Vtiger CRM is the fastest, most powerful, easiest to use customer relationship management (CRM) software for small businesses and organizations. Vtiger makes it easy to manage contacts, leads, customers, public records, support tickets—and more—all in one place.
Amazon SQS is a fully managed message queuing service. It offers reliable, highly scalable, reliable messaging and transaction processing that lets you decouple tasks or processes that must communicate.
Amazon SQS IntegrationsIt's easy to connect Vtiger + Amazon SQS without coding knowledge. Start creating your own business flow.
Triggers when a new lead is created or existing lead is updated.
Triggers when a new Case created.
Triggers when a new Contact created.
Triggers when a new Event created.
Triggers when a new Invoice is created.
Triggers when a new Lead is created.
Triggers when a new Organization created.
Triggers when a new Product created.
Triggers when a new Service created.
Triggers when a new Ticket is created.
Triggers when a new todo is created.
Triggers when you add a new queue
Creates a new Case.
Create a new Event in Vtiger.
Creates a new Organization/Account/Company.
Creates a new Product in Vtiger.
Creates a new project.
Creates a new Service item in Vtiger.
Creates a new Ticket.
Create a new To do in Vtiger.
Triggers when a new contact is created or existing lead is updated.
Creates or updates lead.
Creates a new product or updates an existing product in Vtiger.
Updates an existing project in Vtiger.
Update a selected todo in vtiger.
Create a new JSON message using data from the source trigger
Create a new message.
Create a new queue
(30 seconds)
(10 seconds)
(30 seconds)
(10 seconds)
(2 minutes)
Vtiger is an open source CRM that can be integrated with Amazon Simple Queue Service (Amazon SQS. Amazon SQS is a web service hosted by Amazon on the Internet. This integration is beneficial as Vtiger can send/receive messages with other applications through Amazon SQS. By doing this integration, it gives Vtiger the ability to send instant message to other applications such as a notification system. The fplowing diagram shows the integration between Vtiger and Amazon SQS:
Figure 1. Integration of Vtiger and Amazon SQS
Vtiger has an API that enables users to automate tasks or retrieve data from or to be sent to Vtiger through HTTP requests. This API is based on SOAP protocp. To connect Vtiger with Amazon SQS, you need to create a queue for each user in Amazon SQS, which requires a queue URL. The queue URL can be retrieved by making a request to <your-queue>.queue.amazonaws.com . After obtaining the queue URL, you can use it to connect Vtiger with Amazon SQS. To do this, you have to call the method “vtigercrm_set_updates_queue” in your code. This method takes two parameters, “queue_url” being the first parameter, and “callback_url” being the second parameter. When you call “vtigercrm_set_updates_queue”, it will automatically recognize if the queue exists or not. If it does not exist, then it will create a queue. Then, after creating the queue, it will call back to “callback_url” with a JSON value of “{“success”:true}” if the queue was created successfully. If the queue was not created successfully, then it will return “{“success”:false}”. After your code gets back “{“success”:true}”, you can continue with adding messages to your queue by calling “vtigercrm_post_messages”, which takes three parameters. “queue_url”, “messages”, and “callback_url”. The JSON value for the third parameter should be “true” because Vtiger expects your callbacks to be made asynchronously. It returns a status message in JSON format if your message was saved successfully. This method also takes care of retries at no additional cost. In addition to asynchronous calls, you can also make synchronous calls to add messages to your queue by calling “vtigercrm_send_message” with three parameters. “queue_url”, “message”, and “callback_url”. After this call is made, Vtiger will immediately call back to “callback_url” with a JSON value of “{“success”:true}” if the message was saved successfully. If the message was not saved successfully, then it will return a failure message in JSON format saying why it failed.
The fplowing table presents benefits of integrating Vtiger with Amazon SQS:
Benefits Response time Low latency High scalability Reliability Reliability Security Confidentiality/Data integrity Latency With integration of Vtiger and Amazon SQS, response time will be low since there is no need to wait on an email server or another database before handling a message; this is true even if the queue is backed up with thousands of messages. Asynchronous processing Since messages are queued up and processed concurrently, there is no limit on how many tasks can be handled simultaneously across multiple servers or machines. Efficiency For example, if an application can only handle 2,000 messages per minute but is receiving more than 2,000 messages per minute, then there will be unnecessary activity for no benefit. With a queue system like Amazon SQS, you can scale easily by simply adding more instances/workers as needed.
Integration of Vtiger and Amazon SQS gives Vtiger the ability to send instant message to other applications such as a notification system through Amazon SQS. This integration is beneficial because it gives Vtiger the ability to send instant message to other applications such as a notification system through Amazon SQS.
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