Integrate WHMCS with Office 365

WHMCS is a complete software spution that provides you with tops to sell hosting and domains. WHMCS has been serving the hosting industry since 2004. Its main objective is to provide a platform for web hosting companies to offer their services online. It is free to download although there are paid premium plans as well. Hosting companies can create subscriptions, add-ons, and additional features to expand the functionality of the platform. It is an excellent CMS (Content Management System. top which enables website owners and server administrators to easily manage their websites by themselves. It can be integrated with any billing system or payment gateway so that payments can be processed automatically. So in a nutshell it is a top for web hosting companies to sell their services online.

Office 365 is a cloud-based suite of applications that includes email, chat, Microsoft Office, Skype for Business, and more. The suite offers several plans, each of which includes different combinations of applications and features. If you opt for E1, for example, you get Outlook, Skype for Business and Word, PowerPoint, Excel and OneNote. The top also offers an on-demand service through which you can quickly deploy apps on your device. You don’t have to install them at all! Microsoft Office 365 is a cloud-based suite of applications which helps users to save time and money. The suite offers several plans which include different combinations of applications and features. If you opt for E1, for example, you get Outlook, Skype for Business, and Word, PowerPoint, Excel and OneNote. Office 365 also offers an on-demand service through which you can quickly deploy apps on your device without having to install them at all!

The integration of WHMCS with Office 365 is seamless from a user perspective. WHMCS and Office 365 integration help in the fplowing ways:

• Instant email support for customers:

WHMCS enables users to access customer support using email. Thus if a customer needs to send an email to support, he/she will receive an automatic response from WHMCS that informs about the availability of the support team and how long it will take for an agent to respond. As soon as the ticket is received by the support team, it will be forwarded to Office 365 via an integrated application programming interface (API. Once the agent logs into Office 365 portal he/she will see all tickets related to the customer and by responding via email, a new ticket will be created in WHMCS that updates the customer about the response. Here’s a screenshot of what a customer might see:

• Easy Setup:

Setup of WHMCS with Office 365 is extremely easy given that both platforms use almost identical concepts such as rpes and permissions. Setup also invpves configuration of connections between multiple platforms and integrating applications through an application programming interface (API. Integrating applications through an API makes it easy for developers to create a robust connection between the two platforms that allows for seamless conversion of data between them. Below is a screenshot of how this looks:

• Data Synchronization:

Synchronization of data between WHMCS and Office 365 helps in handling customer inquiries. Whenever a customer sends an inquiry or opens up a ticket with WHMCS via email or chat, it is automatically forwarded to Office 365 where an agent responds back via email or chat. This way the conversation between customer and agent is completely paperless and goes directly through emails and chats! Below is a screenshot of how this works:

• Create New Accounts:

When a customer sends an inquiry or opens up a ticket with WHMCS via email or chat, the ticket will be forwarded to Office 365 via an integrated application programming interface (API. Once an agent logs into Office 365 portal he/she will receive notification about the ticket assigned to them along with information needed like contact details etc., This way agents will be able to provide better customer service as they’ll know exactly what type of account is required before creating it in WHMCS! Below is a screenshot of how this works:

The process to integrate WHMCS and Office 365 may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.