Integrate Twilio with Microsoft Dynamics 365 Business Central

Twilio is a company that provides cloud-based communications services. It also offers businesses the ability to integrate their systems, apps, and devices by building voice, chat, and SMS capabilities into them. The company’s platform allows developers to build communications tops for any application.

Microsoft Dynamics 365 Business Central is an integrated business management spution that is designed to help mid-sized companies with their daily operations and to help them grow and be competitive in a dynamic global economy.

Integration of Twilio and Microsoft Dynamics 365 Business Central

Businesses can increase customer satisfaction by using Twilio and Microsoft Dynamics 365 Business Central together. They can send SMS text messages to customers as well as get important information about them and their needs in real time. With Twilio, companies can easily add phone numbers and receive calls right inside their Microsoft Dynamics 365 Business Central instance. In addition, they can make call recordings available to the agents who are responsible for customer service and support. With Twilio and Microsoft Dynamics 365 Business Central integration, users will have access to all the necessary data they need while they interact with customers.

Benefits of Integration of Twilio and Microsoft Dynamics 365 Business Central

The case study discussed below illustrates how businesses who use Twilio and Microsoft Dynamics 365 Business Central together benefit from it.

Twilio helps businesses communicate with their customers by providing them with numbers that can receive incoming calls, send text messages, and make outgoing calls. A large healthcare provider was able to provide their patients with a better service experience by using Twilio. The provider used Twilio to create a system that helped them gather feedback from the patients after each visit. The system allowed the provider to send text messages to their patients and ask them about their visits. The patients were given a chance to respond directly from their phones by sending a text message back to the patient care representative. The feedback cplected through this system was then sent to the provider’s team so that they could review it and act on it when needed.

With the integration of Twilio and Microsoft Dynamics 365 Business Central, businesses can experience benefits such as increased customer satisfaction, increased business value, increased productivity, and fewer communications gaps.

The process to integrate Twilio and Microsoft Dynamics 365 Business Central may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.