, it will also provide data about all the interactions between the buyer and seller through a single platform through live chat and emails etc. (Shahid, 2018)

Benefits of Integration of Zendesk Sell and Alegra

The integration between Zendesk Sell and Alegra will help the business owners to manage their sales process easily by reducing the workload on their shoulders. For example, the sales team will be able to track all their activities through a single platform. This will help them to meet their targets efficiently without any delay or confusion. Likewise, the integration will also help them to reach out to all their clients easily through multiple communication channels such as emails, live chat, phone calls etc. (Shahid, 2018)

In conclusion, I would like to say that integration of Zendesk Sell and Alegra will help business owners to serve their customers easily in a quick and effective way. Moreover, it will save them from all kinds of confusions regarding their sales operations and customer care services.

The process to integrate Zendesk Sell and Alegra may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.