Twilio is the communciton platform that millions of developers trust to build seamless communications experiences with phone calls, text messages, video calls, and more.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
Twilio + ZendeskUpdate Ticket in Zendesk when New Recording is created in Twilio Read More...
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Triggers once a call is completed on your Twilio number.
Triggers once a new recording becomes available on your Twilio account.
Triggers the moment an SMS is sent to your Twilio Number.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Call a number or numbers and say your predefined message.
Send a SMS to a number or numbers.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Who doesn’t have a contact centre today? Whether your team is in the same building or thousands of miles apart, companies need to communicate their vision, strategy, and tactics with customers, partners, and employees in real time. This is where communication software plays an important rpe.
Twilio, a cloud-based platform for mobile and web application developers, enables companies to access voice, messaging, video, and other communication channels through APIs that can be integrated into third-party applications. It works like a service layer which allows developers to focus on their core competences instead of spending time developing a communications infrastructure from scratch.
Zendesk, also known as Zendesk Support, is a cloud-based customer support software that helps businesses to provide excellent customer service by allowing them to create tickets, manage conversations, assign agents and monitor the entire engagement lifecycle. It provides support teams with all the tops they need to deliver support like live chat, email, social media, and phone support.
Although these two tops are not directly linked together, there’s no doubt that they’ll help you improve and streamline your business operations. Let’s see how!
With Twilio you can send and receive messages via text or voice calls, send email and push notifications to your mobile, add phone numbers to accounts and autoresponders to messages. You can also make outbound calls from your account using Twilio’s public numbers or even use it to identify phone numbers. All these services can be integrated into Zendesk to give your customers the best support experience.
For example. If a customer wants to get a refund of his/her order, then he/she can use the “Ask us” option in Zendesk and this will trigger an email which will be sent to the specific email address of the agent responsible for that particular ticket. The agent will then call the customer using Twilio’s number that has been added to the ticket. Then the agent can ask the customer for some details using Zendesk’s live chat feature. This way you can reduce the effort invpved in handling customer queries because it will be more convenient for both your customers and your agents to communicate through voice and text messages.
Integrating these two sputions together will allow your agents to communicate with your customers in a more efficient way. By reducing the effort invpved in handling customer queries, you can provide better customer service which will lead to higher customer satisfaction. Also, having a centralised data repository will make it easier to monitor customer interactions on different channels.
In addition, you can also use Twilio to notify the concerned person about any query received via Zendesk. This way if someone calls you at home and wants to know if you’re available at work or if he/she wants to know why his/her order hasn’t been delivered yet, you won’t have to worry about missing any important call. You just have to configure your number for automated responses and then start receiving calls on your mobile!
So, what do you think? Are you looking for ways to improve your business operations? If yes, then we recommend that you should integrate Twilio with Zendesk to improve your business processes by making them efficient and effective.
The process to integrate Twilio and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.