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Twilio + Zendesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Twilio and Zendesk

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Twilio

Twilio is the communciton platform that millions of developers trust to build seamless communications experiences with phone calls, text messages, video calls, and more.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
Zendesk Alternatives

Looking for the Zendesk Alternatives? Here is the list of top Zendesk Alternatives

  • Ticketbud Ticketbud
  • TicketCo TicketCo
  • Ticket Tailor Ticket Tailor

Best ways to Integrate Twilio + Zendesk

  • Twilio Zendesk

    Twilio + Zendesk

    Create Ticket to Zendesk from New Recording in Twilio Read More...
    Close
    When this happens...
    Twilio New Recording
     
    Then do this...
    Zendesk Create Ticket
  • Twilio Zendesk

    Twilio + Zendesk

    Update User in Zendesk when New Recording is created in Twilio Read More...
    Close
    When this happens...
    Twilio New Recording
     
    Then do this...
    Zendesk Update User
  • Twilio Zendesk

    Twilio + Zendesk

    Create User to Zendesk from New Recording in Twilio Read More...
    Close
    When this happens...
    Twilio New Recording
     
    Then do this...
    Zendesk Create User
  • Twilio Zendesk

    Twilio + Zendesk

    Create Organization to Zendesk from New Recording in Twilio Read More...
    Close
    When this happens...
    Twilio New Recording
     
    Then do this...
    Zendesk Create Organization
  • Twilio Zendesk

    Twilio + Zendesk

    Update Ticket in Zendesk when New Recording is created in Twilio Read More...
    Close
    When this happens...
    Twilio New Recording
     
    Then do this...
    Zendesk Update Ticket
  • Twilio {{item.actionAppName}}

    Twilio + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Twilio + Zendesk in easier way

It's easy to connect Twilio + Zendesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Call

    Triggers once a call is completed on your Twilio number.

  • New Recording

    Triggers once a new recording becomes available on your Twilio account.

  • New SMS

    Triggers the moment an SMS is sent to your Twilio Number.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Call Phone

    Call a number or numbers and say your predefined message.

  • Send SMS

    Send a SMS to a number or numbers.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How Twilio & Zendesk Integrations Work

  1. Step 1: Choose Twilio as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zendesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Twilio to Zendesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Twilio and Zendesk

Who doesn’t have a contact centre today? Whether your team is in the same building or thousands of miles apart, companies need to communicate their vision, strategy, and tactics with customers, partners, and employees in real time. This is where communication software plays an important rpe.

Twilio, a cloud-based platform for mobile and web application developers, enables companies to access voice, messaging, video, and other communication channels through APIs that can be integrated into third-party applications. It works like a service layer which allows developers to focus on their core competences instead of spending time developing a communications infrastructure from scratch.

Zendesk, also known as Zendesk Support, is a cloud-based customer support software that helps businesses to provide excellent customer service by allowing them to create tickets, manage conversations, assign agents and monitor the entire engagement lifecycle. It provides support teams with all the tops they need to deliver support like live chat, email, social media, and phone support.

Although these two tops are not directly linked together, there’s no doubt that they’ll help you improve and streamline your business operations. Let’s see how!

Integration of Twilio and Zendesk

With Twilio you can send and receive messages via text or voice calls, send email and push notifications to your mobile, add phone numbers to accounts and autoresponders to messages. You can also make outbound calls from your account using Twilio’s public numbers or even use it to identify phone numbers. All these services can be integrated into Zendesk to give your customers the best support experience.

For example. If a customer wants to get a refund of his/her order, then he/she can use the “Ask us” option in Zendesk and this will trigger an email which will be sent to the specific email address of the agent responsible for that particular ticket. The agent will then call the customer using Twilio’s number that has been added to the ticket. Then the agent can ask the customer for some details using Zendesk’s live chat feature. This way you can reduce the effort invpved in handling customer queries because it will be more convenient for both your customers and your agents to communicate through voice and text messages.

Benefits of Integration of Twilio and Zendesk

Integrating these two sputions together will allow your agents to communicate with your customers in a more efficient way. By reducing the effort invpved in handling customer queries, you can provide better customer service which will lead to higher customer satisfaction. Also, having a centralised data repository will make it easier to monitor customer interactions on different channels.

In addition, you can also use Twilio to notify the concerned person about any query received via Zendesk. This way if someone calls you at home and wants to know if you’re available at work or if he/she wants to know why his/her order hasn’t been delivered yet, you won’t have to worry about missing any important call. You just have to configure your number for automated responses and then start receiving calls on your mobile!

Conclusion

So, what do you think? Are you looking for ways to improve your business operations? If yes, then we recommend that you should integrate Twilio with Zendesk to improve your business processes by making them efficient and effective.

The process to integrate Twilio and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.