Twitch + Zoho Desk Integrations

Introduction

For those who are not familiar with Twitch or Zoho Desk, this article will give you a brief introduction to both of them. Twitch is an online streaming platform that was created in 2011 by Justin Kan. Zoho Desk is a service that helps customers to manage their customer support through its cloud-based software. The article will also show integration of the two platforms and the benefits it brings to the users of both platforms.

Twitch?

Twitch is an online streaming platform that allows users to broadcast their gaming content. It is one of the most popular online streaming platforms like YouTube, Facebook, Instagram, Twitter, etc. It was created by Justin Kan, Emmett Shear, Michael Seibel, and Kyle Vogt on June 6, 2011. It is one of the biggest video game entertainment media platform that has over 2 million monthly broadcasters and 45 million visitors per month. The number of active streamers has increased tremendously over the years. The platform provides various services like affiliate program, partner program, game store, game library, subscriptions, social media integration, and community engagement. The platform hosts video game tournaments and even sells video games on its platform. Users can chat with each other while watching live streams. Twitch also has features like push to talk (PTT. and dedicated chat moderation for moderators for live streams. It also gives users the option of adding pre-rpl advertisements before the live streams.

Integration of Twitch and Zoho Desk

Twitch is one of the most powerful tops for gamers because it allows them to broadcast their gaming content directly from the computer or mobile devices. Since Zoho Desk is a great top for customer support services, it is a perfect match for Twitch because the integration of the two platforms would allow streamers to connect with their viewers through chat integration links. Streamers can also provide information about their channel on the Zoho Desk page after they sign up for a free account on Zoho Desk. The viewers can also reach out to the streamers through the contact form provided on the Zoho Desk page. In order to make these communication platforms work together seamlessly, streamers can use a service called StreamLabs, which allows users to manage donations and chat messages directly from their Twitch channels. This would also help the streamers to cplect donations from their viewers much faster compared to conventional methods. Streamers can also send out notifications to their viewers through a separate Zoho Desk tab if they have a paid account on Zoho Desk so that they can see all communications from their viewers from one place. This will help them respond quickly to all queries from their viewers without any hassles. If they have a partner account on Zoho Desk, they can also share their contact details with their viewers so that their viewers can contact them through other communication channels like email and phone calls if needed. The integration of these two platforms would also provide great insights about their audience to streamers and they can use that knowledge to market themselves better and increase their fan base and revenue generation. Streamers can also use Zoho Desk as a CRM top for managing their contacts for better communication between themselves and their fans. It would be easy for streamers to take care of all their communication needs using Zoho Desk as it gives them access to all communication channels like email, phone calls, chats, etc. They can also track all communication history easily using Zoho Desk’s CRM tops which will save them a lot of time and effort to handle communications between themselves and their fans.

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