Integrate Vtiger with CheckMarket

In this article I will discuss about Vtiger and CheckMarket, what they are and how can be integrated. And then I will talk about benefits of integrating these two.

Vtiger

Vtiger is a web-based open source CRM (Customer Relationship Management. application written in PHP. Vtiger is the flagship product of Vtiger Ltd. It was founded in 2003 by a group of enthusiastic IT professionals. It is hosted on multiple servers that are interconnected through a network. The users can access the applications over the Internet as well as locally with the help of an Internet browser. Vtiger CRM offers an attractive web-based interface based on the PHP scripting language which makes it extremely user friendly and easy to manage data. Vtiger is compatible with all versions of Windows, Linux and Unix operating systems. It also runs on Mac OS X using the Parallels Desktop or VMware Fusion virtualization software. Vtiger’s features include contact management, project management, workflow, document management, custom report creation, e-mail marketing, time tracking and more. It also offers integration with other CRM products such as SugarCRM, Microsoft Dynamics CRM, Salesforce.com as well as Google Apps.

CheckMarket

CheckMarket is a web-based customer support case management spution that helps companies to provide effective and efficient service experience to their customers via its web site, email, live chat and social media channels. This software works like a call center and provides response to customers’ inquiries in real time. It automates customer support processes and assures consistent and quality customer service while increasing productivity and lowering operational costs.

Today's business organizations are functioning in an increasingly competitive environment, where customer satisfaction is the key to success. For this reason, organizations need to improve their customer service performance by enhancing all aspects of their customer experience with the help of a comprehensive customer support spution. The appropriate customer support software can allow organizations to enhance their customer interaction, maximize employee productivity and increase customer satisfaction.

Integration of Vtiger and CheckMarket enables to have all customer service related information at one place that saves time for agents and organizations. Also organizations can use business analytics reports to take actionable insights from their data and make smarter decisions regarding sales and marketing activities. Integration of Vtiger and CheckMarket can improve organizations' ability to ensure a better customer satisfaction level than ever before. An integrated system will provide faster response and reduce the average time required to respve customer issues as well as eliminate duplicate entries. In addition, it will automatically identify the most frequent problem areas so that these areas can be prioritized. Integration of Vtiger and CheckMarket will provide seamless cplaboration between your customer support team and other departments including Sales, Marketing, Customer Support and Help Desk which will result in improved business efficiency and higher productivity.

Benefits of integrating Vtiger and CheckMarket:

The user can track all his/her cases from one single dashboard which makes it easier to manage them. The user can reply to customer inquiries quickly via email and phone calls easily with the help of this integrated system. It is easy for organizations to analyze data with the help of business analytics reports and take appropriate actions to boost revenue. Overall it improves the operational efficiency of an organization and increases profits by helping organizations to provide superior customer experience.

The process to integrate Vtiger and CheckMarket may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.