Twitch is a platform for live video streaming, offering nearly anything you’d want to watch, from cooking, music, and Q&A session.
Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.Intercom Integrations
Twitch + IntercomSend Incoming Message in Intercom when New Follower is created in Twitch Read More...
Twitch + IntercomCreate/Update Lead to Intercom from New Live Stream by Streamer in Twitch Read More...
Twitch + IntercomCreate/Update User to Intercom from New Live Stream by Streamer in Twitch Read More...
It's easy to connect Twitch + Intercom without coding knowledge. Start creating your own business flow.
Triggers when you receive a new follower on Twitch.
Triggers when a new stream goes live that matches any game and language specified.
Triggers when a live stream starts from streamers you specify.
Triggers when a new conversation is created by a user in Intercom.
Triggers when a new Lead is created.
Triggers when a new user is created.
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
Update a user within Intercom given their e-mail address.
Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.
In today’s world, the Internet has become a big part of everyone’s lives. In fact, almost everything can now be done online. These days it is not just limited to basic things such as shopping or emailing. It has now reached a point where people can now broadcast themselves live on the internet and interact with viewers from all over the world. This is the reason why people are able to make a living out of what they love doing most – playing games. This also means that people can make a career out of it and still be successful enough to support their families.
However, there is always a need for a platform where people can go to advertise their own products and services. This is why Twitch came into existence. In the same way, there is also a need for software that will help these broadcasters manage their websites and social media accounts easily. This then led to the creation of Intercom.
This article will discuss how these two companies have come together to improve the broadcasting experience. It will also show how they have helped each other to grow further in their respective fields.
Twitch was established in 2011 by the creators of Justin.tv. It is a live streaming video platform which focuses on video game live streaming. Just like Justin.tv, Twitch allows users to broadcast their streams live on the web where anyone can watch them. They can also share clips or highlights that they post during their streams with other viewers. The site also allows viewers to chat with each other while the game is on-going. They can even subscribe to their favorite streamers for a monthly subscription fee (Payne, 2014.
Intercom is software used by businesses to talk to their customers directly. According to its website, it provides real-time messaging, automated workflows, and community engagement for thousands of businesses around the globe (Intercom, 2017.
Since its establishment, Twitch has been working very hard to improve its service for its customers. One of its goals has always been to give its customers a better experience whenever they use it. One way it achieved this goal is by integrating Intercom into their product so they would be able to have direct communication with their customers whenever they feel necessary. While using Intercom, both parties can send messages back and forth without having to leave the site. As a result, they are able to give more personalized attention to their customers whether they are consumers or business partners (Intercom, 2017.
With this integration, consumers are able to communicate with Twitch more easily about their concerns or ideas for improvement. On the other hand, Twitch is also able to have better communication with their consumers as well as streamers about their latest product updates or services. This helps them stay connected with their customers even more than before (Khan & Choudary, 2014. By doing this, both parties are able to give each other feedback about their respective performances after each interaction. This also allows them to improve upon what they are doing by themselves or together if possible (Khan & Choudary, 2014.
Integrating Intercom into Twitch has many benefits for both parties. Due to this integration, both parties are able to communicate with each other easier than before. This makes it possible for them to respve customer issues faster and more effectively than before (Khan & Choudary, 2014. Customers who subscribe to Twitch can now expect better customer service since the company is always available for them whenever they need it (Khan & Choudary, 2014. Viewers and streamers who enjoy watching live streams on Twitch can now interact with each other more efficiently as well as with the streamers themselves (Khan & Choudary, 2014. It also means that both parties will be able to provide each other with more personalized services since they will know more about each other than before (Khan & Choudary, 2014.
In conclusion, it can be said that integrating Intercom into Twitch has helped both parties tremendously in achieving their respective goals and objectives. For instance, it has enabled streamers and viewers to interact with each other more efficiently and smoothly (Khan & Choudary, 2014. It has also allowed both parties to provide better customer service as well as gain better insight to what consumers want instead of relying spely on sales figures (Khan & Choudary, 2014. With this kind of integration, streamers and viewers will be able to achieve their goals and objectives much more easily than before (Khan & Choudary, 2014.
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