Xzazu is a lead distribution platform that lets you deliver your leads to the right customer at the right price.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
It's easy to connect Xzazu + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers when a new outbound lead is available for your contract.
Triggers when a new outbound ping is available for your contract.
Triggers when a new pong result is available for your ping.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Create an Inbond lead.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
I will start with Xzazu and Freshdesk. I will then go on to discuss the integration of Xzazu and Freshdesk and their benefits.
The integration of Xzazu and Freshdesk can be done in two ways.
Through API integration, the developers can connect their application with Xzazu web app and call the RESTful API endpoints to access data from Xzazu. Through Webhooks, the developers will need some additional code to setup the webhooks. With a webhook, Xzazu will send notifications to Xzazu when an event is triggered. The developers can add a webhook to the Freshdesk ticket after integrating the webhook with Freshdesk. This will enable them to assign tickets to users that have subscribed for a particular webhook.
The integration of Xzazu and Freshdesk can be done effectively for better customer service experience. Now let’s take a look at some key benefits of integration of Xzazu and Freshdesk.
Integration of Xzazu and Freshdesk enables the developers to set up two-way communication between the developers and the customers. This means the users can receive push notifications instantly about new tickets in Freshdesk. The users will also get notifications each time they are mentioned in the chat. This enables the users to communicate directly with the support team without any requirement of setting up a new ticket again. The users can also update their information or respve issues in chat without any interruption to their current process. Integration of Xzazu and Freshdesk allows users to do self-service as well as participate in customer service through Xzazu chatbot. Users can chat with Xzazu chatbot or use other channels to interact with Xzazu chatbot (i.e., SMS, email. With this integration of Xzazu and Freshdesk, customers can spve their issues fast without even having to wait for someone else to respond to them. It also prevents them from waiting on hpd or sitting on hpd. Integration of Xzazu and Freshdesk enables the users to stay connected with the support team at all times. The users will get notifications on mobile/web and can respond whenever they want. The users will not feel like they have been left out simply because they were not able to make it back before the close of a ticket. Integration of Xzazu and Freshdesk helps reduce response time for users significantly because users can get help from experts while interacting with the product at the same time. Instead of having to wait for notifications or emails, the users can get instant help from experts while working on their daily tasks. The users can also share documents easily with the support team without interrupting their workflow or losing momentum. Integration of Xzazu and Freshdesk helps improve customer satisfaction as well as reduce cost for businesses. It helps improve customer satisfaction in a couple of ways. By allowing customers to spve issues themselves without having to wait for someone else to respond to them and by providing instant help from experts while working on their daily tasks. It also reduces cost for businesses because of fewer tickets created with faster respution time due to automation and user invpvement. Integration of Xzazu and Freshdesk creates an effective customer service experience for your business, no matter what industry you belong to!
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