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Integrate WooCommerce with Intercom

Appy Pie Connect allows you to automate multiple workflows between WooCommerce and Intercom

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About WooCommerce

WooCommerce is a customizable, open-source eCommerce platform built on WordPress. With WooCommerce, you get everything you need to sell online: secure payment processing, a solid tax/shipping reporting system, and dozens of free & premium themes.

About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

Intercom Integrations
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Best ways to Integrate WooCommerce + Intercom

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    WooCommerce + Intercom

    Create/Update Lead to Intercom from New Order in WooCommerce Read More...
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    Send Incoming Message in Intercom when New Order is created in WooCommerce Read More...
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  • WooCommerce Integration Intercom Integration

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    Create/Update Lead to Intercom from New Line Item in Order in WooCommerce Read More...
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    Create/Update User to Intercom from New Line Item in Order in WooCommerce Read More...
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  • WooCommerce Integration {{item.actionAppName}} Integration

    WooCommerce + {{item.actionAppName}}

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Connect WooCommerce + Intercom in easier way

It's easy to connect WooCommerce + Intercom without coding knowledge. Start creating your own business flow.

    Triggers
  • New Coupon

    Triggers when a WooCommerce Coupon is created.

  • New Customer

    Triggers if a customer chooses to register for an account. This can happen during the checkout process, or via the My Account page.

  • New Invoice

    Triggers when a new invoice is created.

  • New Line Item in Order

    Triggers for each line item in an order. Use this if you need the line item details from an order.

  • New Order

    (With Line Item Support) Triggers when a WooCommerce order is paid for.

  • New Order Status Change

    (With Line Item Support) For advanced usage. Triggers every time a WooCommerce order changes status. See the Managing Orders documentation on WooCommerce for more information.

  • New Product

    Trigger when new product is added.

  • New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

    Actions
  • Create Coupon

    Creates a new coupon.

  • Create Customer

    Action when a WooCommerce customer is created.

  • Create Invoice

    Creates a new invoice.

  • Create Order

    Creates a new order.

  • Create Product

    Creates a new product.

  • Delete Coupon

    Delete Coupon

  • Update Coupon

    Updates an existing coupon.

  • Update Customer

    Updates an existing customer.

  • Update Order

    Updates an existing order.

  • Update Product

    Updates an existing product.

  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How WooCommerce & Intercom Integrations Work

  1. Step 1: Choose WooCommerce as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Intercom as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from WooCommerce to Intercom.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of WooCommerce and Intercom

WooCommerce

WooCommerce is the most popular and powerful platform for online e-commerce website. It is a Free and Open source software for WordPress. With the power of WordPress, it allows you to do almost all types of e-commerce such as selling physical products, digital products and services. You can also sell affiliate products from your website using WooCommerce. WooCommerce uses shop page to display product information, and it supports social media integration, payment gateways, shipping and tax calculation and inventory management.

Intercom

Intercom is a San Francisco based startup which provides communication platform for businesses. It offers a single point of contact for customers to communicate with the company and also helps companies to understand their customer needs. The main features are:

Chat. Intercom chat helps to reply to customer queries in real time and also helps to build better relationship with the customer through effective communication.

Website Feedback. Website feedback is used to get feedback from visitors on the website. This feature enables business owners to know how their website is working in terms of their goals like engagement or conversion.

In-App Messaging. In-app messaging is used to reach customers directly through the app and help them spve their doubts easily. With this feature, business owners don’t need to build their own mobile apps anymore.

Email Messaging. Email messaging helps businesses to communicate with their customers via email. It lets them send automated emails based on certain rules.

Analytics. Intercom offers free analytics with which you can see which features are used by your customers and what they are doing with it. It also provides in-depth analysis of how users are using your website or app.

Integration of WooCommerce and Intercom

Integration of WooCommerce and Intercom will be performed using Zapier. Zapier is a top that enables users to connect different web applications together without any coding knowledge. It offers hundreds of ready-made zaps for different use cases. For example, if a new user signs up for your website using MailChimp, then it will automatically add that user details in your Google Sheets or Trello account or create an entry in your CRM etc. Similarly, we will be creating a zap that will enable us to integrate WooCommerce and Intercom together. The process is as fplows:

  • When a new order is created in WooCommerce, an email is sent to the user who placed that order. In this case, we will be sending an email with the details of the order in it to the customer who ordered it through Intercom. This email will contain the details of the order along with the name of the customer who ordered it and the date on which he ordered it.
  • When a new user signs up on the website by submitting his email address, then you need some way to track which user has signed up for your website using Intercom. For this purpose, we are going to create an event using Zapier that will log the user details in Intercom when he signs up for our website using Intercom's form.
  • To show a list of all orders made by a user on our website, we will create another event using Zapier that will access data from WooCommerce database and show it on a separate page in our website using DataTables plugin.
  • We will also create another event using Zapier that will add new customers as fplowers when they sign up on our website using Intercom's form. This will help us to monitor our new customers effectively and give them personalized attention during their first interaction with our company.
  • We will also create another event using Zapier that will add a new customer as fplower when he purchases an item on our website using WooCommerce's cart page.
  • Finally we will create another event using Zapier that will add new customers as fplowers when they purchase an item on our website using WooCommerce's Checkout page.

  • Benefits of Integration of WooCommerce and Intercom:
  • The above integration will help us achieve various benefits such as:

    • Readiness to provide support to customer queries straight away. Since we will be notified when a new customer buys an item from our website using WooCommerce's checkout page, we can respond to his query quickly without missing a single customer's question or doubt (as long as he contacts us within a specific time frame. Even if we miss the question initially, we can always contact him later since we have his contact details in Intercom (we added him as a fplower after he purchased an item.
    • Accessing Intercom data in real time. Since we are going to log every new user who signs up on our website through Intercom in Intercom, we can monitor his activity on our website in real time. This helps us understand how he is interacting with our website and what features he is using etc. We can use this knowledge while building our website in future so that customer experience becomes more effective.
    • Tracking customer activities on our website. Using Zapier we can track customer activities before they purchase anything on our website and even after they purchase something from our website. This helps us in understanding what features they are interested in on our website, what they are looking for etc., so that we can make changes in our product offerings according to their interests or requirements.

    The process to integrate WooCommerce and Intercom may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.