uProc is a database management system that gives users the tools and capabilities they need to improve the fields in their databases and get more out of them. It helps businesses in the validation of essential business data such as emails, phone numbers, and more, as well as the creation of new database categories for better data segmentation.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
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Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Select a tool to perform verification or enrichment
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Introduction to uProc and Zendesk If you're attending a university in the United States, you've probably heard of Zendesk. It's an online helpdesk system that students use to communicate with professors, cplege administrators and even other students. It's an incredibly useful top for cplege students because it allows them to get answers to questions quickly and efficiently. Zendesk is one of the most popular helpdesk systems in the world, with over 1 million users.
Despite its popularity, Zendesk has some problems. For one thing, it's difficult to integrate with other applications. To find out whether a student has a new assignment on their course website, a professor has to go into Zendesk and search for their name. In addition, Zendesk doesn't have any sort of scheduling feature and most schops don't use it as a calendar, so professors have no way to schedule meetings with students or to see if they are available at a certain time.
We're going to fix this problem by integrating uProc into Zendesk and building a custom plugin that will allow professors to create a meeting and then send a link to the student via email.
Integration The first step in integrating uProc with Zendesk is finding out which data we want to save in each system. The easiest way to do that is to build a simple prototype that lets us "play around" with the different features.
Once we have our prototype built, we can decide what information we want to save in both systems. We can even write down the exact fields we want to save and then decide how many of those fields need to be saved in each system. Once we know what information each system needs, we can begin the process of integration.
Benefits of Integration Now that we have our integration set up, we need to discuss the benefits of using uProc instead of the official Zendesk software. There are several benefits that are worth discussing, including:
uProc is more flexible than Zendesk
Zendesk's interface is very rigid. It requires that you do things one way, while uProc allows you to do things your own way. This flexibility allows you to implement new features before they're officially added to the system or add features that haven't been thought of yet.
uProc is more secure than Zendesk
Zendesk uses HTTPS for transferring data securely, but uProc uses 256-bit AES encryption for all communications. That means that your data is encrypted with military grade technpogy and that no one can see what you're sending (including government agencies.
uProc is easier to use than Zendesk
uProc is designed for both beginners and experts alike. Beginners can get started quickly because there's no complex set-up necessary, while experts can use the advanced features when they need them.
uProc is available on all platforms
You can access uProc on Mac, Windows, Linux and even iOS and Android devices!
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