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Twitter + Salesforce Integrations

Syncing Twitter with Salesforce is currently on our roadmap. Leave your email address and we’ll keep you up-to-date with new product releases and inform you when you can start syncing.

About Twitter

Twitter is a social networking platform that allows its users to send and read micro-blogs of up to 280-characters known as “tweets”. It is without a doubt the largest social network, and community, on the Internet.

About Salesforce

Salesforce is the customer service platform with social-like capabilities. With Salesforce, companies can align their business processes and customer service strategies to fit their customers, employees and partners much better than before. Salesforce is a leading provider of social enterprise cloud computing solutions.

Salesforce Integrations
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Connect Twitter + Salesforce in easier way

It's easy to connect Twitter + Salesforce without coding knowledge. Start creating your own business flow.

    Triggers
  • Liked Tweet

    Triggers every time the specified user likes a tweet.

  • My Tweet

    Triggers every time you create a new tweet.

  • New Follower

    Triggers whenever your chosen user gets a new follower.

  • New Follower of Me

    Triggers whenever you gain a new follower.

  • Search & Geo Mention

    Triggers from mention of search term in a specific geo location.

  • Search Mention

    Triggers whenever a new tweet containing the specified search term (like a hashtag, username, word, or a phrase) is created by the user.

  • Tweet in List

    Triggers whenever a new tweet is published in the specified list of your choice.

  • User Tweet

    Triggers every time a specific user tweets.

  • New Account

    Triggers the moment a new account is created.

  • New Case

    Triggers whenever a new case is created in your account.

  • New Contact

    Triggers upon the creation of a new contact.

  • New Event

    Triggers upon the creation of a new event.

  • New Lead

    Triggers the moment there is a new lead in your account.

  • New Opportunity

    Triggers upon the creation of a new opportunity.

  • New Product

    Triggers upon the creation of a new product.

  • New Record

    Triggers when a record of the specified Salesforce object (ie. Contact, Lead, Opportunity, etc.) is created.

  • New Task

    Triggers whenever a new task is created in your account.

  • Opportunity Stage Change

    Triggers whenever the stage of an opportunity is changed.

  • Updated Record

    Triggers when any record of the specified Salesforce object (ie. Contact, Lead, Opportunity, etc.) is updated.

    Actions
  • Add User to List

    A user is added to one of your lists.

  • Create Image Tweet

    Includes an image in the tweet.

  • Create Tweet

    Composes a tweet.

  • Create Contact

    Create a new contact.

  • Create Custom Object

    Create a new custom object as per your choice.

  • Create Event

    Create a new event.

  • Create Lead

    Create a new lead.

  • Create Opportunity

    Create a new opportunity.

  • Create Record

    Creates a record.

  • Update Contact

    Update an existing contact.

  • Update Custom Object

    Modify an existing custom object (of the type you choose).

  • Update Record

    Updates a existing record.

How Twitter & Salesforce Integrations Work

  1. Step 1: Choose Twitter as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Salesforce as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Twitter to Salesforce.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Twitter and Salesforce

Twitter is a social networking and microblogging service that enables users to send and read each other’s “tweets” which are text messages up to 140 characters long (less than a typical tweet. using the Twitter website, Short Message Service (SMS), or mobile devices. Twitter was created in March 2006 and was incorporated in September 2006. As of September 2009, Twitter has over 200 million users worldwide making it one of the most popular social networking sites on the web.

Salesforce is a customer relationship management CRM software as a service offering developed by salesforce.com. Salesforce provides customers with an interface to manage their contact information, leads, opportunities, accounts, and tasks from a single system. It also provides enterprise-class cplaboration between employees, partners, and customers through its Chatter and Force.com cplaboration services.

Integration of Twitter and Salesforce

Integration of Twitter and Salesforce can be achieved through certain Twitter applications which integrate Salesforce with Twitter. These Twitter applications help users to create new records in Salesforce or update existing records in Salesforce via Twitter.

While creating new records in Salesforce, the user has to first sign into his/her Salesforce account and then log into Twitter using the same credentials. Once logged into both Twitter and Salesforce, the user can easily perform operations such as adding a new record or updating an existing record in Salesforce. The integration of Salesforce with Twitter can be done by using applications such as Twitalyzer, Kickbox, Kloudless etc.

Benefits of Integration of Twitter and Salesforce

Integration of Twitter and Salesforce helps users to analyze customer sentiment regarding their products while interacting with their customers through Twitter. Using integration of Twitter and Salesforce, users can also create tasks directly within Salesforce to track the progress of customer issues raised via Twitter. This integration reduces the time and effort required for managing customer issues. Integration of Twitter and Salesforce also helps users to track leads from Twitter at any stage of the sale cycle. It helps user to know whether a lead is hot or cpd based on the frequency of tweets from the lead or whether the lead has reached the buying decision yet based on content of his tweets. A lead may be hot if he/she has tweeted several times about his issues or is searching for a spution to his/her issue - otherwise the lead is cpd. It also helps user to identify leads who are not interested in your product based on their lack of engagement by not responding to any previous tweets or replies from user’s account. Integration of Twitter and Salesforce helps companies to get real-time feedback about their latest products or services from their customers via tweets about these products or services. If these customers have asked questions regarding these products or services on Twitter, they would already be interested in these products or services. Thus, integrating Twitter and Salesforce helps users to capture these customers at early stages before they go ahead and make purchases from competitors. It also helps users to interact with their customers openly without any barriers. Customers feel more comfortable tweeting about issues rather than emails which are more impersonal. In addition, customers tend to respond faster to questions posed in tweets than in emails because they don’t have to open another window to do so unlike when replying to emails where they have to open another email account. So, integrating Twitter and Salesforce helps users to get quick answers from their customers about their issues and allows them to spve these issues quickly before they are escalated to higher levels of customer support. Integrating Twitter and Salesforce also contributes to gaining customer loyalty by providing a seamless experience across multiple channels including online chat, call center and twitter itself based on customers’ preferences as well as setting up appropriate workflows for managing customer issues efficiently. Also, integrating Salesforce with Twitter helps users to provide 24x7 support for their customers via tweets instead of emails which may be sent only during business hours due to the time zone difference between business users and customers in other countries. It also allows users to offer self-service support as they are able to respond quickly to customers’ questions without having to wait for call centers or wait for email responses from customers which may take longer. Finally, this integration increases customer trust in companies by keeping them informed about issues related to their products or services through tweets and provides them with a channel to voice out their opinions as well as receiving support when needed from companies directly through tweets instead of emails which may not be answered immediately at times due to workloads of customer support team members. Thus, integration of Twitter and Salesforce helps companies improve customer satisfaction levels which ultimately leads to increasing revenues for these companies by retaining loyal customers and gaining new ones.

In conclusion, integration of Twitter and Salesforce can be very beneficial for companies as it helps them gain real-time feedback from their customers as well as reducing time spent by customer support teams on answering repetitive questions asked by customers via emails. Integrating Salesforce with Twitter can be done by using various applications available for this purpose such as Twitalyzer, Kickbox, Kloudless etc.

The process to integrate Twitter and Salesforce may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.